Antalya Airport Reviews 

219
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall, describing a thoroughly frustrating journey from start to finish at the airport. Customers frequently complained about extremely long and slow queues, multiple exhausting security checks, and unprofessional or unhelpful staff members throughout the building. Travellers also noted that basic food items and drinks were drastically overpriced across all available terminal locations and restaurants. Though some reviewers were happy to find clean toilet facilities, occasional seating options, and polite staff members during their transit. A few visitors additionally mentioned receiving helpful assistance when requesting wheelchairs or navigating through the extremely busy departure areas.

What people talk about most

Staff

Consumers find staff to be negative, frequently describing workers as rude, unhelpful, and dismissive during... See more

Location

Reviewers mention ambiguous feedback about location regarding the airport layout and navigation. While some... See more

Service

People report negative experiences with service, highlighting widespread frustration regarding disorganized... See more

Price

Customers consistently note negative experiences with price, describing the cost of food, drinks, and basic... See more

Facilities

Users describe negative interactions with facilities, highlighting a severe lack of basic seating that leaves... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Security absurd. Recent exit after exhausting delay. 4th. Time Passport boarding pass near gate. Walked ten yards for procedure to be repeated! So long to get through that we were literally told to... See more

Company replied

Rated 1 out of 5 stars

Utterly awful place. Extremely hot, toilets are absolutely disgusting and not cleaned, food is extremely overpriced, 20 euros for a regular hamburger meal???? Pure greed. Nowhere to sit & check in and... See more

Company replied

Rated 1 out of 5 stars

The most over priced airport I've ever been in. 10 euros for a slice of pizza. If you can, eat up before arriving at the airport. No drinking fountains to refill bottles with - all about buying more w... See more

Company replied

Rated 1 out of 5 stars

Just awful. I will never fly into Antalya again. Dropped off early, lots of waiting for the Tui desk to open, totally disinterested staff apart from this one TUI rep who was trying to help people out... See more

Company replied


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1.5

Bad

TrustScore 1.5 out of 5

219 reviews

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1.5

All reviews

(219)

112 reviews in the last 12 months

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Rated 4 out of 5 stars

Honestly I panicked after reading all…

Honestly I panicked after reading all the previous reviews but honestly I found it functioned really well. Yes parts are expensive but we got through the check ins quickly.

June 11, 2025
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Reply from Antalya Airport

Thank you for your review! As Antalya Airport, we strive to provide you with the best service. We hope to see you again on your next visit!

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Rated 2 out of 5 stars

The longest bag drop off I have e er…

The longest bag drop off I have e er experience. There seems to be multiple bag drop offs with no one getting there bags. This is terrible.

June 7, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

Antalya airport is pure and utterly…

Antalya airport is pure and utterly chaos arrived there 2 odd hrs before our flight queues everywhere security well I forget how many we went thru people barging pushing past u we had enough time to go to the toilet then our gate was open they will be losing a fortune if they don't sort this no time to even look after duty free came last year wasn't as bad as this year putting us off coming back even though we love turkey the airports are letting it down

May 24, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

Worst Airport Experience – Treated Poorly and Left Stranded

I had one of the worst travel experiences at Antalya Airport. My flight was cancelled and I was forced to wait over 22 hours with no proper support or compensation. The airport staff were completely unhelpful—especially if they realized you spoke English or any other foreign language. It felt like they intentionally avoided helping non-locals.

On top of that, I was scammed at a restaurant inside the airport, which just added to the frustration. The staff’s attitude was rude and dismissive, and there was absolutely no guidance or communication from the airport during the delay.

I would strongly advise others to avoid this airport if possible, especially international travelers. It was not just unprofessional—it was inhumane

April 16, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

Terrible service all round

Had to queue up for baggage area for an hour and 45 minutes and then went through passport control while there was such a nasty woman sitting with a head scarf on checked my passport and threw it to the side when I asked her, have you finished? She shouted and said Yes! I was so shocked that their members of staff talked to passengers in this manner I would have complained but I was so frustrated after queueing for an hour and 45 minutes and for my understanding had to queue again when entering the boarding room plane ended up being delayed due to all the searches they do I would never want to return to Antalya airport again

May 24, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

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Rated 1 out of 5 stars

No airport trollies available or in sight.

We arrived and it was complete chaos. No trollies in sight and no access to trollies .
We travelled with two small children so it was very stressful trying to haul a pushchair and three large suitcases around plus some hand luggage . Not a family friendly airport at all. The pushchairs were found at the oversized luggage section which was crowded with men waiting for golfing kits…. I could barely get through the crowd and no priority was given to push chair . I was holding my baby in my arms for close to an hour trying to navigate the crowd and get to my pushchair .
I had the same experience on my return…. No trollies me and my partner were exhausted and stressed out after a wonderful holiday in Antalya.

