Animal Friends have been brilliant. They went out of their way to allow me to do a continuation of cover for our dog Milo when my mother-in-law his previous owner passed away. Milo has sadly had lot... See more
Company replied
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Review summary
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Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and pa... See more
Company replied
I have had to claim 3 times for various pets over the years, each time thwyve reacted quickly, informed me as soon as vets had submitted the claim and paid all reasonable amounts. They do list some cl... See more
Company replied
Absolutely brilliant, wouldn’t insure my dogs with anyone else. 24/7 help, so reassuring to be able to reach out when your pet is poorly which normally happens at a weekend when your own vet isn’t ope... See more
Company replied
Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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No delay with payment being made direct…
No delay with payment being made direct to my vet.
August 20, 2026
Reply from Animal Friends Insurance
Hi Susan,
Thanks for your positive review!
Best wishes,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Lisa,
Thank you for your kind words!
Best wishes,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Abigail,
Thank you for your review and recommendation, we really appreciate it!
Take care,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon,
This is great to hear, thank you for sharing!
All the best,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Chris,
Many thanks for your review!
Best wishes,
Sian - Animal Friends Insurance
Excellent assistance from the lady that…
Excellent assistance from the lady that helped me.
August 20, 2026
Reply from Animal Friends Insurance
Hi Bee,
Thank you for your review!
All the best,
Sian - Animal Friends Insurance
Easy
Easy, straightforward and caring service. Couldn’t have wanted any more from them. Thank you!!
August 20, 2026
Reply from Animal Friends Insurance
Hi Lucy,
You are most welcome, we are so pleased to hear this.
If we can be of any further assistance, please do not hesitate to contact us.
All the best,
Sian - Animal Friends Insurance
Very quick pay out excellent service
August 20, 2026
Reply from Animal Friends Insurance
Hi Gillian,
This is great to hear, thank you for sharing!
Take care,
Sian - Animal Friends Insurance
Very competitive prices
Very competitive prices. Easy to navigate around the site. No problems.
August 20, 2026
Reply from Animal Friends Insurance
Hi Audrey,
Many thanks for your review, we really appreciaite it!
All the best,
Sian - Animal Friends Insurance
Quick service and always clear
Quick service and always clear. No queries regarding my claim, paid promptly and without question.
August 20, 2026
Reply from Animal Friends Insurance
Hi Helen,
Thank you for taking the time to leave a review, we are thrilled to hear that your experience has been a positive one!
Please do let us know if we can be of any further assistance.
Kind regards,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Melanie,
Thanks for your positive review!
Take care,
Sian - Animal Friends Insurance
Been very happy with Animal Friends…
Been very happy with Animal Friends insurance with claims I had to make for my dog, great communication and claims quickly resolved ✔️
August 20, 2026
Reply from Animal Friends Insurance
Hi Emma,
This is wonderful to hear, thank you for sharing your experience with us!
Please do get in touch if we can be of any further assistance.
All the best,
Sian - Animal Friends Insurance
Have been brilliant dealing with my…
Have been brilliant dealing with my claims, both with myself and directly with vets
August 20, 2026
Reply from Animal Friends Insurance
Hi Sue,
Thank you for your review, we are so pleased to hear this!
If we can be of any further assistance, please do not hesitate to contact us.
Best regards,
Sian - Animal Friends Insurance
Good customer service and care
August 20, 2026
Reply from Animal Friends Insurance
Hi Linda,
Many thanks for your 5* review!
All the best,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Francesca,
Thank you for your review!
Best wishes,
Sian - Animal Friends Insurance
Quick & easy service
Really easy to claim with quick response and payment made clearly given a breakdown, really helpful
August 20, 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Sealy-Heckle,
Thank you for your review.
We are so happy to hear that you found us helpful!
Please do get in touch if we can be of any further assistance.
Best wishes,
Sian - Animal Friends Insurance
Very Happy with Animal Friends quick…
Very Happy with Animal Friends quick easy process of our claims
August 20, 2026
Reply from Animal Friends Insurance
Hi Paul,
Many thanks for your review!
Take care,
Sian - Animal Friends Insurance
Very prompt response to our vets…
Very prompt response to our vets insurance claim thank you
August 24, 2026
Reply from Animal Friends Insurance
Hi Janet,
You are very welcome, we are delighted we have been able to help!
Please do let us know if we can be of any further assistance.
All the best,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Paul,
Thank you for your 5* review!
Best wishes,
Sian - Animal Friends Insurance
Fast reply and very clear.
August 20, 2026
Reply from Animal Friends Insurance
Hi Marie,
Thanks for your review!
Best regards,
Sian - Animal Friends Insurance
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