ANWB Reviews 

On May 1, 2026, I was left stranded with my motorcycle. ANWB completely ignored my emergency roadside request and left me on the side of the road for hours because of a technical glitch from a card expiration in December 2025.

While ANWB claimed my profile was "blocked" from receiving emergency services, their system was perfectly capable of automatically taking money out of my bank account every single month. They pocketed my money for the April–May coverage window, but when I actually broke down, they refused to lift a finger.

When confronted in writing, customer support offered to compensate me, but the moment I demanded they also call off their harassing third-party debt collector, they spitefully withdrew the refund offer entirely. They take your money, refuse the service, send debt collectors after you for their own administrative errors, and then throw tantrums when called out. Do not trust them.

EDIT (in response of ANWBs EDIT 2): The fact that there is no reimbursement of the costs while actively charging the subscription amount constitutes not only a breach of your terms but also Dutch law. The case is with the authorities now.

Fast, claer and frendlijk

Professional

Good service

Top monteurs en snel

Sunday morning just Anwb will help you in this case , told us will come in 3 hours but coming in 58m , check and solve the problem with advice

Absolutely terrible and completely useless service. After waiting nearly 2 hours, they left me exactly the way they found me without solving anything. I had already arranged an appointment with a garage, and the only response I got was: “Yeah, arrange that with the garage.” No help, no support, no effort at all.

Yeah, just like I expected — your answer was every bit as useless as the company behind it. Somehow, you managed to waste both my time and bandwidth without saying anything remotely helpful

Great service! Especially if you stuck on a rainy highway in the middle of the night.

All was goed thanks a lot for ur services really appreciate it alot

It was a very good experience, I wrote them online without calling, they come through , he couldn’t salve the car prob but he brought my car to the garage, you the best..

Anwb a pure scam, doesn't let people to cancel their subscription.
Plus, i have no idea how my subscription blaw has been activated.
I have serious intentions to press charges against this company

I'm from Netherlands, and traveling in uk car and got tire punctured. Anwb denied straight away ro help, however I have international subscription.
This must be mentioned clearly that you will get helped only in Dutch registered car. I'll stop my subscription soon and looking for better option.

It was perfect service with speed, quality and service. I didn’t expect so high as Dutch standard but this experience surprised me in a very positive way. Thank you.

Super fast clear and helpful. Used many times, always helps when need

Replacement car company was disaster and waiting time was too long

The company provides the service that is promised in time. The technicians are professionals with friendly attitude towards customers. The only setback is I have to translate all the pages to English as the information and forms are only Dutch language.

I contracted a one-time travel insurance with ANWB. During my trip, I was unlucky to have missed connection flights due to delays, on two occasions. When I returned, a) I could not file a normal damage claim via the website because once your insurance is over, you no longer have access. So I had to do it via email. b) The person forgot to forward my email to the correct department, so it took even longer. c) Getting replies from someone took weeks in between each reply of mine. d) All of this bothersome operation (providing all details, explanations, invoices, receipts, proofs of delays), to be told they did not cover ANYTHING. Extra costs incurred by the missed connections flights: not covered. Lost reservations due to the same issue: not covered.

I wonder why I spent 70 euros on a "travel insurance" for a 3-week trip, to be told nothing was covered. It seems regular clients having year-long polices are treated better in there, since my partner (who has such a police) was reimbursed immediately, no questions asked, when the conditions on our police read the same.

It's absolutely disgusting. Scammers, that's all you are.

[UPDATE] I was contacted for my case to be re-evaluated, as they state below in their reply to my review, but nothing happened after this!!!! It seems it is just to pretend they solve such issues to discredit my review but no, if anything it is just making things worse!!