I placed the order for the Vitra ACX Mesh chair on 20.02.2026 and received it today, 21.04.2026. Right after purchasing, I immediately received an updated delivery estimate, and in the end the chair a... See more
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I recently needed to get new feet for a chair I bought years ago off Archiproducts. (For medical reasons we needed to swap the wheels for solid feet). Archiproducts were incredibly helpful - th... See more
Company replied
I placed an order on 29 November (black friday). It was supposed to arrive at the beginning of January (I was counting on this delay). Since then they've been giving me delays, it's now March and... See more
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Have contacted them multiple times to ask them to stop sending emails and have unsubscribed from their mailing list but still getting spamed with several emailed daily. (Edit) It clearly says th... See more
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Company details
- Decoration and Interior Design Store
- Bar Restaurant Furniture Store
- Furniture Manufacturer
- Garden Furniture Shop
- Interior Designer
- Outdoor Furniture Store
Written by the company
Archiproducts.com, the most powerful search engine for architecture and design products
Contact info
Via Loiacono 20/B , 70126, Bari, Italy
- +39 0805543553
- store-support@archiproducts.com
- www.archiproducts.com
3.6
Average
818 reviews
Replied to 41% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Updated review
Customer service was great and fixed the issue and now I'm reordering the product - I will make sure to update on my experience/item quality when the item arrives.
Question, though ordering these items from the EU, does anyone know if the valves work the same in the US?
September 19, 2022
Unprompted review
Reply from Archiproducts
Dear Customer, thanks for having updated your review. We really appreciate you are happy with our service and with the solution we found together. We always try to satisfy our Customers' requests. I hope you can find new interesting articles on our website and be our Customer again! We stay at your disposal. Best regards
Completely abysmal.
UPDATE:
DESPITE YOUR BELOW COMMENT ARCHIPRODUCTS, YOU HAVE NOT MADE ANY ATTEMPT TO CONTACT ME!
ALL LIP SERVICE TO LOOK GOOD.
Completely abysmal.
Do not order from them.
They have a return policy of 3 days.
Yes that’s right… 3 DAYS!!!
Who orders designer door handles for an interior project and fits them within 3 DAYS of receipt!
The handles I ordered were checked on receipt and found to be of perfect ‘condition’ only the slight problem of fitting then a few weeks later to find They they are not only of appalling quality but they also do not work!!! Seriously! How can door handles NOT WORK!!!
I have had 2 carpenters look at them and not one can stop them wobbling, stop the springs falling out or make them line up horizontally either in their own or as a pair.
I contacted the manufacturers in the first instance to see if there was a ‘through screw’ missing to be told that they did not supply these to the Uk. Then I contacted archiproducts to advise them of this and of the poor quality and being unfit for purpose and requested a return for refund … to be told… wait for it…. Yes, you guessed it…. “You should have complained within 3 DAYS.”
These handles are FAULTY! They cannot be used! I cannot close my doors as the handles get loose and fall off!
Don’t waste your money here.
You are better off at B&Q.
September 15, 2022
Unprompted review
Reply from Archiproducts
Dear Catherine,
We thank you for your review which is always useful to improve our service. We fully understand the discomfort you described, however our aim is improving the shopping experience of all those who find the desired product on Archiproducts. For this reason we have contacted the manufacturer regarding the issues reported and ultimately, as those were not recognized as manufacturing flaws, have decided anyway to issue a full refund on your name. We remain at your complete disposal and wish you a good day.
Archiproducts Shop Staff
Archiproducts terrible to buy from or deal with …
ordered a product with pictures and dimensions. cost was 1300 euros. they sent different one. huge lead in time. they said that product not made in dimensions i ordered (it had dimensions with pic). they said its my error as didn't check all the details of the product. Given They had pics and dimensions onine and sent confirmation of the style and dimensions IN PICTURE FORM! didnt feel i needed to dig out a brochure from manufacturer and check it just in case. Wanted this product for my house for a wedding cermony-key piece- now wont have it and they wont send a replacement i have requested stating they will only give a refund when the original is sent back (it arrived slightly damaged too). Very slow to respond. Poor knowledge of what they sell. Unwilling to admit their obvious errors. Only interested in getting your money. They've ruined my event but no consideration of the customer despite having given them in excess of 1000 euro. Terrible customer service. Chaotic company. Not interested in making it right for the customer, cant respond back in timely fashion yet continue to bombard me with sales communications. All about the money. Seriously Avoid for anything expensive. Will take it legal on them if they dont replace the item with what ive requested. I'll post again to update how they proceed.
August 29, 2022
Reply from Archiproducts
Dear Customer,
we are sorry to hear that the received product did not meet your expectations. Archiproducts, as an official dealer, tries to offer the widest range of products to choose from, to meet the many needs and styles of furniture.
We apologize if you did not find our products page not clear enough, rest assured your feedback won't be ignored and our team of experts is already making the proper evaluations and taking improvement actions.
