A straight forward system. Good parking for us as we had heavy baggage and needed a city centre location. However.... giving an exact time of arrival meant we had to go slow to reach the destination... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
While I don't agree with being charged to collect or drop off at airports, when there is a discrepancy, the people handling the problems are very good. I had Ellie deal with my issue this morning, and... See more
Company replied
I have not used this service before so I contacted their customer care service. I was helped by Leah who could not have done enough for me. I'm not very tech savy, but she dealt with all my rookie qu... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
APCOA Priority Parking - Drop and Go at Luton Airport
Relating to APCOA at Luton Airport, I was not a regular visitor and un-familiar with layout and various entry/exit points/drop off at Luton Airport.
I have now had three (3) issues with parking, ALL OF WHICH WERE MY OWN FAULT, by entering wrong barrier, wrong carpark etc.
Customer Services are VERY helpful and FAIR with mistakes made by drivers of vehicles using the Car Parking facilities.
E-Mailing issues are given a prompt and fair response if circumstances are explained to them.
Samantha B has dealt with my most recent problem and promptly resolved issue with a refund issued straight away.
Un-like many parking companies, I have found their Customer Services to be excellent.
This results in me being a returning customer for APCOA parking at Luton Airport.
Many thanks for your kind attention to problems/overcharging/refunds.
James
Essex
July 27, 2026
Unprompted review
Reply from APCOA UK
Thank you, James, for taking the time to share such detailed and positive feedback. We’re delighted to hear that, despite the understandable confusion with the airport layout, you’ve found our Customer Services team to be helpful, fair and responsive when resolving your queries.
It’s especially pleasing to hear that Samantha B was able to resolve your most recent issue promptly and arrange your refund straight away. We’ll be sure to pass your kind comments on to Samantha and the wider team.
We truly appreciate your continued custom and are delighted that your experiences with our customer service have encouraged you to return to APCOA at Luton Airport. Thank you again for your kind words
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I don’t usually get impressed by call…
I don’t usually get impressed by call centre staff and I have had dealings with many
I phoned yours yesterday and got fobbed off
But today I spoke with Riley M who listened to my problem which is conveluted understood took the time to check everything then found that I did have account unfortunately airdat did not update with my car details but I am now on road to sorting
She is a credit to whoever trained her and to your compan
August 6, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share such thoughtful feedback. We’re sorry to hear that your initial experience was disappointing, but we’re delighted that Riley M was able to turn things around for you.
It’s wonderful to hear that Riley took the time to listen, fully understand the complexity of your situation and investigate the details to find a solution. We’ll be sure to pass your kind words on to Riley and recognise her for the excellent service she provided.
We’re pleased that you’re now on the road to getting everything resolved, and we truly appreciate your recognition of Riley’s professionalism and dedication.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Passed through EMA short stay drop off…
Passed through EMA short stay drop off car park. Forgot to pay - which I know is my fault... but £100 down to £60 is daylight robbery. It should be £20 tops. But then I guess that's how their directors roll...
THIEVES!
July 29, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Nice experience with parking
Nice experience with parking. The space could be a bit bigger as it was tight getting in/out of car with stuff to carry.
July 31, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I accidentally used the Heathrow…
I accidentally used the Heathrow drop-off zone because the short stay car park was closed. Although the website says you can pay within seven days, I couldn't find any way to backdate the payment online. I submitted a message explaining what had happened, but instead of responding to my query, I received a parking charge notice.
I then contacted customer services via the website's live chat, and the adviser was excellent. They understood the situation immediately and resolved it quickly and professionally.
Overall, I'd give the customer service adviser 10/10, but the company's overall handling of the issue only 5/10. This could have been avoided if my original message had been dealt with properly instead of automatically issuing a parking charge.
July 22, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that our customer service adviser was able to understand the situation, resolve the issue quickly and provide the level of support you expected. We’ll be sure to pass on your 10/10 feedback to the adviser.
