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AO Mobile  Reviews 1

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TrustScore 3.5 out of 5

3.3

Beauty & Well-being
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Company details

  1. Beauty & Well-being

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AO Mobile

Written by the company

What we do
Find yourself the best deal on a new mobile phone or airtime plan here at ao-mobile.com. With a great choice of brands, networks, buying options and other wonderful extras thrown-in, you are sure to find yourself a fantastic deal that’s right for you.
Our Values
Giving our customers a great experience is at our very core. We’re part of AO.com – the only electrical retailer with over 100,000 Excellent reviews on Trustpilot. That’s a lot of happy customers, if we do say so ourselves

Contact info

3.3

Average

TrustScore 3.5 out of 5

1 review

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Rated 2 out of 5 stars

Price was good, customer service, comms and systems terrible

Price is competitive, but communication and service are terrible. My order for new iPhone hit a problem when they couldn't link accounts to the carrier. I provided further information as requested, but received no further feedback, confirmation or communications

Then email received at 18:05 on the day they were supposed to ship saying they didn't have any of the stock that their website stated (and that I'd placed an in-stock order for) and phone wouldn't be delivered until the end of the week.

No apology, no offer to help further. This is not the level of service I've come to expect and is poor vs the many excellent suppliers out there.

Hopefully this improves

May 28, 2025
Unprompted review

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