Your unfortunate experience has been taken care from our Customer Support team which offered you a full refund and arranged the pick up of the products. We always aim to satisfy our customers and we are sorry to hear your strong dissatisfaction.
We want to thank you for pointing out every detail that did not satisfy you, these feedbacks are fundamental for us to always improve our service.
We remain completely available for further support.
Archiproducts Shop Staff.
Amazing experience
It was better than I thought it would be. On the website it said that the ceiling lamp will be available for shipping after 25 days, but after only 2 weeks I got an email that it was ready for shipment.
The lamp was exactly like the pictures and we didn't have any issues with international shipping (the box was a bit rough but the product was not affected).
August 22, 2022
Reply from Archiproducts
Dear Andreea,
Thank you for choosing Archiproducts and sharing your feedback with us.
We pay particular attention to all evaluations to constantly improve our service and product selection, as well as the delivery process.
Please feel free to contact us if you need further information or support.
Best regards,
Archiproducts Support Team
Fraudsters ! If I could give them zero stars
If I could give them zero stars, I would!
I ordered almost 800Euro worth of door handles and paid taxes on the incoming shipment. I wrote to Archiproducts about a return as most handles were the wrong size. They replied saying I should courier it back to them. I followed all protocols to return. It’s been a month and the items remain either stuck in customs or undelivered to them. Multiple emails and whatsapp messages to them go either unanswered or there’s zero follow up. Meanwhile they’re sitting on all my money and the returned items plus all the courier charges and taxes I’ve incurred. In all I’ve lost almost 1000 euro. AVOID these guys like the plague!!! They’re unscrupulous and unethical. BEWARE!!
August 22, 2022
Unprompted review
Reply from Archiproducts
Dear Nikita,
We are sincerely sorry if our response has taken longer than usual because of the summer holidays.
Your return has been confirmed and the full refund on your name has been registered and it will be issued within 10 business days.
We appreciate your feedback and strive to improve in order to offer a better service day by day.
Best regards,
Archiproducts Support Team
Trustworthy e-shop
This is a good and trustworthy online shop, with a responsive customer service. Everything went smoothly and my order was delivered ahead of time.
August 21, 2022
Reply from Archiproducts
Dear Candia,
Thank you for sharing your shopping experience on Archiproducts.com and for choosing us.
The satisfaction of our customer is our main goal and we strive to offer a better experience day by day.
We are at your complete disposal for any need.
Best regards,
Archiproducts Support Team
Light order
I have ordered a light from Archiproducts and yet to receive. I have spent days trying to get through to someone but customer service is non existent as no one replies to you! I have emailed twice, messaged on messenger, WhatsApp and an online web form and phoned 3 times to get cut off. Awful. Avoid!
August 18, 2022
Unprompted review
Reply from Archiproducts
Dear Rhiannon,
We understand your disappointment and your report on this. Unfortunately we have not been able to provide you a prompt response as we had been out of office for the holiday season. We have issued a full refund on your name as per your request and we are therefore at your complete disposal for any further support.
Best regards,
Archiproducts Support Team
I have ordered a lamp from…
I have ordered a lamp from archiproducts. Unfortunately the lamp, that I have ordered was scratched. I contacted customer service and it takes ages till they reply. It's been almost one month since delivery and I still don't have final solution. If everything is OK, maybe they are fine, but in case of troubles it cost you nerves to get a refund.
August 17, 2022
Reply from Archiproducts
Dear Marian,
we thank you for your review and we are sorry to read that you had problems with the delivery. Products sold on Archiproducts are shipped using the best packaging procedures but sometimes it might happen that they can be damaged during the shipment. Anyway, our Archiproducts Support Team answered you promptly and offered you a partial refund you have already received.
We are sorry for the experience you had with this order and we hope that you decide to offer us a second chance and be our customer again.
Best regards,
Archiproducts Shop Staff
Miniforms SODA glass coffee table
This beautiful piece of design arrived safely. Well packaged and true to picture and description.
August 11, 2022
Reply from Archiproducts
Dear Aud,
Thank you for sharing your shopping experience on Archiproducts.com and for choosing us.
The satisfaction of our customers is our main goal and greatest resul.
We are at your complete disposal for any need.
Best regards,
Archiproducts Support Team
handling correct
Long delivery conditions - history order on the website difficult to access - but handling correct
August 8, 2022
Reply from Archiproducts
Dear Serge,
Thank you for choosing Archiproducts and sharing your experience.
We pay particular attention to all evaluations to try and improve constantly our service day by day.
We remain at your full disposal for the future.
Best regards,
Archiproducts Support Team
Reply from Archiproducts
Dear Giacomo,
Thank you for sharing your shopping experience with Archiproducts.com and for choosing us.
The satisfaction of our customers is our main goal.
We remain at your disposal for any need.
Best regards,
Archiproducts Team Staff
The customer service by Marcella was…
The customer service by Marcella was outstanding.
