We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
Still some problem to understand how deal with complexity of camera setup, but I know the Annke staff will help me kindly as usual. Products are ok and in the past I got all the requested answer.
Company replied
I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive experience
“The Echo/Technical Support team went above and beyond to resolve my issue with password. They turned a frustrating situation into a positive experience .They was very friendly and helpful”
Thank you again
Geoff
May 11, 2026
Unprompted review
Reply from ANNKE
Hi Geoff, thank you so much for your kind feedback! 😊 We’re delighted to hear that Echo and our technical support team could turn the situation into a positive experience for you. Your appreciation truly means a lot to us—have a wonderful day!
Advertisement
Security cameras and NVR package
The security cameras and NVR work perfectly with its added features such alarm and zoning settings working extremely well and user friendly. Further, Annke online follow up support was equally very good in relation to helping me understand how the camera system worked.
May 8, 2026
Unprompted review
Reply from ANNKE
Hi friend, thank you for your detailed feedback! 😊 We’re delighted to hear that the cameras, NVR, and features like alarms and zoning settings are working well and are user friendly. We’re also glad our online support team could help you better understand the system. Have a great day!
Probably the best customer service I…
Probably the best customer service I have received from any business or organisation. Immediate response to my query; first class technical advice and follow up. Superb assistance from ‘ Joy’ the Annke advisor.
April 27, 2026
Unprompted review
Reply from ANNKE
Hi Kelvin, thank you so much for your wonderful feedback! 😊 We’re truly honoured to hear that our customer service stood out to you. We’ll be sure to pass your kind words on to Joy — she’ll be delighted to know her support made such a positive impression. Wishing you a fantastic day!
Great support from Annke
Great support from Annke, fast accurate, professional and given with kindness.
I recommend Annke products for their quality, price and great technicial support.
Thank you, Nick From the United Kingdom.
April 20, 2026
Unprompted review
Reply from ANNKE
Hi Nick, thank you so much for your kind words! 😊 We’re delighted to hear you’re happy with our product quality, pricing, and technical support. Your recommendation truly means a lot to us. Wishing you a wonderful day!
Expects me to pay for their misstake
I had a story with Annke a month or so back. Ordered two cameras of different models, got two of the cheapest, and then several weeks of nonresponsiveness, thme saying that they were going to send the camera and didn't (see earlier review)
After I wrote a review they fixed it in short order.
However, now they have the audacity to send me the transport bill for the return shipping of the camera they sent to me by misstake.
They expect me to pay for their misstake. Utterly unserious.
Again, strong, strong recommendation to not buy from Annke
May 8, 2026
Unprompted review
Reply from ANNKE
Hi Robert, we are very sorry to hear about your experience and sincerely apologize for the frustration caused. We would like to clarify that the return label used for the return shipment was arranged and paid for by us, so under normal circumstances you should not be charged for the return shipping. At the moment, we are not yet certain what caused the bill you received, and we would like to further investigate whether there may have been some misunderstanding regarding the shipment or billing information. We noticed that you contacted us regarding this over the weekend, and as our support team had not yet resumed work, we had not had the opportunity to investigate and reply before your review was posted. Could you please contact our customer service team again and provide the UPS bill or any related details so that we can check this further for you? We will do our best to clarify the situation and assist you as quickly as possible. We sincerely apologize again for the inconvenience caused and appreciate your patience.
Advertisement
ANNKE
They is very professional. I get what I needed thank you very much. Thank you. Have a nice day.
May 8, 2026
Unprompted review
Reply from ANNKE
Hi friend, thank you for your kind feedback! We’re glad our team could provide the help you needed. Have a wonderful day too! 😊
Just the fact that Ava gave me the…
Just the fact that Ava gave me the information I required and wsa so polite. I did not make a purchase as that type of camera was not compatible with my DVR.
May 5, 2026
Unprompted review
Reply from ANNKE
Hi Robert, thank you for your review. We are so glad to hear that Ava was able to provide the information you needed with such a polite and professional attitude. Even though the camera wasn't compatible with your current DVR, we are happy we could help clarify that for you before a purchase.
The Annke support team are absolutely…
The Annke support team are absolutely brilliant. Very good knowledge and helpful in solving issues. They won't finish helping you until there is a satisfactory result.