May 3, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

I would give zero if possible

I would give zero if possible. Firstly airport absolutely must have some security staff who speak even pigeon English.We had an extremely distressing e perience there this week.My 6 year old grandson is type 1 diabetic and we carry lots of equipment for him.Security at Antalya literally ripped a rucksack of vital equipment off my son in laws shoulder because we refused (obviously) to put it through the scanner.We provided a doctors letter,they couldn't read it.They wanted to scan him,we refused and showed him his libre sensor on his arm and his insulin pump on his tummy.Again this was met with aggression and hostility.One of the men then put his face right up into my DAUGHTERS face,shouting at her.I have tried to complain to the airport but it's impossible.This was our 3rd visit to Turkey but we will never set foot in the country again. Update from them about my complaint.Everyone knows this airport just sends out a generic reply with a non existing email address for any further comments you have. What a disgrace they are.Absolutely no interest in their customers,only interested in taking their money.You won't be getting any more from my family I assure you !!!

May 13, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

This airport is terrible

This airport is terrible! The staff are incredibly rude.

The staff have millions of English speaking customers a year but they can not speak one bit of English? They only know how to rip you off with money?

Antalya it's self is beautiful but the airport let's the whole country down. So disappointed. If the staff do not want to do their job they should quit asap ! Instead of making those who have paid money to visit time miserable.

May 11, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

Never again

Big terminal, modern, clean. The positives end there.

Big queues because for some reason Easyjet customers must check in for a paper boarding pass. Reckon on queuing for 1 to 1.5 hours.

Rip off prices in shops/restaurants:

- Small bottle of water £2.25
- Small can of Coke £5
- Big Mac £12.70/Menu £17.50
- Small Beer £11
- Mars bar £5
- Panini £12
- Cheesecake £11

First time in Antalya, last time in Turkey. As a destination it's past its sell-by date. Tourists are there to be ripped-off.

May 10, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

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Rated 1 out of 5 stars

Slow travel processing and exorbitant prices

Slow travel processing and the most exorbitant prices for so called Duty Free and Restaurant prices that magically double or triple against the price shown in the waiters Tablet (note, no paper or card menu's to refer back to) when you go to pay.

If you do have to use the restaurant, take a photo of the prices shown on the Tablets menu when you order the food so that you can refer back to them when you come to pay but be prepared to argue the toss, they are very used to shafting customers and just having to deal with it, supervisors and managers are actually complicit.

You have been warned.

May 6, 2025
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Reply from Antalya Airport

We value your feedback and would appreciate hearing more about your experience. Your input will help us enhance the quality of our services. If you have any complaints or suggestions, please feel free to contact us via email at cms@antalya-airport.aero.

Rated 1 out of 5 stars

Worst airport on the planet & I have…

Worst airport on the planet & I have travelled a lot! Will attempt every trick to not let you board, so earning commission! Absolutely disgusting, puts me off visiting Turkey ever again. Once in, prices are horrendous!! I mean horrendous, as a family, we chose to stay hungry & purchased food on the plane. Shame on the management there for allowing this to continue!

May 3, 2025
Unprompted review
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Reply from Antalya Airport

Thank you for your feedback. We will take your suggestions into account to improve your experience. We look forward to welcoming you again.

Rated 1 out of 5 stars

Worst check in ever !

Check in took 1.5h while we were the 12family in one of two queues. Only two desks opened for a fully booked TUI flight to Gatwick. When the third desk opened they wouldn’t alternate seeing people from either of the two existing queues, but only one of them.
The unlucky ones (us)were left to wait for the snail pace of the last desk while people that came after us checked in faster. What seemed to slow everything was that at check in, they kept asking to see documents of proof of UK visa to anyone that wasn’t British, but weren’t prepared to deal with people who had electronic residence/ visa. Worst check in I have ever encountered. Also no free WiFi for any amount of time, and two sandwich and drinks cost £35.

April 21, 2025
Unprompted review
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Reply from Antalya Airport

Thank you for your feedback. We will take your suggestions into account to improve your experience. We look forward to welcoming you again.

Rated 1 out of 5 stars

Money grabbing Antalya airport

As everyone else has stated this is the worst airport ever and only out to squeeze as much money from you as possible. Extortionately over priced food and drinks, their currency is lira but duty free priced in euro, went to pay in euro and was told no we don’t accept that, lira is our currency! Why then price in euro, so they can then rip you off further with their preferential exchange rates. Whilst going through duty free the cashier whipped out an iPad and asked for my home address, I refused, she asked why I wouldn’t provide it and I told her it’s private, probably want to sell on your information. The free Wi-Fi is no longer available and is only available to those using CEP lounge. They removed all seating to encourage you to sit in cafes and spend money. Take your own food with you and don’t give them your custom, don’t encourage them. A note to Antalya Airport replying to negative reviews, all the information is in the reviews, read, digest, action instead of requesting reviewers give you more information, that doesn’t close out the issues nor make you look as if you are vaguely interested, just greedy!