That said, we’re sorry that your initial experience was frustrating and that your original message was not handled in the way you expected before the parking charge notice was issued. We appreciate your comments regarding the payment process and the difficulty you experienced trying to make a backdated payment online.
Your feedback is valuable, and we’ll ensure your comments are shared with the relevant teams as we continue to review and improve our processes. Thank you again for highlighting both what went well and where we could do better.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to book online and saves time and…
Easy to book online and saves time and money - will definitely be using this service again!
August 5, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
After my son had made the mistake of…
After my son had made the mistake of entering the car park at Manchester Airport twice in 5 minutes (owing to miscommunication with his sister!) he was charged twice. Upon questioning the charges, we were reimbursed fairly quickly for one of them. I am personally very happy with the response and grateful for the help I received.
July 25, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We’re pleased to hear that we were able to review the duplicate charges and arrange a refund promptly.
We’re glad that you were happy with the response and the assistance you received. We really appreciate your kind feedback and are pleased we could help resolve the issue.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Samantha B was very helpful
Samantha B was very helpful, professional and understanding but above all, listened and was patient.
She went over and above and without her guidance I would never have located a transaction to obtain a refund. Thank you.
August 5, 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback. We’re delighted to hear that Samantha B was so helpful, professional and understanding, and that she took the time to listen and patiently guide you through the process.
It’s particularly pleasing to know that Samantha went above and beyond to help you locate the transaction and obtain your refund. We’ll be sure to pass your kind words on to her. Thank you again for taking the time to recognise her excellent service!
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Paid £20 for pre book but didn't work…
Paid £20 for pre book but didn't work when got there so had to pay another 12.50 to get out will not refund me
August 5, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have checked the system and I can see you are in contact with us and someone from the team is assisting you with this .
Regards
APCOA UK
Car park entry and exit easy with the…
Car park entry and exit easy with the ANPR system
August 5, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Terribly disappointed
Terribly disappointed. I have lived in my residence for 12 years. Have a valid and paid for permit. I changed car in April and changed it on their App. It wasn’t good enough for these VULTURES!!!!!!! They clamped my car despite me paying regular fees and changing my car details in their website. AVOID!!!!!! Absolute THIEVES
August 5, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have passed this onto the relevant team to assist you.
Kind Regards
APCOA
Amazing customer service from Shaunnah
Amazing customer service from Shaunnah. She resolved my query quickly and promptly.
August 4, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Excellent and efficient
Excellent and efficient! Booked airport parking with these guys a few times now and is the only go-to now when flying out from Leeds. Had a general query prior to booking my next trip, raised a ticket to ask online and got a super speedy response from Terri who sorted me out straight away enabling me to book the next round of parking. Thanks again, Terri!
August 5, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
accidental term 5 drop off drove through…
I accidentally drove through the terminal 5 drop-off today when I wasn’t meant to. I did not stop at the drop-off.
I requested a chat agent on the Heathrow website to cancel the drop off charge.
They were very helpful and confirmed the charge would be cancelled.
August 5, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I missed the payment deadline and…
I missed the payment deadline and emailed to see how I could pay but received a fine in the post before they replied , customer support were very helpful and realised I had paid the full fine amount and actually refunded me as they could see I had emailed, very helpful staff thank you.
August 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
A straight forward system
A straight forward system. Good parking for us as we had heavy baggage and needed a city centre location.
However.... giving an exact time of arrival meant we had to go slow to reach the destination. We had to estimate the long distance journey and add in any hold ups.
This is the first time using this system of booking a space so hopefully any future parking we won't have to hang around service stations in order to arrive 'on time'
August 4, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
So easy to register online
So easy to register online, access entry upon arrival, close to venues.
August 4, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Rebooked evening rate I arrived 1 hour…
Rebooked evening rate I arrived 1 hour early and had to pay another 25 pounds
CYZ2520 lanyon place Belfast
August 4, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have passed this onto the relevant team to assist you.
Kind Regards
APCOA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.