Appliance City Reviews 

I bought 2 Hisense BSA65336PX Pyrolytic Multifunction Single Ovens 3 years ago, both of which have had same problems with error 10 codes and now the dial does not work to select presets. I am not willing to have them fixed anymore as it's just not worth it as another problem will pop up.
They cost me £400 each and you would expect them to last more than 3 years. Been offered no help.. the ball has been thrown back in my court. It's just not good enough. Do not buy the brand. Rubbish.

Item arrived damaged, scratches and dents and looked second hand.
I rang and was told that because it was longer than 14 days they probably couldn't do anything but to email pictures and it number which i did. No reply. Emailed again about the 6 month burden of proof and their legal requirement to do something, no reply again. Thankfully paid on credit card to claim under section 75. Had to buy another item elsewhere as the kitchen fitter needed it. Out of pocket over £400. Avoid.

Edit 27 July, despite the response, xxx which seems standard copy and paste... nobody has contacted me from senior management!

Very happy with my purchase (American Fridge Freezer, Washing machine and Dishwasher) from Appliance City. The sales team was incredibly responsive and answered all our technical questions. The delivery team was prompt and courteous. Appliance City is my new go to for home appliances.

Very competitive price, fast delivery (guys were brilliant).

Excellent communication from the moment of purchase, just great service right up to the delivery that actually was earlier than expected.
Price paid very competitive and also 5 year free warranty too, unlike most other white goods companies.

reliable and professional

Prompt delivery
Very happy with the machine

Very helpful all the way from ordering to delivering - nice and relaxed.

delivered and installed with out any fuss.

After a lot of research to replace my 25 year old stove with a modern version but still with a classic look - I found the stove I wanted at a competitive price - the delivery was quick. The stove is great

Easy purchase. Quick Delivery. Careful installation.

Ordered a fancy new fridge from Appliance City. The order arrived within a couple of days and the chaps who delivered and installed it were superb. They carefully removed my old appliance, took care to read instructions for the fitting of the door handles on the new fridge and made sure everything was working and I was happy before they left. I would definitely recommend this firm and will be looking to them in the future. So refreshing to see good customer service by the delivery team. 1

I don’t usually leave reviews but my experience with Appliance City has been farcical and this might be the only way they take notice.

I made an order through their website and delivery was scheduled for 10/07 but it never came.
13/07: I called their delivery team and somebody said they’d take a look and get back to me
14/07: no reply so rang again and got the same response
15/07: as above
16/07: somebody finally managed to sort it and arranged for next day delivery
17/07: product arrives damaged. I called the team and they tell me to send an email
20/07: as of midday on Monday, no one has bothered to reply to my email or call me

The lack of customer service has been the worst I’ve experienced from an online retailer and, 10 days after promised delivery date, I’m still without what I ordered. I’m hoping this will at least warrant a response

I am satisfied with this purchase. It is a good value for money. I encountered some issues, but they were resolved appropriately in the end! The delivery was not quite what I had hoped for; hence I gave it four stars!

Stay away from these guys - I ordered a washing machine which wasn't delivered, now fighting them and their unhelpful service desk to get my money back!
Everything about this company is wrong - from the fact that Google Pay doesn't work on their website to difficulties getting hold of their support.

22/07 - i see you have sent it to Snr Management - please can you ask them to refund me. That is all want! Appliance City did not deliver my washing machine - therefore you should refund me.
31/07 - still no refund and no email response to my requests for a refund. Next going to lodge a complaint with Citizen's Advice. Seems impossible to get my money back fro Appliance City.
08/08 - I finally got repaid for Order #107352

Fridge-freezer delivered on time and moved into position without drama. The delivery team were polite and friendly.

The sales process was smooth, but the aftercare was very poor. The delivery team did not install the fridge door handles, and no instructions were included — this led to wasted time searching online and calling the manufacturer for help. It was a fiddly job, but we eventually managed to fit them ourselves.

Installation should have been included as part of the delivery, but Appliance City did not support us with this — even after the manufacturer confirmed that installation should have been included as part of the delivery. This is the reason for the poor score.

Ordered a washing machine from them over a week ago, waiting in all day for delivery, NONE, I phone them, they have had issues transferring computer systems and not managed to send out any products, they were going to conctact me later!!!! another week before im likely to get it now, shambles of a company.

The appliance has not been used yet so can’t comment on it yet. The ordering process was easy and communication was good up until delivery. Unfortunately the appliance arrived with very damaged packaging so I refused it and the delivery people took it back. After that, re-arranging delivery was not a smooth process because of a lack of communication from both Appliance City and the delivery company they used (BJS). I had to ring a few times to get an update. Eventually the second delivery took place and the unpacked appliance has a dent on the side so we’ll have to see if that impacts the dishwasher at all. Overall, I am disappointed and will not use Appliance City in future.