Answer4u Reviews 493

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from a provider that genuinely cares about our customers. Their team are responsive, professional, and a extension of our own service. A special shout out to our Account Manager Dallas,... See more

Company replied

Rated 5 out of 5 stars

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... See more

Company replied

Rated 5 out of 5 stars

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... See more

Company replied

Company details

  1. Call Center
  2. Telephone Answering Service

About Answer4u

Written by the company

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Written by the company

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Fantastic customer support, always there to help when needed

October 14, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for the 5 star review.

Many thanks

Dallas

Rated 5 out of 5 stars

Great Customer Support

Adam and the team has always been very helpful and ensure that any issues raised with him, were dealt promptly and efficiently. I would definitely recommend Answer4u

October 13, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you Nika, I'm pleased you are happy with the service.

Many thanks

Adam

Rated 5 out of 5 stars

Excellent customer service

We are a new client, Answer 4 U were brought on board to assist with out of hours phone calls. They have worked really hard with us to ensure our script functions exactly how we need it to. Dallas is always available & David is a wiz with the reports. Big shout out to everyone as you are all extremely helpful thank you

September 23, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for the 5 star review Bev, I'm pleased the service is working well for you.

Many thanks

David

Rated 5 out of 5 stars

Very professional

Very professional, easy to get in contact with and responsive

September 22, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for the review Neil.

Many thanks

Dallas

Rated 5 out of 5 stars

Highly reliable 24/7 service

A highly reliable and professional phone answering service. Our account manager, Dallas, has helped us to develop a highly customised phone answering service that enables us to respond to our customers' needs 24/7. Highly recommend.

August 5, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you Phil, its great to hear such positive feedback from our clients.

Many thanks

Dallas

Rated 5 out of 5 stars

We have recently come back to Answer 4…

We have recently come back to Answer 4 u after several years of our own recruitment, to find out what we had all along was fine! Never the best business move fixing a problem that wasn't the problem. So pleased to be back with Answer 4 u and have noticed an instant business uplift.

August 4, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you David, I'm pleased you came back to us.

Many thanks

Dallas

Rated 5 out of 5 stars

Great service all round

Great service all round. Very flexible and accommodating.

July 27, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thanks Adam for taking the time to review our service.

Many thanks

William

Rated 5 out of 5 stars

We have been using Answer4u since…

We have been using Answer4u since December 2020 and really pleased with the service. Any feedback or changes to the script that we request are implemented immediately.

July 14, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank for for reviewing the service.

Many thanks

William

Rated 5 out of 5 stars

Dealt with Charlotte

Dealt with Charlotte.
Great company to deal with, very professional, wouldn't hesitate to recommend their services

June 16, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you so much for taking the time to review our service.

Many thanks

Charlotte

Rated 5 out of 5 stars

Great Service

Great, friendly, fast and efficient service.

June 15, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for the great review Stephen.

Many thanks

David

Rated 5 out of 5 stars

Professional Service from Answer4u

Answer4u provide us with great support, their staff are always helpful and provide us with a very professional service.

May 28, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our services.

Many thanks

David

Rated 5 out of 5 stars

Great service

Great service, very professional and always so helpful! Easy to contact. Would highly recommend.

May 25, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Hi Sarah,

It's great to hear how well the service is working for you.

Many thanks

Dallas

Rated 5 out of 5 stars

I have recently had the pleasure of…

I have recently had the pleasure of working with these guys in order to set up a project which involved them taking over an existing contract. They were helpful, knowledgeable and absolutely understood the client requirement. The call management by their agents was, as a result of the above, first class.
RR

May 19, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our services Robert.

Many thanks

Adam

Rated 5 out of 5 stars

Great service!!

Great service and always do their best to fulfill your needs! Would highly recommend Answers4u :)

April 20, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for the review Tia.

William

Rated 5 out of 5 stars

Customer focused

Customer focused, helpful and easy to work with.

April 12, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for the 5 star review Paul.

Many thanks

William

Rated 5 out of 5 stars

Fantastic support from Adam at A4U.

Fantastic support from Adam at A4U.
Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability to our client.
Again, great support & approach from Adam to help us realise our objectives on extremely short timelines

April 1, 2021
Unprompted review
Answer4u logo

Reply from Answer4u

I'm so pleased the service is working well for you Thom.

Many thanks

David

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look