Customer service is awful. I placed my order and had not received an update and finally on 10 I sent an email asking for an update. They responded and said they would look into it and get back with me... See more
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See what reviewers are saying
I’m extremely happy with the service I received. I had a query quite late at night and I was able to get an answer via live chat instantly which was really helpful. I made my order and checked out cho... See more
Everytime I've ordered from Apex , the customer service has been great - they're always ready to help! Local delivery has also been a lifesaver, same day just as promised and its perfect for my last... See more
I ordered the product and paid for it on 17 October 2025. Today being 3 December 2025 the product has not been delivered. I made enquiries. No response. I asked for money back. No response, wa spy for... See more
Company details
Information provided by various external sources
If like many you're searching for an easy, convenient and user friendly place to purchase all your hair and beauty products, then look no further! Apex Hair and Beauty specialises in hair products for Afro-Caribbean and European hair, offering a luxury shopping experience with great value and excellent customer service.
Contact info
United Kingdom
- Info@apexhairandbeauty.com
- www.apexhairandbeauty.com
2.1
Poor
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Apex never fails to deliver!
Everytime I've ordered from Apex , the customer service has been great - they're always ready to help! Local delivery has also been a lifesaver, same day just as promised and its perfect for my last minute needs . Definitely my go-to for all things hair!
February 15, 2021
Unprompted review
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Great proficient and professional…
Great proficient and professional growning company.
Glad to have a black hair and skin care company
February 14, 2021
Still waiting for my order.
Still waiting for my order.
It’s been over a week tried to make contact but no response.
Bad service
February 13, 2021
Reply from Apexhairandbeauty
Hello Emma,
Thank you for taking the time to give us feedback on the service you received. Please accept our apology as we have fallen below our usual high standard. We will be investigating the matter and will do anything in our power to put this right ,we will be contacting you directly as a means of resolving this issue.
Thank You,
Sasha
A&B Customer Support Team
Amazing service really good prices and…
Amazing service really good prices and fast delivery definitely a customer for life.
February 7, 2021
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I’m extremely happy with the service I…
I’m extremely happy with the service I received. I had a query quite late at night and I was able to get an answer via live chat instantly which was really helpful. I made my order and checked out choosing local delivery and got my delivery around midday the day after. Really happy with my user experience, will be referring to friends. Thank you :)
January 15, 2021
Unprompted review
Affordable and User Friendly
Affordable and very User Friendly, paid quick and easy with apply pay and delivery was also very quick ! would highly recommend and will definitely be using again !
July 17, 2020
Unprompted review
Outstanding customer service and care
Outstanding customer service and care . Products are also so affordable, as well delivery been super quick 🙆♀️🙆♀️
July 11, 2020
Unprompted review
Super Fast delivery within 1 working…
Super Fast delivery within 1 working day. Simple check out system with no complications. Good quality products. 5 star recommended.
July 2, 2020
Unprompted review
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A very nice site which is simple to…
A very nice site which is simple to navigate. I received my product much earlier than expected. Would definitely recommend
July 2, 2020
Unprompted review
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