Animawings Reviews 92

Maybe I was just lucky (based on the other reviews I see...), but we flew from Geneva to Bucharest, back and forth, and everything went smoothly and cleanly. There was a bit of delay when we left from Geneva (20min), but by the time we arrived they had almost recovered all of it (we arrived with some 5min delay). Sure, you don't get any food (even just water) unless you explicitly buy some, but that is the norm for most companies nowadays, so fair. The online check-in went on smoothly (did it the day before), the personnel was nice and professional (and somewhat funny). So I will definitely fly with them again

We flew with Animawings from Bucharest to London Gatwick. I was quite worried having read so many reviews complaining about delays. However, our flight took off from Bucharest precisely on time (20:00) and landed at Gatwick airport slightly ahead of schedule. Service onboard was very good, with extremely attentive cabin crew and excellent food. Considering that prices are comparable or even cheaper than other airlines (so called “budget” airlines) and that Animawings has very comfortable brand new aircrafts (flying the Airbus A220), offering free of charge seat selection and free of charge 2 cabin bags to all passengers in any class, I think it’s an excellent deal! We flew business class and as far as I know this must be one of the only (if not the only) companies operating proper business class seats on European routes, with large, reclining seats (except for some airlines operating wide-body aircrafts on European routes, such as Finnair, who are flying the Airbus A350 between London and Helsinki). I will definitely fly Animawings again, as they offer excellent value for money and super comfortable flying conditions!

I’ve flown for the first time with this company and was honestly worried before the flights due their bad reviews. I've flown 1 internal flight (sv-otopeni) and 1 international (otopeni-gatwick). It honestly doesn't compare with the other low cost ones (like easyJet, Ryanair, Wizz Air, TUI, Jet2holidays) and it's better if compared with economy class from BritishAirways and Aegean.
It doesn’t feel like a low-cost airline really. The planes are modern, clean, and much much more comfortable than wizz/ryan dodgy ones. Similar with Britishairways. More spacious, you can recline your chair slightly, have a space for your phone tablet etc...
On domestic flight, they served a complimentary sandwich and water, and on the international one, I was given a proper meal (although you know - don't expect michelin star food). It was rice with chicken, bread, and a soft drink of choice.
One of the 2 flights had a 15 mins delay due to a passengers' issue with their documents - the communication has been great and can't fault them.
Overall, Animawings has really been great and best price/quality airline I've flown with.

Super clean and modern plane, didn't have to pay extra for picking a seat, and a free meal + drink during the flight.

The staff at the checkin and boarding were incredible rude and unfriendly here in cluj-napoca. As a digital nomad I have a fair amount of experience wirh airlines. These days you cannot really expect a lot but Animawings is the worst airline on earth.

An airline that literally ABUSES that margin of non-penalty 3 hours delay. Every second flight with them results in a 2 hours and 30 minutes reschedule. I will never choose them again. 6 flights in total/ 3 of them had over 2 hours delay. The crew always finds bloody excuses.

On February 21st, the flight from Bucharest to Cluj was delayed by 12 hours. The €20 vouchers they gave us were useless because the only restaurant where they could be used was on the other side of the terminal. To make matters worse, the vouchers were handed out just a few minutes before boarding started, making it impossible to use them.
Animawings has only six planes, which likely explains the frequent delays. They seem to schedule trips and sell tickets for flights they are not able to operate properly.
This was the first and last time I traveled with this company. Very disappointing experience and a clear lack of respect for passengers.

By reading the comments, I was expecting a worse experience. One way of my return flight got cancelled 2 weeks before departure and I needed to contact them for the refund. The call was 30 mins until somebody picked up, and misunderstood me by doing a refund in my Animawings account. Afterwards, I have had another call with them. after 20 minutes the person picked up and the lady was very understanding, sent me an email of confirmation while still in the call. We boarded on time and took off on time. Very satisfied with the experience, excepting the long waiting time on calls.

3 unpleasent situations with this company:
First we had the possibility to book a flight from Bucharest to Istanbul in the morning or in the afternoon. The morning flight was more expensive. We booked that one. 2 weeks before the flight we were informed that the schedule changed to the afternoon. No refund.
2. Bucharest - Istanbul flight was supposed to leave at 17:40 we had a 2 and a half hours delay.
3. Istanbul - Bucharest flight supposed to leave again at 17:40 , another almost 3 hours delay.

Not reliable. I won t book with them again.

They canceled the flight and reassigned us to another of their flights two days later, making our vacation plan a mess. I understand is frequent practice for them. No other reason than making cuts I suppose.

Worst customer service I’ve ever experienced from an airline.

Taken advantage of the war and offered no refunds for people transiting to the Middle East.

There is a reason it’s cheap, don’t find out why and use another airline.

They changed my flight to almost 24 hours later with less than two weeks’ notice and did not offer any alternative options. This caused significant inconvenience and disruption to my plans. The way this was handled makes the airline seem completely unreliable and untrustworthy. I would not recommend them based on this experience.

They cancelthe flight and they donțt answer toyour emails, phones,. NOTHING!!!!!!!!!

I’d give them -10 stars. Lousy customer service that doesn’t answer the phone. They delay the flight and you can’t check in because they close the check in counter 4 hours before the departure. First experience with them and last!

Don't plan your trips using this "company".
They cancel the flights with no explanation.
Their call-center is a joke, as the company itself.

First flight with this company and it was a mess. Our flight was scheduled at 08:30 and we took off at 14:00. That made us loose our connection flight. The flight was about 5 hours long and we did not have monitors to watch a movie, like you see in other aircrafts.
We hope to never have to use the services from this company again.

customer service - zero comunications - zero ..
my one star rewiew its to mutch for your services

First time flying with Animawings, and I truly believe it will be the last time flying with them. I went from Bucharest to Abu Dhabi, and indeed, there was bad weather in Bucharest, but all the other carriers were flying on time, and these guys had a 5 hr and 30 min delay. Ok, they blame it on the weather, but then why the sudden change of airplane from 1 big airplane to 2 smaller ones... then the captain said that there are technical dificulties hence the reason for changing airplanes... so still weather is the reason...?
in the airport, the gates were changing more often than the wind was changing directions. and for this long delay, no water or food was provided as per the law...
When calling the customer center there was a lady who was only saying that she was not given any other info than the fact that there is bad weather... in addition to that, even though selecting English in the main menue she was still talking in Romanian...
In the plane, after all those delays,s when having 100+ passengers onboard, they had only 80 sandwiches, and they didn't even think to give first time to the kids and then serve the adults, knowing that there are not enough...
I know they are a new company, but there are a lot of other companies that they can learn from, and it is not difficult to find leason Learned from others...
And exactly for the fact that they are a new company, you should have above expectation services to attract passengers, and they are not that cheap to be honest....
It was definitely my last time when flying with them.

A lot of delays. They forget about the tickets level (not giving the meal for the Passengers which have meal included). It's risky to have connecting flights with this company, you might loose it