We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
Still some problem to understand how deal with complexity of camera setup, but I know the Annke staff will help me kindly as usual. Products are ok and in the past I got all the requested answer.
Company replied
I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Unbind and setup support
The time zone difference seemed like it would be an issue, but the Tech (Todd) was great. Clear instructions and the patience to work through the delays in the responses due to the time zones. Was able to get the previously owned device reset and onto my account!
May 25, 2026
Unprompted review
Reply from ANNKE
Hi Justin,thank you for sharing your experience! 😊 We’re glad Todd could provide clear guidance and patiently assist you despite the time zone differences. It’s great to hear your device was successfully reset and added to your account. Have a great day!
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Kyle in customer service was great
Kyle in customer service was great! He explained the process in recovering my password on my DVR system very well. The process was easy to follow and worked the first time around. With his help I was able to access my system again and work on the camera settings. Thank you for the help!
May 21, 2026
Unprompted review
Reply from ANNKE
Hi Mustang,thank you so much for your kind feedback! 😊 We’re glad to hear Kyle could clearly guide you through the password recovery process and help you regain access to your DVR system smoothly. Your appreciation means a lot to us—have a wonderful day!
I had a damage wire I contacted them…
I had a damage wire I contacted them directly and was told a replacement will be sent straight out to me the help and support from Annke is amazing great customer services highly recommend
May 20, 2026
Unprompted review
Reply from ANNKE
Hi Mark,thank you so much for your kind feedback! 😊 We’re glad our team could quickly assist with the damaged wire and arrange a replacement for you. Your recommendation truly means a lot to us—have a wonderful day!
I have two set CCTV systems from Annke…
I have two set CCTV systems from Annke and ithas been great using them. Not had any faults with the systems.
Annke support is great with technical advise. Thank you Megean. Your support was appreciated.
May 18, 2026
Unprompted review
Reply from ANNKE
Hi Kwabena ,thank you so much for your kind feedback! 😊 We’re delighted to hear both of your CCTV systems have been working reliably and that our support team could assist you with technical advice. We’ll be sure to pass your thanks on to Megean. Have a wonderful day!
I couldn't be happier with Annke…
I couldn't be happier with Annke support. They were concerned with the problem I had and made sure my camera was running correctly. They did a great job.
May 21, 2026
Unprompted review
Reply from ANNKE
Hi Jim, thank you so much for the great feedback! We are thrilled to hear that our support team did a fantastic job, showed true concern for your issue, and made sure your camera was running correctly. Knowing you are happy with our service means everything to us. Thank you for choosing ANNKE!
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Needed help with setup and password…
Needed help with setup and password reset. The annke customer service was easy to contact and quickly responded with help and a solution.
May 20, 2026
Unprompted review
Reply from ANNKE
Hi Randy, thank you so much for the feedback! We are glad to hear that our customer service was easy to reach and that they responded quickly to help you with your setup and password reset. Providing fast and reliable solutions is exactly what we aim for. Thank you for choosing ANNKE!
I'm really very impressed by the uncomplicated support.
I'm really very impressed by the willingness to help and the uncomplicated support. Thank you very much.
May 20, 2026
Unprompted review
Reply from ANNKE
Hi Mario, thank you so much for your kind words! We are thrilled to hear that you were impressed by our team's willingness to help and that you found our support uncomplicated. Making things easy and stress-free for you is exactly what we aim for. Thank you for choosing us, and please feel free to reach out anytime if you need anything else!
Tech was outstanding …
After trying to change the password on my system, I had to contact customer support and the process took just a few minutes to complete. Tech was/is very knowledgeable and her patience was outstanding. Need more like her.
May 19, 2026
Unprompted review
Reply from ANNKE
Hi Gerald, thank you so much for sharing your experience! We are thrilled to hear that our support team was able to help you reset your password in just a few minutes, and that the technician's outstanding patience and knowledge made the process so smooth. We will certainly pass your kind words along to her, and we truly appreciate your wonderful feedback!
Camera failure resolved…
As I worked through a camera failure issue with Annke support, they were concise with instructions for trouble shooting. Once trouble shooting was complete they quickly turned the issue over to customer support and the camera was replaced. It did take several days to work through things due to locations and time differences but I never felt like they were ignoring me. Representatives were all very polite.
April 23, 2026
Unprompted review
Reply from ANNKE
Hi Nancy, thank you so much for sharing your experience! Even with the time differences, we are so pleased you felt completely supported and cared for by our polite representatives throughout the process. Thank you for your patience and for choosing ANNKE!
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I always recommend Annke products for Great Quality
I always recommend Annke products for my clients due to its quality, cost and reliability. I have had a minor problem with support. However, that was resolved with tremendous professionalism. This latest experience has made me an even bigger fan of Annke.
May 19, 2026
Unprompted review
Reply from ANNKE
Hi Clifford, thank you so much for recommending ANNKE to your clients! Knowing that this experience made you an even bigger fan means the world to us, and we look forward to continuing to support you and your clients for a long time to come!
Solved my problem first class sevice
May 18, 2026
Unprompted review
Reply from ANNKE
Hi David, thank you so much for the feedback! Providing efficient and high-quality support is always our top priority. Please don't hesitate to reach out again if you ever need any further assistance!
I bought a 16 channel 8MP POE CCTV…
I bought a 16 channel 8MP POE CCTV system and had to take to the CCTV shop to install the hard drive and set up for me. We had issues with setting the software up (password didn't work)
Laura and the team where very patient & at my request then dealt directly with the CCTV shop to save time. I can't praise their service highly enough. We got there.
Yes, there is a big time difference, but the emails and links were very helpful and as promised we got calls UK time and the last call was directly to my CCTV shop (Mike) and we finally sorted it out.
