Aqualisa Showers Reviews 

Very well spoken operative with clear instructions.

There are real people at the end of the telephone and on the LiveChat help - and they talk to each other as well which made the ordering of 2 showers really straightforward. Great service.

Tom sounded positive, clear and dealt with my call very efficiently.
I was impressed. He's an asset to the team.

Call back happened as promised. Tom was very friendly, helpful & informative. Achieved everything I hoped for from the call.

I phoned I was given options I chose 1 then I got them to phone me back which they did quicker than I expected. The lady who phoned me asked me questions, I was able to explain what the problem was, she then went on to tell me that an engineer would be out to see me next week which I was very pleased with. The lady was very polite.

Dino was very professional and helpful

Everyone I’ve spoken to (Liam, Daniel and Luke) has been friendly and extremely helpful.

Excellent reception during my phone conversation to sort out a problem with my shower system, when your engineer came out he was very courteous and resolved the problem.
3rd August 26, the same issue raised its head, a conversation with Amelia today and she has things in progress for another visit to try to resolve the issue.

This Company has all apects of engineering excellence well covered. From a super website with all necessary information documents through rapid delivery to comprehensive installation instructions their products are a pleasure to use. My intial shower unit last 25 years, and the replacement installation is eased by using similar fixing dimensions. Also Aqualisa service desk is staffed by real human beings who are polite and very helpful.

The parts I needed were readily available and delivered in a timely fashion

Everything was explained fully to me. Very helpful.
Friendly service throughout.

We had an issue with our shower controller, which is now resolved, the team was very helpful in a timely manner.

Easy ordering service online, very fast delivery, quality item with clear comprehensive installation instructions

Overall the booking procedure for securing an engineer was adequate.
It took however a couple of days to secure connection with a service representative.
In the two days I did try to book, I was informed that waiting time on the phone would be 30 minutes, this increased as I waited on the phone. I hung up at this stage.
I would like to see the representative make the service booking, rather than having to wait for a call from the service team to book a convenient date/time.
This would streamline the entire process and keep the client happy.

Ease of ordering a new shower. Somewhat expensive, but it means that I will not have to replace any wall tiles.

Helpful and understanding visit and communications.

Speaking to Lilly made an easy experience in arranging for an engineer to call to repair my Aqualisa shower. She was patient and understanding in me getting details of my problem across.
Contact was easy and my expectations were exceeded.
Thank you

In less than 2 years the shower has needed three visits due to it not working (first was a couple of weeks after installation). The first Aqualisa last 9 years without problems, so we upgraded - big mistake. Our shower is one of the basic designs, but I feel over time they have become too complex. Will never buy another one. My TRITON JADE has lasted over 10 years...no isssues and a fraction of the cost. Whathappens after the gurantee runs out...I have to pay!

Helpful and prompt service

After a long wait in their call centre queue I used their call back service and got through to Wendy who was exceptionally efficient in dealing with my query.