Apex Gaming PCs Reviews 

556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through the custom build and setup process. People also love how reliably the powerful computers run, noting that the systems arrive nicely packaged and make unboxing an absolute breeze. Some people were dissatisfied with noticeable order delays, prolonged waiting times, and frustrating communication regarding various shipping status updates. A few consumers also mentioned receiving damaged components or experiencing unexpected technical hiccups that required extensive troubleshooting right after unboxing.

What people talk about most

Product

People report positive experiences with the product, highlighting that PCs arrive well-packaged, look great,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the speed, knowledge, and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting a seamless and personalized journey... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting both helpful communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. #9 of 12 best companies in Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

556 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(556)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome pc and customer service

They did a great job all around. Had a couple hiccups through out the build but brandon was great. Only thing id recommend is they get alittle better with communicating the build status if a problem arises. Other than that great. Pc is great runs amazing no issues as well.

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Follow up upgrade suggestions

System engineer Brandon Walker called and really went into detail about what each component does and why a single upgrade has to be supported by the surrounding structure. He broke things down well and is Extremely professional and knowledgeable, and this reflects well on his position and AGPcs

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service exceeded expectations again!

While waiting on my PC to arrive I have been trying to maximize my setup, which included a monitor that could perform the best within my price range. I called the customer support for help. Tim helped me (for the second time on a different topic, he's the CSM, and is awesome) make a decision that would support my new system the best while I was looking and relaying specs to him while in the store. That is the definition of "above and beyond" customer service.

Also, I want to give credit to Brant?!? Maybe? You were very helpful in the time I spoke with you, and I cannot find the paper where I wrote your name down on. Sorry bro.

Also, credit to John. I called about new dimensions to my case and he was more than helpful.

I think that is all. However, this isn't a bad problem to have. Apex has better customer service.

May 2, 2026
Unprompted review
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Rated 5 out of 5 stars

They called me to make sure I got…

They called me to make sure I got exactly what I wanted. I'm very new to PCs and haven't had one before and so I had a lot of questions. I spoke with Brandon Walker on the phone and he happily answered any questions I had which helped me a lot. He made sure I knew what I was getting and how each thing works. I am very satisfied with the call.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

The PC build was excellent

The PC build was excellent, and the customer service was outstanding. Overall, this is a top-tier company to work with. The delivery was also great—safe and on time.

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

I love my pc

Shipping took a minute due to some product needed to be ordered. One meh thing ill mention about the shipping is that if you buy more than a pc tower be prepared to have two shipments.
I had some hiccups with my purchase/pc, but most of them were resolved with haste. They even helped with things that were simple issues and was not "on" apex to fix. I had little knowledge about pc's when I first got my pc and apex customer service was VERY helpful. I am over all very happy with my pc and the service apex had provided <3

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very Pleased!

This is my first gaming PC, and I have been very pleased!

I would like to give a shout-out to the customer service department because they were super helpful! Shortly after my PC arrived I thought there was an issue. Whenever I emailed tech support, they always responded within 24 hours. Then, when I had to call, Tim stayed on the phone with me for over an hour. He even said he was missing a meeting so that he could find the issue for me. In the end, it was a Windows issue and there was nothing at all wrong with my PC. But, I never would have been able to figure it out without his help.

I'm happy to recommend Apex to anyone looking for a new gaming PC!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Good group of people who actually care…

Good group of people who actually care about the product they are putting out, Brandon was awesome talking to, he cares about the customer and wants to make sure they are getting the best from the company that they can. I would definitely get another pc from these guys again in the future.

April 20, 2026
Unprompted review
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Rated 4 out of 5 stars

Experience was alright

Experience was alright. It would be mich better if wasn't force to have a phone call about pc but could do over email. Unboxing video wasn't that helpful. Also no instructions with it to do lights or list of locations to do driver updates when the pc bsod several times. If I could of done it over, would of built my own but I am liking the computer. Date of experience is since I have gotten it.

February 26, 2026
Unprompted review
Rated 4 out of 5 stars

The pc is amazing, however...

The pc is amazing, however, for seemingly no reason at all, every few hours the pc restarts itself and I have yet to find a solution, however, besides that, the pc is wonderful and works very well and is able to run stable, however that 1 issue is what is stopping me from giving 5 stars

April 8, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello James, thank you for bringing this to our attention. We definitely want to get those restarts sorted out for you. In case you were unaware, your order comes with lifetime tech support. I'm going to reach out to you via email now, and we look forward to getting this fixed up.

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Rated 5 out of 5 stars

My new computer is beautiful

My new computer is beautiful, silent and powerful. I could not be more pleased. They followed up with a personal phone call after a couple of weeks to make sure I was happy, and answered a couple of questions with very helpful answers.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Worst pc I have ever got pc runs so…

Worst pc I have ever got pc runs so slow I can’t play my games without having issue with downloading it not running good fps and I can’t even play a simple game like valorant what a joke.

April 6, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Enzo, thank you for bringing this to our attention. We're very sorry to hear you are experiencing performance issues. In case you were not aware, your PC comes with lifetime tech support, and based on your description, this will very likely be an easy fix. We are unable to locate an order under the name you've used here, so please do reach out to us at Support@ApexGamingPCs.com and we'll 100% get this fixed up.

Rated 5 out of 5 stars

Personalized and thoughtful

It was very personalized- they asked what programs we’d be running and what we exactly we needed. Never made us feel dumb for not understanding something. Explained everything very well.

February 5, 2026
Unprompted review

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