April 7, 2025
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Reply from Antalya Airport

Thank you for your feedback. We will take your suggestions into account to improve your experience. We look forward to welcoming you again.

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Rated 5 out of 5 stars

Had an excellent service

Had an excellent service. Smoking area was clean and tidy. Staff where very helpful in assisting disabled people.

March 24, 2025
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Reply from Antalya Airport

Thank you for your review! As Antalya Airport, we strive to provide you with the best service. We hope to see you again on your next visit!

Rated 1 out of 5 stars

Crap Airport

really bad not enough seats, prices are very expensive £8 for a bar of chocolate & a small can. No toilet roll in the toilets, no charging ports for mobile phones. All the flights are always delayed & £12 for one slice of pizza. Never paid this much before at any other airport. The duty free perfumes £200 a bottle even for Turkish perfumes. Been a few times here, I forgot how bad it was

February 21, 2025
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Reply from Antalya Airport

If you would like to tell us more about your experience, please contact us. Your feedback will help us improve the quality of our service.

Rated 4 out of 5 stars

Antalya Airport ( AYT) is always under…

Antalya Airport ( AYT) is always under construction. Because of this reason be prepared to arrivel at least 2 hours before your international flights. But the good thing is you do not need to pay parking fee for 15 mins. In overall, it is better than Brussels BRU and many airports.

January 23, 2025
Unprompted review
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Reply from Antalya Airport

Thank you for your review! As Antalya Airport, we strive to provide you with the best service. We hope to see you again on your next visit!

Rated 1 out of 5 stars

I would give zero stars if I could!

I would give zero stars if I could!

I have been paying about 300tl (£5) for a popeyes in the center of antalya. However in the airport it is at least 4x the price at 880tl (£20) how is that acceptable!

Way too hot in December, would hate to be here in the summer!

December 16, 2024
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Reply from Antalya Airport

If you would like to tell us more about your experience, please contact us. Your feedback will help us improve the quality of our service.

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Rated 1 out of 5 stars

Triple security check

I had unpleasant experiences in their airport first it was very warm place, second their food was overprice starbucks cappuccino cost 6£ something overpriced! the most infuriating part was that security checks is done 3 times. 2 xray then a manual check before going to the boarding gate. Before entering the boarding gate the lady ask me to open my bag and taken out all the stuff from the inside ,my stuff went all over the place as a result I have to arrange my clothes again she could have check it gently. Good thing my underwear is in a kept bag. I can’t believe how ridiculous their system. The xray wasn’t enough to see what’s inside the bag?

December 11, 2024
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Reply from Antalya Airport

If you would like to tell us more about your experience, please contact us. Your feedback will help us improve the quality of our service.

Rated 1 out of 5 stars

Worst airport I’ve ever been to

Worst airport I’ve ever been to, it’s total chaos, no organisation whatsoever.
I’ve been to this airport twice this year June & October and both occasions just about made my flights due to massive queues for everything.on departure don’t expect to relax or eat as you can’t! Don’t even really expect to get a seat as there are none people are just sitting or lying everywhere on floors.
Also on arrival the baggage took over an hour to arrive we just had to stand & wait after a nearly five hour flight in October at 11pm at night it was a nightmare,

October 18, 2024
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Reply from Antalya Airport

If you would like to tell us more about your experience, please contact us. Your feedback will help us improve the quality of our service.

Rated 1 out of 5 stars

DONT BUY FOOD AT ANTALYA AIRPORT

Wow Turkey is a destination where you always get VFM value for money.
Until you arrive at ANTALYA AIRPORT
My advice don't buy sweets drinks, chocolates or food at this airport, its a total rip off, looked for a complaints form but you will never find one here as they seem not to want to acknowledge how much of a rip off this airport is. Take your own pack up with you fully load your on flight bag with what you will enjoy.
So prices as of 19 / 11 / 24
Can of soda, Sprite, tango, orange or coke €7
Chocolate, Mars, twix or kit kat standard size €4
BURGER KING
Whopper meal min price €15 larger meal is up to €24 standard size cost goes up if you want large fries and drink.
POPEYES
Chicken burger or Strips meal €15 min price rising to €20
This airport is a total rip off
WIFI - FREE However you need a code from the kiosk but when I asked they haven't got one
DONT GIVE THIS AIRPORT THE OPPORTUNITY TO RIP YOU OFF BE PREPARED AND DONT GIVE THEM YOUR MONEY !!
ALCOHOL AND TOBACCO ARE BETTER PRICED
This is only a 1 star review as it should be a -1
You shouldn't be getting a mortgage to buy a standard Burger King meal !!!
THIS AIRPORT REALLY NEEDS TO REVIEW ITS PRICING €42 FOR 2 MEALS IS BEYOND A DISGRACE

November 19, 2024
Unprompted review
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Reply from Antalya Airport

If you would like to tell us more about your experience, please contact us. Your feedback will help us improve the quality of our service.

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