A straight forward system. Good parking for us as we had heavy baggage and needed a city centre location. However.... giving an exact time of arrival meant we had to go slow to reach the destination... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
While I don't agree with being charged to collect or drop off at airports, when there is a discrepancy, the people handling the problems are very good. I had Ellie deal with my issue this morning, and... See more
Company replied
I have not used this service before so I contacted their customer care service. I was helped by Leah who could not have done enough for me. I'm not very tech savy, but she dealt with all my rookie qu... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent online service
Excellent online service, easy to use and no issues getting in or out. Very happy with the service, will certainly recommend APCOA
August 7, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I paid for my elderly father to park…
I paid for my elderly father to park his car at the hospital and I pre-booked it online and he came out and found a big ticket on his car so now I have to take time out of my day to write a email to sort the ticket out awful experience
August 7, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you feel the PC was issued incorrectly or unfairly, please ensure you follow the instructions on the PC in regards to an Appeal. Once this is done the appeals team will be in contact. I am sorry for any inconvenience caused.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I had an issue regarding a parking…
I had an issue regarding a parking charge, but the customer service team was extremely helpful and responsive. A big thank you to Joanne for handling my query efficiently and processing my £60 refund without any hassle. Excellent service and great communication throughout!
June 19, 2026
Unprompted review
Reply from APCOA UK
Thank you so much for your wonderful feedback! We’re delighted to hear that our customer service team was able to assist you promptly and efficiently. We’ll be sure to pass your kind words on to Joanne, who will be pleased to know her support made a difference.
We’re especially glad we could resolve the parking charge issue and process your refund smoothly.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Good customer service response
It was easy to book for the long stay car at Luton. I decided after booking that I wanted to make the entry time a bit earlier so sent an email. It took a few days to get a reply as I understand the system was being changed over. However, I did receive an informative reply from Samantha explaining the two hour grace period which put my mind at rest.
August 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We’re pleased to hear that booking your long-stay parking at Luton was straightforward and that Samantha was able to provide a clear and helpful response to your query. We understand that waiting for a reply can be frustrating, particularly during a system changeover, so we’re glad the explanation of the two-hour grace period put your mind at ease.
We’ll be sure to pass your lovely comments on to Samantha.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Utterly awful
Utterly awful. Website does not remember you have registered. App does not work any more. How the hell do you find one day parking on the website!? A tedious waste of time.
August 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Thanks to Kat
Thanks to Kat for sorting out my issue with a parking ticket. Very good service.
August 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We’re delighted to hear that Kat was able to resolve your parking ticket issue and provide such good service. We’ll be sure to pass your lovely comments on to her. Thank you for taking the time to share your experience!
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Was parked in Belfast the lift was so…
Was parked in Belfast the lift was so confusing to use .why not have the name of the floors on the lift buttons apart from that good service
August 6, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Anne was Brillant to speak to very…
Anne was Brillant to speak to very polite makes a real difference
August 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for your lovely feedback! We’re delighted to hear that Anne was so polite and helpful during your conversation. We completely agree that friendly and courteous service can make a real difference. We’ll be sure to pass your kind words on to Anne!
Kind Regards
Customer Service Team
APCOA UK
Excellent customer service from APCOA
Excellent customer service from APCOA. Slightly slow to get back to you using e mail with regard the initial contact but once the link is made I cannot fault their speed and their courtesy in processing your query. Really excellent.
August 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for your fantastic feedback! We’re delighted to hear that, once your query reached our team, you found the service to be fast, courteous and efficient.
We also appreciate your comments regarding the initial email response time. We understand how important it is to receive a timely response and will take your feedback on board as we continue to improve our service.
Thank you again for your kind words and for recognising the efforts of our customer service team.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
While I don't agree with being charged…
While I don't agree with being charged to collect or drop off at airports, when there is a discrepancy, the people handling the problems are very good. I had Ellie deal with my issue this morning, and she was not only professional but also understanding and extremely polite. When you finally get through to a human (which takes far too long), they are excellent.
August 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your honest feedback. We’re pleased to hear that Ellie was professional, understanding and polite when dealing with your issue. We’ll be sure to pass your kind comments on to her.
We also appreciate your feedback regarding the airport charges and the time it can take to reach a member of our team. We understand how frustrating this can be and value your comments as we continue to look for ways to improve the customer experience.
Thank you again for recognising the efforts of our customer service team.
Kind Regards
Customer Service Team
APCOA UK
I got caught in a circle with the AI…
I got caught in a circle with the AI bot but when I asked for a supervisor I was able to resolve my problem
The AI bot needs to be able to deal with all situations
August 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Pick-up at Luton Airport
Pick-up at Luton Airport. I use this facility fairly often but on this occasion a friend collected me. We both ended up paying the £7 fee due to a misunderstanding. I contacted the office by email explaining our error and the refund was made promptly. Very satisfied!
July 28, 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We’re pleased to hear that we were able to resolve the misunderstanding quickly and process your refund promptly.
It’s great to know that you regularly use our Luton Airport facility and that, despite the initial confusion, you were very satisfied with how your query was handled. We really appreciate your continued custom and your positive comments!
Kind Regards
Customer Service Team
APCOA UK
I am still waiting for a response for…
I am still waiting for a response for the following feedback.
I parked my vehicle at the train station. Unfortunately, as I was rushing to catch my train, I inadvertently forgot to purchase parking for the day.
