I’m so pleased with the quality and speed of service that I would definitely use Aquarelle again for their genuine and outstanding professionalism. My friends are so thrilled with the Bonsai olive t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole ordering process was very pleasant and I think, because its my first order, that the company are a very good company. I can just tell from the website and what considerate wording is used.... See more
Company replied
I have used Aquarelle four times, each time for flower deliveries in Spain. The first three were for friends in Seville and everyone was happy with the flowers, the last was for a recently bereaved... See more
Company replied
Excellent, easy to order, on line flowers from UK for delivery near Paris. Great tracking service to ensure flowers were delivered within the timescale. Recipient very pleased with them. Highly recomm... See more
Company replied
Company details
About Aquarelle.com
Written by the company
Livraison de fleurs dans toute la France
Depuis plus de 20 ans, Aquarelle livre vos bouquets de fleurs.
- Recevez la photo du bouquet expédié: le bouquet commandé est identique au bouquet livré
- Fraîcheur garantie : Votre bouquet voyage les pieds dans l'eau
- Des créations exclusives de nos artisans-fleuristes
- Des bouquets et bottes de fleurs séchées pour composer soi-même son bouquet DIY
- Des bouquets pour toutes les occasions : anniversaire, mariage, naissance, deuil ou simple plaisir d'offrir.
- Avec l'Abonnement et la Carte cadeau, recevez ou offrez un bouquet pendant 3, 6 ou 12 mois !
- Un bouquet 100% Fleurs de France
Depuis plus de 20 ans, Aquarelle livre vos bouquets de fleurs.
- Recevez la photo du bouquet expédié: le bouquet commandé est identique au bouquet livré
- Fraîcheur garantie : Votre bouquet voyage les pieds dans l'eau
- Des créations exclusives de nos artisans-fleuristes
- Des bouquets et bottes de fleurs séchées pour composer soi-même son bouquet DIY
- Des bouquets pour toutes les occasions : anniversaire, mariage, naissance, deuil ou simple plaisir d'offrir.
- Avec l'Abonnement et la Carte cadeau, recevez ou offrez un bouquet pendant 3, 6 ou 12 mois !
- Un bouquet 100% Fleurs de France
Nos engagements
Written by the company
- Photo du bouquet expédié
- Le bouquet commandé est identique au bouquet livré.
- Votre bouquet voyage les pieds dans l'eau
- Grâce à un conditionnement adapté, votre bouquet est livré dans un vase de transport rempli d'eau.
- Livraison express dans toute la France
- Grâce à nos prestataires de livraison, Aquarelle achemine vos bouquets de fleurs dans toute la France.
Contact info
3.8
Great
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aquarelle.com
Merci beaucoup pour votre avis positif.
L’équipe Aquarelle
wows
Saraha great experience. The delivery driver was very nice. The recipient didn’t answer the call so he gave the flowers to the building tendant. He gave her the flowers when she arrived home.
February 13, 2026
Reply from Aquarelle.com
Merci beaucoup pour votre avis positif.
L’équipe Aquarelle
They are the worst
They are the worst. The reason why: they work with the worst delivery company. You will never get your flowers. They tell it’ll be delivered and you’re waiting all they at home and they’ve never delivered it. Avoid buying flowers from them at any cost.
February 13, 2026
Unprompted review
Reply from Aquarelle.com
Bonjour,
Je suis navrée d'apprendre cette mauvaise expérience.
Nous n'avons pas réussi à identifier votre commande avec les informations saisies.
Si ce n'est pas déjà fait, je vous invite à prendre contact avec notre service client au 01 86 56 73 49 afin de trouver une solution.
Très bonne journée
Margot de l'équipe Aquarelle
It was very easy to use your site and…
It was very easy to use your site and accomplish my goals at a reasonable cost. You completed your task on time and as expected
February 11, 2026
Reply from Aquarelle.com
Bonjour Robert,
Thank you very much for your kind message 😊 We’re delighted to hear that our website was easy to use and that everything was completed on time and as expected.
We truly appreciate your trust and are glad we could help you accomplish your goal at a reasonable cost.
Aquarelle
Very early delivery, to a different person in the building
I selected the time to be 15:00-18:00 and this is meant to be a surprise and it is ruined by the EARLY DELIVERY (by 40 minutes 14:20) and was given to a different person in the building for no apparent reason.
This person has now the flowers inside of her house. Not my girlfriend.
February 11, 2026
Reply from Aquarelle.com
Hello
We are truly sorry to hear about the issue with your Valentine’s delivery. We completely understand how disappointing this must have been, especially as it was meant to be a surprise. The early delivery and the fact that the flowers were given to someone else in your building is unacceptable, and we sincerely apologize for this mistake.
To make amends, we are arranging a compensation for you, which will be sent to your email shortly. Please accept this gesture as a token of our apology and our commitment to ensuring a better experience in the future.
We take your feedback very seriously and are investigating internally to ensure such errors do not happen again.
Once again, we are deeply sorry for the inconvenience and disappointment caused. We truly value your trust and hope to have the opportunity to restore it.
Kind regards,
Team Aquarelle.com
I can’t read what this is saying…
I can’t read what this is saying because I don’t speak French but I was able to send my girlfriend flowers
February 12, 2026
Reply from Aquarelle.com
Thank you for your message 😊 We’re glad you were still able to successfully send flowers to your girlfriend, even if the website was in French. That means a lot to us!
We truly appreciate your trust and hope the bouquet made her very happy.
Aquarelle
Reply from Aquarelle.com
Thank you very much for your feedback 😊 We’re delighted that you appreciated our wide choice of bouquets and our pricing. We strive to offer variety and quality at the right price.
