Apex Gaming PCs Reviews 

558
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through the custom build and setup process. People also love how reliably the powerful computers run, noting that the systems arrive nicely packaged and make unboxing an absolute breeze. Some people were dissatisfied with noticeable order delays, prolonged waiting times, and frustrating communication regarding various shipping status updates. A few consumers also mentioned receiving damaged components or experiencing unexpected technical hiccups that required extensive troubleshooting right after unboxing.

What people talk about most

Product

People report positive experiences with the product, highlighting that PCs arrive well-packaged, look great,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the speed, knowledge, and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting a seamless and personalized journey... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting both helpful communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. #9 of 12 best companies in Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

558 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(558)

260 reviews in the last 12 months

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Rated 4 out of 5 stars

This thing rocks!

The computer took some time to come in but it was well worth the wait. Well put together, runs every game I could ever want to play and works well with heavy design software.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

My pc came looking good

My pc came looking good. A smaller form factor so it fits great on my TV stand. Quality build wiring is perfect no complaints at all. I would highly recommend there PCs.

January 24, 2026
Unprompted review
Rated 4 out of 5 stars

The pc is pretty good it took a little…

The pc is pretty good it took a little bit to get the pc build shipping is a whole different story the window lickers down at ups just cant seem to grasp there job or something but apex pc is pretty good they do payments and all that good stuff the tech support Robert and tim thoses two need a raise and blowy when them two walk threw the door

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

It's a great router and monitor. Thank you

The whole set up and such is great, it went genuinely great and the performance of it is very nice. Besides the looks and more of the function: it handles very well and it's something I can go by from day to day. It's very nice, thank you and stay safe!

February 26, 2026
Unprompted review
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Rated 4 out of 5 stars

Solid service

Whilst it took longer to receive my PC due to the company having to order parts, the end product is ACE!
I was kept informed of progress throughout the waiting period. Apart from the delay, the shopping experience and customer service were sterling. I would happily order from Apex again!

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing build

Amazing build. Came well packed and I only had to tighten a few things and pull off the protective strips on the inside of the glass. I ordered ddr5 5200, but they installed 5600. If that was a mistake, nenerneena. Set records on 3Dmark benchmark. I do wish I went hard and got a 5080 build, but this works just fine after I tuned the GPU to match the refresh rate of my monitor. I have not overlooked it, but when I can, I won't. I'll just upgrade sending it back to them. Work smarter, not harder.

January 16, 2026
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Rated 4 out of 5 stars

Apex gave me exactly what I was looking for

I had great communication with Apex. I did not always get the answer I wanted, but Apex was always staying in connect and responding to me. The technician I spoke with when deciding what I needed was very knowledgeable and even made suggestions I had not thought of to make this order exactly what I wanted. I am very happy with my gaming PC. I would recommend Apex to others as I’m sure they will refine their practices and make the experience even better.

November 1, 2025
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Rated 1 out of 5 stars

Ordered a PC

Ordered a PC. They needed verification of a merchant ID with my bank account. Didn't feel comfortable giving that to them. Their automatic messages spammed me saying they can NOT proceed with order, then another message saying they are almost done building. I asked for a full refund if they can't do it without the merchant ID. A week later, they said they'd refund. Another week later, they said they're going to charge me 20% off the full order for restocking. There was no negotiating because they were holding my $2,000 I needed to shop elsewhere. They have no customer service to call at your convenience. But, they will call you whenever you are unavailable. I'm sure they are great and I'm stubborn. However, I ended up ordering with NZXT and they were effortless, which is what I was looking for.

November 25, 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to share your experience. We’re sorry that this order did not work out as smoothly as either of us would have liked.

We'd like to clarify a few important points: all of your messages, both via live chat and email, were responded to promptly by our team. The verification we requested was not personal information; the merchant ID is something we already had on file and simply needed to confirm because the billing information you provided did not match what was registered with the payment method. This is a standard fraud-prevention step required to protect both the customer and our business.

When you requested a cancellation, we processed a full refund of the order. No restocking fee was charged. The only portion that could not be returned was the sales tax already remitted to the state, as state taxes are legally non-refundable once paid.

We understand that our communication during the verification process felt confusing, particularly with automated status messages overlapping manual updates, and we appreciate that feedback, it’s something we continually work to improve. Our team does make outbound calls when needed, I personally attempted to reach you on four separate occasions, and we apologize if those attempts did not line up well with your availability.

We respect your decision to purchase elsewhere and genuinely wish you the best with your new system. Thank you again for your feedback, as it helps us improve our processes and customer experience.

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