When I returned to collect my vehicle at approximately 10:00 pm, I realised my mistake and immediately attempted to pay the outstanding parking charge. I made every reasonable effort to do so:
● I telephoned APCOA’s customer service line several times but was unable to reach anyone.
● I attempted to pay using the APCOA app. However, there was no option to pay retrospectively for the parking already incurred. Instead, the app only allowed me to begin a new parking session for that evening, which I did.
● As I was unable to resolve the issue through either of these channels, I sent an email to APCOA that same evening explaining the situation and requesting assistance so that I could pay the parking fee.
Despite my prompt attempt to resolve matters, I did not receive a response until some ten days later. By then, your reply offered no practical assistance and simply failed to address the issue I had raised when payment could still have been facilitated.
I have now received a Parking Charge Notice. Although I fundamentally disagree with the circumstances in which it has been issued, I have paid the charge because I have little confidence that any appeal would be considered fairly. Paying the charge should not be interpreted as acceptance that the notice was justified.
My complaint is not that I forgot to pay initially—I accept responsibility for that mistake. Rather, my complaint is that I made genuine and immediate attempts to rectify the oversight before any enforcement action had been taken, yet APCOA provided no meaningful mechanism for doing so. The inability to make retrospective payment through the app, the lack of telephone support, and the significant delay in responding to my email effectively deprived me of any opportunity to correct an honest mistake.
It is difficult to reconcile these practices with a customer-focused approach. A system that offers no practical means for motorists acting in good faith to pay the parking they owe appears designed to maximise the issuance of Parking Charge Notices rather than facilitate compliance - an unfair business practice.
I would therefore ask APCOA to review both the handling of my case and its wider processes to ensure that motorists who promptly seek to rectify an oversight are given a genuine opportunity to do so before being subjected to enforcement action.
*update*
To clarify, APCOA did reply to confirm that I have settled the fine, but did not address any of the above points that I have raised.
June 30, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you via Trust Pilot.
Please respond, this will allow me to reach out to the correct department.
I will wait for your response.
Regards
APCOA UK
*Update*
I have checked the system and can see that the team have replied to your emails and no reply from yourself has come through since our reply in July.
I have transferred this review to the relevant department.
Easy entry and exit to the car park
Easy entry and exit to the car park. Seems reasonably safe and clean. Good price when pre-booked.
August 6, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Just wanted to say had a great response…
Just wanted to say had a great response from Leah Herkes about car parking in naas area great info many thanks .Alan
August 6, 2026
Unprompted review
Reply from APCOA UK
Thank you for your lovely feedback! We’re delighted to hear that you had a positive experience with our customer service team and that everything was handled smoothly. We really appreciate your kind words and your support, and we’ll continue working hard to provide excellent service.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to book
Easy to book, much cheaper than buying when you get there and easy to park with NPR. 5*****
August 6, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Thank you Ellie for sorting my paid…
Thank you Ellie for sorting my paid parking fine so quickly
August 6, 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We’re delighted to hear that Ellie was able to resolve your parking fine quickly and efficiently. We’ll be sure to pass your thanks on to her. We really appreciate you taking the time to share your experience!
Kind Regards
Customer Service Team
APCOA UK
APCOA Priority Parking - Drop and Go at Luton Airport
Relating to APCOA at Luton Airport, I was not a regular visitor and un-familiar with layout and various entry/exit points/drop off at Luton Airport.
I have now had three (3) issues with parking, ALL OF WHICH WERE MY OWN FAULT, by entering wrong barrier, wrong carpark etc.
Customer Services are VERY helpful and FAIR with mistakes made by drivers of vehicles using the Car Parking facilities.
E-Mailing issues are given a prompt and fair response if circumstances are explained to them.
Samantha B has dealt with my most recent problem and promptly resolved issue with a refund issued straight away.
Un-like many parking companies, I have found their Customer Services to be excellent.
This results in me being a returning customer for APCOA parking at Luton Airport.
Many thanks for your kind attention to problems/overcharging/refunds.
James
Essex
July 27, 2026
Unprompted review
Reply from APCOA UK
Thank you, James, for taking the time to share such detailed and positive feedback. We’re delighted to hear that, despite the understandable confusion with the airport layout, you’ve found our Customer Services team to be helpful, fair and responsive when resolving your queries.
It’s especially pleasing to hear that Samantha B was able to resolve your most recent issue promptly and arrange your refund straight away. We’ll be sure to pass your kind comments on to Samantha and the wider team.
We truly appreciate your continued custom and are delighted that your experiences with our customer service have encouraged you to return to APCOA at Luton Airport. Thank you again for your kind words
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I don’t usually get impressed by call…
I don’t usually get impressed by call centre staff and I have had dealings with many
I phoned yours yesterday and got fobbed off
But today I spoke with Riley M who listened to my problem which is conveluted understood took the time to check everything then found that I did have account unfortunately airdat did not update with my car details but I am now on road to sorting
She is a credit to whoever trained her and to your compan
August 6, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share such thoughtful feedback. We’re sorry to hear that your initial experience was disappointing, but we’re delighted that Riley M was able to turn things around for you.
It’s wonderful to hear that Riley took the time to listen, fully understand the complexity of your situation and investigate the details to find a solution. We’ll be sure to pass your kind words on to Riley and recognise her for the excellent service she provided.
We’re pleased that you’re now on the road to getting everything resolved, and we truly appreciate your recognition of Riley’s professionalism and dedication.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
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