Anges de Sucre Reviews 

237
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, beautiful presentation, and overall high quality of the bakes received for birthdays and other special occasions. People also mention that orders arrive punctually, communication is clear, the booking process is very smooth, and the delivery service is consistently reliable. Though some reviewers were not happy with the flavor, mentioning that certain items tasted dry, bland, or simply average compared to expectations. A few consumers also experienced noticeable disappointments regarding unexpected presentation issues or problems with specific orders falling short of what was promised.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting stunning visual designs and delicious, moist... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning visual presentation and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction and reliability. Reviewers consistently... See more

Order

Users describe positive interactions with order, highlighting that the process is smooth and easy through... See more

Service

Customers had great satisfaction with the service, highlighting professional communication and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third year in a row we’ve ordered a cake from Anges de Sucre and once again it did not disappoint! The design was visually stunning - every detail looked straight out of Disneyland - and t... See more

Rated 5 out of 5 stars

Visually beautiful cake. Tasted homemade which is something so many bakeries are missing because, sadly, many are using pre-packaged cake mix which just tastes synthetic. The Swiss meringue buttercr... See more

Rated 5 out of 5 stars

I ordered a mystery box weeks ago, fully warned it might never arrive, and to my absolute horror, it turned up today. Ruined my whole week. It was crammed full of the most ridiculous, over the top... See more

Rated 5 out of 5 stars

These doughnuts are absolutely amazing. I had the pistachio and rose and the gianjuda chocolate varieties. They are so pillowy soft and packed with such amazing filings. The taste is therefore incred... See more


Company details

  1. Cake Shop

Written by the company

London and Surrey’s best luxury cake makers for birthdays, weddings, christenings, corporate gifting, events and all occasions. That’s the boring blurb. This is the fun bit - we make really cool cakes for really cool people. Our cakes are favoured by our large base of loyal customers who come back to us year after year, the nicest celebrities (we can’t name names unfortunately, because, well, they pay us for the cake), and the press and media who consistently name us as the Best Cakes in London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

237 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(237)

41 reviews in the last 12 months

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Rated 3 out of 5 stars

Mixed with experience

Ordered a chocolate matcha cake which was nice but the other coconut, mango and passion fruit cake was disappointing as even on the first day of the cake arrival, the sponge was dense.

July 1, 2025
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Rated 5 out of 5 stars

Perfection

Always amazing delicious cakes , great delivery service. These cakes are expensive but worth every penny . You get what you pay for . Excellence. There no one better in my eyes .

May 31, 2025
Rated 5 out of 5 stars

Amazing Anges

Anges team was amazing to deal with from start to finish-efficient, responsive and helpful. I ordered 2 tier chocolate rainbow cake for a wedding - many guests commented on how stunning it looked and tasted absolutely delicious. I have ordered birthday cakes from Ange previously and delivery service also smooth and punctual.

May 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Stunning bespoke cake

An outstanding experience from ordering to delivery. Answered queries quickly, friendly service. Absolutely stunning bespoke cake of a celebrity and their dog! Smooth process and organised delivery on the day with accurate time notifications. Thank you.

May 15, 2025
Rated 5 out of 5 stars

Excellent cake

Excellent cake. Wonderful favours. Love the personal touch from start to finish. Will definitely be reaching out for our next event. Ordered the pistachio sponge. Was excellent!

May 13, 2025
Rated 5 out of 5 stars

Worth. Every. Penny.

I purchased the hero recipe and made it for the third time this weekend, and every time, without fail, it's an absolute hit! I've made the vanilla and the red velvet versions.

It's such an easy recipe - the way it's been done so everything is by weight and put into one bowl is so convenient, and they always come out soft, fluffy, and level (I never need to trim the tops!).
My only complaint is that it's so good, I'm getting roped in to making more cakes for family events now!

May 12, 2025
Rated 5 out of 5 stars

Amazing cake and great communication

Proactive communication. Anges de Sucre reached out to check and confirm cake details and the delivery comms were spot on! And the cake itself was gorgeous and tasted amazing - everyone loved it. Thank you so much!

May 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect again!

Once again excellent customer service, perfect delivery, and a cake (Funfetti Truffle) not only beautiful but of course also delicious. Thank you to these great bakers!