July 18, 2022
Unprompted review
Reply from Archiproducts
Thank you Gerhard :-) for sharing your experience with our support team.
We work hard to represent Archiproducts and all the brands and designers in the best possible way.
We remain at your disposal on all our support channels for future enquiries.
Best regards,
Archiproducts Support Team
Outstanding customer support
July 13, 2022
Reply from Archiproducts
Dear Tetyana,
Thank you for sharing your experience with our support team :-)
We work hard to represent Archiproducts and all the brands and designers on our website.
We remain at your full disposal for further assistance through our support channels.
Best regards,
Archiproducts Team Staff
absolutely delightful
absolutely delightful. the best interior products anywhere online. fast delivery and great customer service. thank you guys!
June 17, 2022
Unprompted review
Reply from Archiproducts
Dear Alexei.
Thank you for taking the time to share with us your opinion and we are glad we met your expectations.
We hope to assist you soon with a new order.
Archiproducts Shop Staff.
Worst experience with an online merchant
Worst experience with an online merchant. No respect of the delivery time, website not showing my order anymore, and poor service - I got some answers in Italian - which I'm not speaking. DO NOT ORDER ON THIS WEBSITE !!!
June 8, 2022
Unprompted review
Reply from Archiproducts
Dear Customer,
Thanks for finding the time to review your experience with Archiproducts. However, our requests of a valid order number to understand the reasons of your claims were completely unattended by you, hence we cannot be sure you have actually made an order through our website. Most important, our customer service is able to attend clients in English, French, German, and Spanish, so I wonder if you have contacted the right customer service.
Please write us at store-support@archiproducts.com with your order number and we will be happy to attend your requests.
Best regards,
Archiproducts Shop Team
Terrible experience with Archiproducts
Terrible experience with Archiproducts. They took a lifetime to send the items and when I returned them via courier back to Italy because they don’t use a cash system they couldn’t pay the tax on the Italian post. They then refused to refund me for products because they didn’t receive them even though I have evidence that they were sent from the UK. I have now lost out on the cost of items, the postage and have nothing to show for it. Absolutely appalling customer service, took 5 months to get to the bottom of what had happened and they refused to given me any compensation for the fact they don’t have a system that works. Why would you accept refunds if the system won’t allow for it? You should have said we don’t accept refunds.
May 30, 2022
Unprompted review
Reply from Archiproducts
Dear Aline,
Thanks for sharing your experience with Archiproducts. Unfortunately, the returned item was lost by the courier you selected. We cannot use a cash system for customs clearance for fiscal reasons, due to the size of the company. Along with this, it was specified that the product is returned at the client's cost and responsibility. You can certainly understand why we cannot allow a refund if we do not get the item back in our warehouse. Please issue a claim with the transporter and you can rely on our customer service to provide evidence of what has happened.
Best regards,
Archiproducts Shop Team
Replacement of damaged item
I found one of my ordered items broken on delivery. After letting Archiproducts know, I have been extremely satisfied with their prompt action to arrange a replacement and also in the professional manner they have dealt with the issue.
May 26, 2022
Unprompted review
Reply from Archiproducts
Dear Luke,
Thanks for sharing your experience with Archiproducts. We are proud to hear that you have been satisfied with our services despite an incident.
We remain at your disposal and wish to attend you in the near future.
Best regards,
Archiproducts Shop Team
Wonderful customer service
I just received an order from Archiproducts and I want to take a minute to recognize the wonderful customer service I have experienced.
I have been communicating with Marcella from the support team regarding my order. I really appreciate her help and support all along.
May 11, 2022
Unprompted review
Reply from Archiproducts
Dear Maria,
Thanks for finding the time to review your experience with Archiproducts.
We are very happy to hear that our customer service has left you a wonderful memory and hope to assist you in the next future.
Best regards,
Archiproducts Shop team
Order delay - but perfect customer service
Unfortunately, my order from Archiproducts (a Vitra table) had a long wait due to delivery issues. But the service and communications from Archiproducts customer service were really great and I would order there again anytime.
April 30, 2022
Unprompted review
Reply from Archiproducts
Dear Ulrike.
We appreciate you taking the time to share with us your feedback.
Unfortunately, it is a time period of strong instability of raw material supply, this is affecting production of many products sold on our website.
We will always aim to improve our customer's satisfaction and these feedbacks are precious to us.
Archiproducts Shop Team.
Disgusted
Am I likely to get a response to my many emails/telephone calls regarding an item ordered in Jan 2022.
Still awaiting delivery or have you defrauded me out iof my money
April 27, 2022
Unprompted review
Reply from Archiproducts
Dear Customer,
as notified via email, your order has been delivered this morning to our warehouse and will be dispatched in the next few days. We apologize for the production delay of your order, for which we are not responsible as we are retailers, not manufacturers.
We remain at your disposal in all channels reserved to our valued customers.
Best regards,
Archiproducts Shop Team
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