Animal Friends have been brilliant. They went out of their way to allow me to do a continuation of cover for our dog Milo when my mother-in-law his previous owner passed away. Milo has sadly had lot... See more
Company replied
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Review summary
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Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and pa... See more
Company replied
I have had to claim 3 times for various pets over the years, each time thwyve reacted quickly, informed me as soon as vets had submitted the claim and paid all reasonable amounts. They do list some cl... See more
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Absolutely brilliant, wouldn’t insure my dogs with anyone else. 24/7 help, so reassuring to be able to reach out when your pet is poorly which normally happens at a weekend when your own vet isn’t ope... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Quick response
Quick response, easy to understand information, payment in our account extremely fast
August 20, 2026
Reply from Animal Friends Insurance
Good Morning,
We are pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Rosie,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Very good service
August 20, 2026
Reply from Animal Friends Insurance
Hi Lorraine,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Excellent service claims all done on…
Excellent service claims all done on line and paid out within days thank you
August 10, 2026
Reply from Animal Friends Insurance
Hi Linda,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
As always
As always, Animal Friends has been amazing. I recommend them to every pet owner. Empathic, professional and reliable. I always have clear information from them.
August 20, 2026
Reply from Animal Friends Insurance
Hi Stella,
We are so pleased to hear this, thank you for your review and recommendation.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Martin,
Thank you for taking the time to leave a review.
Take care,
Becky - Animal Friends Insurance
Brilliant insurance Company
Brilliant insurance Company, who I've used for all my beloved pets. Super prompt in dealing with any claims & equally super prompt settlement paid back to me. Also very kind & thoughtful response from them whenever I've had to cancel a policy due to a very sad loss. Many thanks.
August 20, 2026
Reply from Animal Friends Insurance
Hi Tina,
Thank you for taking the time to leave a review, we are pleased to hear that we have been able to help.
Take care,
Becky - Animal Friends Insurance
They help when I ask questions they…
They help when I ask questions they speak politely as well
August 20, 2026
Reply from Animal Friends Insurance
Good Morning,
Many thanks for taking the time to leave a review, we really appreciate this.
All the best,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Morning Mrs Mason,
Thank you for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
Quick response to my claim
Quick response to my claim, which helped with ongoing care that we claimed later. Very efficient and easy with vet dealing with our claim throughout.
August 20, 2026
Reply from Animal Friends Insurance
Hi Phil,
Many thanks for taking the time to leave a review!
Take care,
Becky - Animal Friends Insurance
Great company
Great company, claimed , it has been approved quickly and payed out without any questions. They made me believe in insurance companies. Will stay with them long term !
August 20, 2026
Reply from Animal Friends Insurance
Hi Peter,
We are so pleased to hear this, thank you for taking the time to leave a review.
Take care,
Becky - Animal Friends Insurance
Claim actioned quickly
Vet submitted the claim and it was processed and paid within a week!
August 20, 2026
Reply from Animal Friends Insurance
Good Morning,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Christina,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Problem free
August 20, 2026
Reply from Animal Friends Insurance
Hi Leslie,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
When Odie needed scan and meds the vets…
When Odie needed scan and meds the vets got in touch you.. No problems whatsoever, Even the vet commented how good you were.
August 20, 2026
Reply from Animal Friends Insurance
Hi Kevin,
Thank you for taking the time to leave a review, we are pleased to hear that we have been able to help you and Odie.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Lisa,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Straight forward claim
Straight forward claim, submitted by the Veterinary practice and paid direct to them. Just cautious about whether my next years premium will rise disproportionately. Only time will tell. Otherwise excellent.
August 20, 2026
Reply from Animal Friends Insurance
Hi David,
We are so pleased to hear that we have been able to help, thank you for taking the time to leave a review.
Take care,
Becky - Animal Friends Insurance
The swift action when claims are suited…
The swift action when claims are suited and payments received shortly after..makes a big difference especially if the cost is significant
August 20, 2026
Reply from Animal Friends Insurance
Hi Linda,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Have been with Animal Friends for up to…
Have been with Animal Friends for up to 20 yrs with Two dogs. They are always helpful and pay out quickly but my monthly payment has doubled this year
August 20, 2026
Reply from Animal Friends Insurance
Hi Jean,
We are pleased to hear that we have been able to help.
If you would like to discuss your premium further, please do not hesitate to contact the team on 0344 557 0300 between 9am-5pm, Monday-Friday.
Kind regards,
Becky - Animal Friends Insurance
Chester than most pet insurance For my…
Chester than most pet insurance For my older dogs
August 20, 2026
Reply from Animal Friends Insurance
Good Afternoon,
Many thanks for taking the time to leave a review!
All the best,
Becky - Animal Friends Insurance
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