May 10, 2025
Rated 5 out of 5 stars

Hero Sponge Recipe

The hero sponge recipe is absolutely fantastic. I had been baking cakes for many many years before trying the hero sponge recipe and used more cake recipes than I could count. Never truly found one that I thought was the best. Until I tried the hero sponge recipe. Cost friendly without skimping on quality. Always gets so many compliments. Unreal, have been using for a couple of years now and whilst not a professional baker I’ve probably made close to 100 cakes in that time and it has never failed me. Will use forever!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST!

THE BEST!
We don’t often order birthday cakes as we generally find them too sickly and sweet but decided to order one for my Son’s 16th Birthday this year. From contacting Anges de Sucre right through to delivery was informative, easy and reassuring.
We were given full instructions on storage and what to expect. The cake was phenomenal, not at all sickly, moist, well designed, excellent portion sizes, and most importantly delicious! I wouldn’t hesitate in using Anges de Sucre again, you’ve converted us to cake lovers!

May 10, 2025
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Rated 2 out of 5 stars

Poor Cake Sponge

Although it was delivered in a timely fashion, unfortunately the cake wasn’t great. The decorative icing literally tasted like pure butter and the sponge was a bit dense. Unfortunate as they were very responsive and had great customer service throughout but I won’t be ordering again

April 21, 2025
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Reply from Anges de Sucre

Hiya, thanks for your feedback. It's very unfortunate indeed that your experience was less than stellar. Our Swiss meringue buttercream is popular due to it being smooth, melt in the mouth and although it does contain a high proportion of butter (and 50% less sugar than standard buttercream) the only way it could taste like butter and the sponge seem dense is if it was served cold. We always recommend serving cakes at room temperature to fully enjoy the cake at its best. We hope to be able to bake for you again as I truly believe you would love it if you had it at ideal conditions.

Rated 1 out of 5 stars

Was not delicious

The cake was expensive relative to competition and although pretty to look at, was not tasty

April 26, 2025
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Reply from Anges de Sucre

Thanks for your feedback. I'm so sorry to hear the cake was not enjoyed - we bake each cake fresh from scratch using our well-loved signature recipes so it's always a bit of a surprise to receive feedback like this. Please email us if you have any specific feedback regarding the taste and I'll be happy to look into it further.

Rated 1 out of 5 stars

What I ordered vs what I received and I…

What I ordered vs what I received and I got only 25% refund which I thought was unfair. I have no way to upload pictures but I would have and it’s really laughable that you call that your best. I was disappointed on the day of my husband’s birthday and you show no remorse. I had ordered only that cake otherwise I would have gladly given you back the cake. Do better that’s all!

April 26, 2025
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Reply from Anges de Sucre

Hiya, thanks for your feedback. As per our 100% satisfaction guarantee we offer a 100% refund upon rejection of cake, no quibbles, which is what you were offered as well. This is because we only want our customers to be completely, 100%, happy with their cakes. You did however want to keep it, despite us offering a full refund upon rejection, and as a gesture of goodwill considering your own insistence on keeping the cake we agreed to 25% which wholly goes against our business principles and terms and conditions. I'm sorry you were disappointed despite our helpful resolution at the time but I will be more strict on sticking to our principles going forward as receiving reviews like this despite me doing our best kinda stinks. A cake is a “nice to have”, never a necessity, and we are grateful for all our lovely customers.

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Rated 5 out of 5 stars

So delicious and worth every penny!

Bought the matcha oreo softie cake as a surprise for my partner and it was honest to god the most delicious cake we'd had all year. Central London delivery came on time and the cake arrived perfectly intact and gorgeously decorated, right down to the little custom message in icing. If you like matcha in baked goods this will not disappoint - the flavour balance is spot on, the sponge is light and fluffy and the Swiss meringue buttercream icing is so so yummy. My partner and I enjoyed the cake over the course of a few days - it kept really well in the fridge and we made sure to let the cake come up to room temperature before enjoying our seconds (really important for the buttercream icing!!). This was worth every penny and I'll definitely be buying future occasion cakes from Anges de Sucre!

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional cakes & customer service!

If you are looking for delicious luxury cakes, reliable and friendly service then look no further - Anges de Sucre is exactly that! I've ordered from here several times, and each time I've been blown away with the design, taste and delivery service.

May 16, 2024
Unprompted review

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