Annebuy Reviews 135

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Plenty of kits to choice from, at affordable prices. Good quality canvas and have always had plenty of drills, to complete picture. I enjoy all that I do and look forward to doing many more in the... See more

Rated 5 out of 5 stars

They were very helpful and understanding to the wrong address that was on package. Helped me with finding it and having it reshipped to me at the correct address. I will be waiting for my package to a... See more

Rated 5 out of 5 stars

Have made multiple orders and have now bought over a hundred diamond dot projects. All kits have been complete, fit well, and went together without problems. The one kit that was short only a few di... See more

Rated 1 out of 5 stars

Bought a diamond painting 40x70. The canvas have deep creased on it. Sent e-mails to Annebuy showing the picture of very badly creased canvas. Annebuy gives me the runaround. They do not want to take... See more

4.2

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annebuy purchase

I have made at least 4 purchases from Annebuy Diamond kits. The kits are all packed nicely, there are plenty of beads to complete the piece, and the one time I did have an issue I contacted them and they resolved the problem in one day. Customer service seemed to care about their customers !!

October 13, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered a large order was not delivered…

Ordered a large order was not delivered said it had a nonreadable label had to pay 5.00 for storage on my package and have not received anything they sent me a email saying they would resend my order but that I need to pay more attention to the logistics so how can I do that when I never received any emails concerning my order I will never order from this company again

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Quality…. All the way around!

I ordered a kit during Covid and I am just now able to start the kit… upon inspection of the beads I saw that a package of the beads were deformed…. Customer service is sending me new beads even though it is out of the warranty period! If you are on the fence about diamond painting…. Because I was…. I thought it was cheesy…. NOPE….. Annebuy has QUALITY kits at affordable price… mine is simply stunning!!! Oh and it’s so calming to do💜💜💜

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had ordered a diamond painting kit and accidentally put in the wrong address. They were able to send me a new kit, just paid for shipping. Very prompt communication. Recommend.

August 24, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Help finding an item

I saw on Facebook a painting I wanted, after paging through the pages I couldn’t find it. I sent CS an email with a screen shot of item. Next morning I had a reply with a link to the item I wanted. Bought it and a couple more. Couldn’t be more satisfied.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good client service

Ordered a few times and always get what I order. This one time I didn't get the right diamond painting I ordered but their customer service were quick to reply and no fuss to resend the correct one. Wow really appreciate good service

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

I have ordered so many times from…

I have ordered so many times from Annebuy and they never Dissapoint. Their Customer Service is Excellent. Always helpfull. The nicest people by far‼️ I was Speaking to Merry with my current large order, she was and is Super Helpfull. Always answer and always help with any questions. Thank you Merry. My orders come Super Quick and I live in South Africa. Also the product is always perfect. Not one problem. You can definetly order and you will receive your wonderfull products. Thank you Annebuy. Keep up your excellent work.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Annebuy diamond kits

I purchased 2 kits. The drills were mostly well formed with very few bad ones. The other kit did have a cut in it. However, the company looked at the photos and my replacement kit should arrive soon. I am happy with my kits and the customer service.

January 13, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great customer service

I love the huge selection that this company has to offer. I did not receive my last order, but their customer service reacted quickly when I wrote them and they are preparing a new package for me as I write this. Thank you to the customer service department for helping me with my issue.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Just placed my 3rd order with Annebuy

Just placed my 3rd order with Annebuy. Love their selection and all great quality. Shipping does take approximately 5 weeks. But ordered at a busy time. Definitely worth the wait.

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with annebuy as…

I am very disappointed with annebuy as they had said my diamond painting would arrive on the 22 of December for Christmas but still dint get it . That is why i ordered it for a Christmas Gift ... Not goping to order from them anymore :(

December 24, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome

This company is awesome never ordered from annebuy before I will continue ordering from here I didn't know how to setup PayPal account and she sent me a link I had a stroke so my short term memory is bad!

November 24, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

I've been shopping with Anne…

I've been shopping with Annebuy now for quite a while and this company never disappointed me..I will continue shopping with them as long as they want me..thanks so much for your great service.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

First Order was excellent.

I order from Anne Buy for the first time. I received my order in a timely matter. T he quality was excellent. I was able to see the symbols with no problems. The quality of their Diamond Paintings were just as good as the top company. I will order again when I need to order again.
Thank you
Tammy

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

I've ordered several times from Annebuy…

I've ordered several times from Annebuy and am never disappointed! The kits are high quality and always have plenty of beads. Their customer service is outstanding! In my last order, I couldn't find one of the bags and thought I did not receive it. I emailed them and received a reply in a timely manner. I did find the bag and let them know. They were very happy and so was I. I will be ordering often!

November 3, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have ordered from annebuy 3 times in…

I have ordered from annebuy 3 times in the past 2 months. I have found the paintings and drills to be of good quality and the symbols on the paintings are clear. The prices and the sizes of the paintings are excellent. I will continue to buy from them.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

A company for the future

The company dealt with vigorous questioning very well and for £27 we got 4 quality products being shipped from China. P&P was only £7 and will definitely be ordering more

October 29, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look