Mike is a perfectionist and said when it was all up and running, it is by far the best system he has had in his shop to date. I have to agree, it is as good as the write up states. Blows my old system in to orbit.
I chose this particular system because it has buttons on the NVR meaning I don't have to mess with a phone or mouse. Good feature.
I would suggest to ANNKE they manufacture a NVR that has buttons for all cameras (my old system has this). It really helps to speedily select a camera when needed.
I've given 5 stars because of the exceptional customer service rarely seen these days and particularly Laura and the chap who was on the phone. This means I am a customer for life knowing the back up is always there.
I know sometimes things go wrong and I've seen other reviews, but this company has shown they genuinely care about the customer even after sales. That's the biggest issue for me and they deserve the 5 star review.
Now I have to find someone to mount the cameras, lol ..
Thank you ANNKE ...great system, great cameras and great customer service team. Glad I stuck it out now ..
May 19, 2026
Unprompted review
Reply from ANNKE
Hi Jane, thank you so much for this incredible review! We are thrilled that Laura and our team could work directly with your CCTV shop to get everything sorted out. It's a huge compliment that a perfectionist like Mike called this the best system he’s seen, and we're glad it completely blows your old system away! We also really appreciate your feedback about adding more physical channel buttons to the NVR and have shared this with our product team. Thank you for sticking it out with us and for your life-long support. Good luck with mounting the cameras, and we're always here if you need us!
I’ve had my cameras for around 6 years…
I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the support department were patient, helpful and got everything sorted quickly. Excellent customer service and a great experience dealing with the team. Thank you again for all your help!
May 12, 2026
Unprompted review
Reply from ANNKE
Hi Nicola, thank you so much for being a loyal customer over the past 6 years! Knowing that we've been able to give you a great experience over the years means a lot to our team. Thank you for your continued support and for taking the time to share your excellent feedback! We are always here whenever you need us.
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Support absolutely top notch!
Support absolutely top notch!
I purchased an ANNKE NVR recorder around 3 years ago, and it has performed exceedingly well for my needs ever since.
Recently, I added another camera, but it was not recording motion events correctly. I contacted the support team, and they were absolutely exceptional throughout the process — exceedingly helpful, very patient, and incredibly thorough in guiding me through the setup and troubleshooting.
It’s rare to receive customer service of this quality nowadays. Truly exceptional support. Well done, ANNKE!
May 17, 2026
Unprompted review
Reply from ANNKE
Hi Steve, thank you so much for the wonderful review and for being a loyal ANNKE customer over the past 3 years! We are thrilled to hear that your NVR has been performing so well for your needs. We are also incredibly proud that our support team was able to provide the patient, thorough guidance needed to get your new camera's motion recording working perfectly. Delivering exceptional service is always our goal, and your kind words mean the world to our team. Thank you for your support and high praise!
They are very professional and quickly…
They are very professional and quickly response.
May 12, 2026
Unprompted review
Reply from ANNKE
Hi Bruno, thank you for your review. Please don't hesitate to reach out if you need any further assistance in the future!
Easy support
The support was very helpful and the assistance and direction was so easy to follow. The instructions were in plain English and not to technical.
May 14, 2026
Unprompted review
Reply from ANNKE
Hi, thank you for your review. We are glad to hear that you found our support helpful and our instructions easy to follow! We appreciate your feedback and are always here if you need any further assistance!
Annke is easy to use and the customer…
Annke is easy to use and the customer care is stellar!
May 13, 2026
Unprompted review
Reply from ANNKE
Hi Alki, thank you for your review. We appreciate your feedback and are always here if you need any assistance in the future!
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Horrible experience with this place
Horrible experience with this place I can't believe it with all these positive reviews... And that's the only reason I even went to the site but its the most misleading place ever don't trust this place. I ordered a +300 camera system that called 2K Super HD 8 Channel 6 Cameras Wireless NVR Security System. Tell me why I received my product with 2 cameras and a hard drive by itself outside of what it showed in the advertisement that it was suppose to be 6 cameras and an NVR this is BS. I have been trying to reach out to them for days and now that I tried calling I get a machine saying to leave them a voicemail and they'll call me back SMH this is too sus now idk how the hell they got this many positive feedbacks I bet they generated it themselves,
May 12, 2026
Unprompted review
Reply from ANNKE
Hi, thank you for bringing this to our attention, and we are truly sorry for the frustration and confusion regarding your order. Receiving the wrong items is completely unacceptable, and we understand why you are upset about your installation being delayed. We would like to clarify that we do not generate fake reviews; we take all customer experiences seriously and want to make this right for you. While we did not find an active phone contact record matching this issue, our team is fully available to help you via email. Please reach out to our official support email (support@annke.com) with your order number and a photo of the items you received. We will prioritize your case immediately to verify the shipping mistake and get your correct 6-camera and NVR system sent out to you as quickly as possible. Thank you for your patience while we resolve this.
Good customer service
Good customer service to solve my issue to unlock my surveillance system so I can regain control: fast response and to the point.
May 11, 2026
Unprompted review
Reply from ANNKE
Hi, thank you for your review. We understand how important it is to have full access to your security setup, and we appreciate you taking the time to share your positive experience! Please let us know if you need anything else.
Positive experience
“The Echo/Technical Support team went above and beyond to resolve my issue with password. They turned a frustrating situation into a positive experience .They was very friendly and helpful”
Thank you again
Geoff
May 11, 2026
Unprompted review
Reply from ANNKE
Hi Geoff, thank you so much for your kind feedback! 😊 We’re delighted to hear that Echo and our technical support team could turn the situation into a positive experience for you. Your appreciation truly means a lot to us—have a wonderful day!
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