May 3, 2026
Unprompted review
Reply from ANNKE
Hi James, thank you for the high praise! We are thrilled to hear that you are happy with our pricing, the quality of your products, and the support you received. We strive to provide the best value and service possible, and your feedback is much appreciated. Enjoy your system!
Reply from ANNKE
Hi Marc, thank you for the high praise! We are thrilled to hear that you are happy with our pricing, the quality of your products, and the support you received. We strive to provide the best value and service possible, and your feedback is much appreciated. Enjoy your system!
Advertisement
Had an issue with the first unit and…
Had an issue with the first unit and couldn’t get it to connect. Support was great and helped troubleshoot, and when that didn’t fix it they sent a replacement.
The new camera worked right away and has been solid since. Good image quality and reliable once set up.
Rough start, but they made it right.
April 9, 2026
Unprompted review
Reply from ANNKE
Hi Adam, thank you for sharing your experience. We are glad to hear that our support team was able to help with the replacement and that your new camera is working well with great image quality. We appreciate your patience during the initial setup and are happy we could make it right for you.
Great support and help.
April 27, 2026
Unprompted review
Reply from ANNKE
Hi David, thank you for your feedback! We’re glad to hear our support was helpful. Have a great day! 😊
Very friendly service happy to help…
Very friendly service happy to help with any problems were very helpful with all my inquiries relating to problems I was having
April 24, 2026
Unprompted review
Reply from ANNKE
Hi Rich, thank you for your kind feedback! We’re glad to hear our team was friendly and helpful with all your inquiries. Have a great day! 😊
Annke tech support was extremely…
Annke tech support was extremely courteous and professioal and once they remoted to my machine the issue was resolved within three minutes.
April 24, 2026
Unprompted review
Reply from ANNKE
Hi Kieron, thank you for your feedback! We’re glad to hear our team was courteous and professional, and that the issue was resolved so quickly. Have a great day! 😊
Advertisement
Great customer service
Great customer service, very fast, reliable. I am glad i offer this products to my customers, i promote Annke Security Camera systems and install it for them. My business is ARMF compuWorks
April 23, 2026
Unprompted review
Reply from ANNKE
Hi Amin, thank you for your review. We are very glad to hear that you find our products reliable and that you are happy to offer them to your customers. We are always here to support you and your business.
Annke support is always great.
Annke support is always great.
I've asked a couple of questions and they always respond with quality and friendly support.
Happy to recommend 👍
April 20, 2026
Unprompted review
Reply from ANNKE
Hi, thank you for the recommendation. We are very happy to hear that our team has consistently provided the quality support you expect. It is great to know you are satisfied with our service, and we are always here whenever you have more questions.
Wolfe Photo World
Service reply very quick and helpful, goods good looking
April 14, 2026
Unprompted review
Reply from ANNKE
Hi George, thank you for your review. We are glad to hear that you are happy with the appearance of our products and that our support team was able to provide quick and helpful service. Please let us know if you need anything else.
Highly recommended Company
A company is only as good as it acts when things are
going wrong.
After some problems with push messages in case of detected motions I contacted the Annke Support and
they were helpful until the problem was solved.
Outstanding service!
April 20, 2026
Unprompted review
Reply from ANNKE
Hi Markus, thank you for the high recommendation. We completely agree that support is most important when challenges arise. We are glad our team stayed with you until the push notification issue was fully resolved. Your feedback means a lot to us.
Advertisement
Have a great experience and very helpful
Have a great experience and very helpful
April 20, 2026
Unprompted review
Reply from ANNKE
Hi Spirea, thank you for your review. We are very happy to hear that you had a great experience and found our support helpful. Please feel free to reach out if you need anything else in the future.
Ana was a great help and very kind!
April 17, 2026
Unprompted review
Reply from ANNKE
Hi Andi, thank you for your review. Please feel free to contact us if you need anything else.
Satisfied me everytime I've had issues…
Satisfied me everytime I've had issues with ANNKE products
April 14, 2026
Unprompted review
Reply from ANNKE
Hi Keith, thank you for being a loyal customer. We are happy to hear that we have been able to resolve your issues and keep you satisfied with our products. We are always here if you need any further support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.