Answer4u Reviews 493

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service from a provider that genuinely cares about our customers. Their team are responsive, professional, and a extension of our own service. A special shout out to our Account Manager Dallas,... See more

Company replied

Rated 5 out of 5 stars

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... See more

Company replied

Rated 5 out of 5 stars

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... See more

Company replied

Company details

  1. Call Center
  2. Telephone Answering Service

About Answer4u

Written by the company

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Written by the company

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

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Rated 5 out of 5 stars

Adam and the team worked hard…

Adam and the team worked hard to get their script in line with what our customers needed. Always easy to get in touch with when it comes to account changes.

December 8, 2022
Unprompted review
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Reply from Answer4u

Hi Kieran, thank you for taking the time to review the service its always good to hear such positive feedback.

Rated 5 out of 5 stars

Professional and pro-active

I have worked with the marketing and management teams at Answer4U for around 7 years if not longer. I have always been impressed with their professionalism, attention to detail, as well as their pro-active can-do attitude. I look forward to continue working with them for many years.

May 25, 2022
Unprompted review
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Reply from Answer4u

Thank you for the review Paul.

Rated 5 out of 5 stars

Answer-4u offers the account I look…

Answer-4u offers the account I look after with cover all year round. On top of the usual OOH cover, we can always divert our lines last minute when we need it the most.

Adam, our account manager, is always happy to help and very supportive with any changes we need to make to our scripts and also any last-minute changes to our rota.

Overall we are happy with the services provided by Answer-4u and support offered by Adam and the wider team

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

We have been using Answer4u over the…

We have been using Answer4u over the last couple of years. We only need to use the service at certain points throughout the year when we are busiest. After having a call with Dallas we have come up with a plan that works best for both of us and it was very helpful. I have also spoken with a couple of other people over the phone and they have always been very helpful with whatever I have needed.

August 22, 2022
Unprompted review
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Reply from Answer4u

Thank you for reviewing the service.

Many thanks

Dallas

Rated 5 out of 5 stars

Answer4U have worked with us over a…

Answer4U have worked with us over a period of months to improve the service delivered and the experience our customers receive. I have found them to be open to new processes and suggestions and very easy to communicate with. Dallas in particular has embraced every change we have made and checks in regularly to ensure we are happy with the service being delivered

August 22, 2022
Unprompted review
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Reply from Answer4u

Thank you for taking the time to review the service, its always good to hear positive feedback from our clients.

Many thanks

William

Rated 5 out of 5 stars

Consistently high service levels

The team at Answers4U has consistently delivered a high level of service and I would happily recommend them to any of my business colleagues and associates.

August 1, 2022
Unprompted review
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Reply from Answer4u

Thank you for taking the time to review the service.

Rated 5 out of 5 stars

Great service

I have been in communication with William M. several times regarding some of your services we are using and I'm fascinated by how our request were proceeded and executed in no time. Keep up the great work and service you are providing.

July 25, 2022
Unprompted review
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Reply from Answer4u

Great to hear the service is working well for you, thank you for the 5 star review

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Very supportive and knowledgable and always provide the best fit solutions.

July 3, 2022
Unprompted review
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Reply from Answer4u

Thank Darren, its always great to receive positive feedback

Rated 5 out of 5 stars

Great business to deal with

Great business to deal with. Over the last 14 years we have been both supplier and customer. In our comprehensive experience we have found A4u to be transparent with its purpose developed business offerings. Professionally trained , customer focused management and staff have made doing business stress free and beneficial to our business. Whole heartedly recommend.

July 1, 2022
Unprompted review
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Reply from Answer4u

Thanks Mark its been a pleasure working with you over the years.

Rated 5 out of 5 stars

Answer 4u are the perfect company to…

Answer 4u are the perfect company to be an extension of your business. They are efficient polite, clear and comfortable, it boost your confidence that your clients will be looked after when you are not around to pick up the phone.

June 30, 2022
Unprompted review
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Reply from Answer4u

Thank you for reviewing the Service Jenny

Rated 5 out of 5 stars

Have been excellent for us and dealing…

Have been excellent for us and dealing with our customers and have done everything and changed their script straight away when they have been asked to do so

June 30, 2022
Unprompted review
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Reply from Answer4u

Many thanks for reviewing the service, its great hear positive feedback

Rated 5 out of 5 stars

Answer4u helped my business

Been with answer4u for numerous years and it's been a pleasure, regular emails showing the client who called details. Description off what they want and a number to call them back on. I was a sole trader and it projects a professional image. I'm sadly now having to finish due to a hereditary disability, I would have no problem recommending Answer4u. Many thanks for taking my calls over the years.

May 6, 2022
Unprompted review
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Reply from Answer4u

Thanks Colin, its great to hear positive feedback.

Rated 5 out of 5 stars

Dallas Dean is my contact and Key…

Dallas Dean is my contact and Key Account Manager at A4U. We have worked together on enhancing processes and the service provided. She is always willing to help and go the extra mile to provide a 5 start service. Thank you Dallas!

April 28, 2022
Unprompted review
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Reply from Answer4u

Thank you for taking the time to review the service

Rated 5 out of 5 stars

We have always had great service

We have always had great service and the staff are always very helpful

March 11, 2022
Unprompted review
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Reply from Answer4u

Thank you Emma, I'm so pleased the service is working well for you

Rated 5 out of 5 stars

Great service

Great service , simple to set up and to close down , all calls efficiently handled and emails sent with SMS back up.

March 4, 2022
Unprompted review
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Reply from Answer4u

Thanks Sean, its always nice to hear feedback like this from our clients

Rated 5 out of 5 stars

Great company that we have used for…

Great company that we have used for about 4 years. Communication and Service were 10/10 - only moving because our calls have decreased and we are forwarding to mobiles. I can highly reccommend

March 2, 2022
Unprompted review
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Reply from Answer4u

Thank you, its always good to receive a review from our long standing clients

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