We look forward to serving you again,
Aquarelle
The servis is accurate and smooth
The servis is accurate and smooth, fast as i have experienced
February 11, 2026
Reply from Aquarelle.com
Thank you very much for your kind message 😊 We’re delighted to hear that you found our service accurate, smooth, and fast. Providing a seamless experience is very important to us.
We look forward to serving you again soon,
Aquarelle
An artisan company using French flowers…
An artisan company using French flowers and plants.
Excellent service.
February 10, 2026
Reply from Aquarelle.com
Thank you so much for your kind words 🌿 We’re truly delighted that you appreciate our artisan approach and our French flowers and plants. It means a lot to us!
Aquarelle
They do not delivery on time. It has happened twice now with no notification.
I have used this service for the last time. 2 out of the 3 times the flowers were not delivered on time with no communication from them to me. This time it's been 5 days late and still no flowers.
February 7, 2026
Unprompted review
Reply from Aquarelle.com
Hello,
We are truly sorry to hear about your repeated disappointing experiences with our service. We completely understand your frustration, especially given the delays and lack of communication regarding your recent order. This is far below the standard we strive to provide, and we sincerely apologize for the inconvenience caused.
As a gesture of our apology, we have issued a goodwill compensation to you. We hope this can, in some way, make up for the difficulties you experienced.
Please know that your feedback is taken very seriously, and we are taking steps to ensure that such delays and communication issues do not happen again in the future.
Once again, we apologize for the inconvenience and thank you for your feedback.
Kind regards,
Team Aquarelle.com
Sent flowers from UK to france
My parents live in France so I sent a christmas bouquet to arrive on 23rd. The service was very easy to use using Google translate, I liked that they used a local company in france at a reasonable price. The company did everything as they said they would including sending me a photo of the bouquet before delivery (although the flowers were hidden by wrapping it was nice to know it was on track) my parents loved the bouquet. The only downside is an influx of promotional emails received every few days since.
December 16, 2025
Reply from Aquarelle.com
Bonjour Amanda,
Thank you very much for your detailed feedback 🌸 We’re delighted that the bouquet arrived as planned and that your parents loved it. It’s also wonderful to know that you found our service easy to use from abroad.
We truly appreciate your remark regarding promotional emails. You can adjust your preferences or unsubscribe at any time via the link at the bottom of our emails, and of course our team remains available if needed.
Aquarelle
It delivered the order and it is looked…
It delivered the order and it is looked as shown on the pic
February 7, 2026
Reply from Aquarelle.com
Hello,
Thank you very much for your feedback 😊
We’re delighted to hear that the order was delivered successfully and that the bouquet looked exactly as shown in the picture. Meeting our customers’ expectations is very important to us.
Kind regards,
Aquarelle
Reply from Aquarelle.com
Bonjour Delphine,
Merci pour votre message 😊
Heureux que la photo du bouquet et la joie du destinataire aient compté pour vous.
L’équipe Aquarelle
Reply from Aquarelle.com
Hello,
Thank you 😊
We’re glad you were happy with our work!
Aquarelle
Driver in a hurry
Driver in a hurry. They’ll call once and leave right away if you don’t pickup. No voice message left, no knock on the door, and no ring of the doorbell. I do not recommend if you need the bouquet delivered on time.
February 3, 2026
Reply from Aquarelle.com
Hello,
We are very sorry to hear about your recent delivery experience. We completely understand how frustrating it must have been to not receive proper notifications and for the driver to leave without attempting further contact. This is certainly not the level of service we aim to provide.
As an apology for this inconvenience, we are arranging a compensation for you, which will be sent to your email shortly. We hope this gesture demonstrates our commitment to making things right.
Please know that we are taking your feedback seriously and will review our delivery procedures to prevent this from happening in the future.
Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.
Kind regards,
Team Aquarelle.com
I have ordered from Aquarelle before…
I have ordered from Aquarelle before and the orders were delivered in excellent order and on time.
Ordering this latest order went smoothly.
I trust the flowers are as well packaged as before.
The latest order was delivered in excellent condition as well. A photo of the actual order was sent to me via email prior to delivery.
Well done aquarelle!
February 5, 2026
Reply from Aquarelle.com
Hello,
Thank you for your continued trust 😊
We’re glad to hear that your previous orders were delivered in excellent condition and on time, and that this new order went smoothly as well.
Aquarelle
Very easy and smooth ordering process!
Very easy and smooth ordering process!
February 5, 2026
Unprompted review
Reply from Aquarelle.com
Hello,
Thank you for your message 😊
Glad to hear the ordering process was easy and smooth.
Aquarelle
My experience was great
My experience was great. Easy to choose and have sent from a New Zealand purchaser.
January 30, 2026
Reply from Aquarelle.com
Bonjour,
Merci pour votre commentaire. Merci de votre confiance.
Cordialement
Christèle Aquarelle
Reliable company
I have never have an issue with this company. Orders have always been delivered on time, apart from once but that was sorted out well by aquarelle who still delivered my order but gave me a credit on my account for the amount I had paid , so I thought that this was more than fair. I would not hesitate to recommend them
January 28, 2026
Reply from Aquarelle.com
Bonjour,
Merci pour votre commentaire. Merci de votre confiance.
Cordialement
Christèle Aquarelle
The service was perfect
The service was perfect, everything I ordered arrived on time and exactly like the images from the website. Excellent service. Thank you so much you made someone really happy
January 28, 2026
Reply from Aquarelle.com
Bonjour,
Merci pour votre commentaire. Merci pour votre confiance.
Cordialement
Christèle Aquarelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.