Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
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We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
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Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Reply from Animal Friends Insurance
Good Morning Maria,
Thank you for your positive review.
I am pleased to see that your claim was assessed swiftly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Excellent service but pricey but I do…
Excellent service but pricey but I do own a frenchie
June 25, 2026
Reply from Animal Friends Insurance
Good Morning Neil,
Thank you for your positive review.
If you would ever like to discuss your premium with the team, they are available Monday-Friday, 9am-5pm on 0344 557 0300 and will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Really happy with this company.
The vet put in the claim and after a couple of days it was paid. Very pleased with the service.
August 20, 2026
Reply from Animal Friends Insurance
Good Morning Ivonne,
Thank you for your positive review.
It is great to see that your claim was finalised promptly.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Always a great service from this this…
Always a great service from this this company. Would recommend
August 6, 2026
Reply from Animal Friends Insurance
Good Morning Melissa,
Thank you for your positive review.
It is great to see that you have received good service from us!!
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Morning Barbara,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Made a claim for first time in years
Made a claim for first time after years of paying the insurance to be told I can’t claim. Tried to contact animal friends. On hold for ages. Filled in a form for them to discuss this and still not heard from them. Very disappointing and unprofessional
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
We are sorry to hear that you are unhappy with the outcome of your claim.
I can confirm if treatment for a condition falls over the renewal period the excess will be collected again. This is due to the excess being deducted once per condition per policy year as per the Terms and Conditions of your chosen policy.
Details of when and how the excess is deducted, can be found within your policy documents, which are sent at point of purchase and at every renewal after.
I can see that a member of the team has emailed you this afternoon, to confirm this.
If you would like to discuss your claim outcome further, please do contact our Claims team by phone on 0344 557 0300 or Live Chat on our website. The team are available Monday-Friday, 9am-5pm, and will be happy to help you.
Kind regards,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Mrs Kingswood,
Thank you for your review.
Take care,
Becky - Animal Friends Insurance
Recently made a claim
Recently made a claim. Insurance paid out very promptly and efficiently.
August 20, 2026
Reply from Animal Friends Insurance
Good Afternoon,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Karina,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Prompt response after the vets sent in…
Prompt response after the vets sent in the claim form.
August 20, 2026
Reply from Animal Friends Insurance
Good Afternoon Mr Bonnett,
Many thanks for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
Claims are paid promptly
Claims are paid promptly. Customer Services are very helpful if I’ve needed to contact them and appreciate being able to speak to a person and not a bot.
August 20, 2026
Reply from Animal Friends Insurance
Hi Ana,
We are so pleased to hear that we been able to help, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Save your money yourself
My dog needed out off hour’s treatment, cost £500 to see Vet, animals friends only paid £200, so don’t use these or don’t take your animals out of hours, plus I was charged two excess of £159 each for the same condition.
August 20, 2026
Reply from Animal Friends Insurance
Hi Irene,
We are sorry to hear that you are unhappy with the outcome of your claim.
All claims are assessed in line with the Terms & Conditions of your chosen policy.
I can confirm we do have capped fees on certain claimable items. These are listed in the “Important Information on Vet Fee Claims Limits” document which is sent to you at point of purchase and each year after at renewal.
I can confirm if treatment for a condition falls over the renewal period the excess will be collected again. This is due to the excess being deducted once per condition per policy year as per the Terms and Conditions of your chosen policy.
Details of when and how the excess is deducted, can be found within your policy documents, which are sent at point of purchase and at every renewal after.
Kind regards,
Becky - Animal Friends Insurance
Animal Friends have been brilliant
Animal Friends have been brilliant. They went out of their way to allow me to do a continuation of cover for our dog Milo when my mother-in-law his previous owner passed away.
Milo has sadly had lots of issues and medical problems since then and they have settled them all promptly and without challenge which has been a relief when dealing with a very poorly pet. It has meant we have been able to give him the best of care without worrying about the financial implications.
August 20, 2026
Reply from Animal Friends Insurance
Hi Karen,
We are so sorry to hear of your loss, please accept our deepest condolences.
We are pleased to hear that we have been able to help you and Milo, thank you for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
After a claim was denied in January dissatisfaction with Final Response Letter
After a claim was denied in January 2026 and I complained that it had been reviewed incorrectly.
A claim for an Ear Infection in 2024 resulted in a note on my policy excluding "Ear Infections and RESULTING Conditions"
The second claim was for Skin Allergy a year later in 2025 and there was no evidence that this was resulting or caused by the Ear Infection.
The Final Response Letter I received did not contain evidenced-based justification from a veterinary to connect the two distinct clinical conditions.
In addition the description of the 2024 condition starts as Ear Infection, later is an Ear/Skin Allergy and finally recorded as EAR Condition.
Sections of comments from my vet are highlighted out of context with statements stating, "In further appointments no Ear Infections mentioned (Mr Brian Stone did not book further appointments to reassess ear problems/infections)
"Note: no ear product has been prescribed since 24/07/2024". "Apoquel is a treatment given for Skin allergies." - All these comments appear to have been ignored by Animal Friends in order to make it appear that the two conditions are the same.
Statement are made in the FRL from Animal Friends using words such as, "It suggests" and "As we believe" is supposition or conjecture, not an evidence based justification.
August 12, 2026
Reply from Animal Friends Insurance
Good Morning,
We are sorry to hear that you are unhappy with the outcome.
To confirm, all claims are assessed based on the Terms and Conditions of your chosen policy.
Details of what we do and do not provide cover for, can be found within your policy documents, which are sent at point of purchase, and at every renewal after.
I can see that a Final Resolution Letter has been sent to yourself, and if you remain unhappy with the outcome, details of how to escalate this further can be found in there.
If we can be of any further assistance, please do not hesitate to contact the team.
Kind regards,
Becky - Animal Friends Insurance
I called customer service and the team…
I called customer service and the team member was very helpful with advice and guidance. The vet and the insurance company communicated and the process was very easy for me.
August 20, 2026
Reply from Animal Friends Insurance
Hi Lisa,
We are pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
All good apart from trying to reach an…
All good apart from trying to reach an agent on the phone. Too cumbersome
August 13, 2026
Reply from Animal Friends Insurance
Hi Andy,
Many thanks for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Wren,
Many thanks for taking the time to leave a review, we really appreciate this.
Take care,
Becky - Animal Friends Insurance
The immediate notification of a claim…
The immediate notification of a claim being lodged and then the payment.
August 3, 2026
Reply from Animal Friends Insurance
Hi Christine,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Alana,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Yvonne,
Many thanks for your review.
Best wishes,
Becky - Animal Friends Insurance
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