Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
Company replied
We couldn't have managed without Arc Legal. Our claim 60263/000219 . They moved in swiftly to help us with our landlord insurance. We unfortunately had very difficult tenants. Thank you so much... See more
Company replied
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
Company replied
Company details
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Arc Legal Group
Dear Jon White,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and efficient.
Kind Regards,
Arc Legal Group
Didn't seem to know what legal…
Didn't seem to know what legal assistance to give although ditectly passed from my insurers. One phone call professing ignorance then nothing!
July 30, 2026
Reply from Arc Legal Group
Dear Customer,
We are sorry to hear that your experience did not meet your expectations. Our legal helpline is a telephone-based service which aims to provide clear guidance. We note that the legal adviser has agreed to provide you with a claim form to complete in order that our Claims Team can assess the specific circumstances of your claim and advise whether or not your dispute is covered by your legal expenses insurance.
If you have not yet received the claim form, please contact us.
With kind regards,
Arc Legal Group
ARC legal expenses, bad company, poor service
1071/000258
Have home insurance with Allianz. Made a claim for legal expenses. Arc Legal are very slow to respond and are adding more stress on the matter I wanted legal assistance with. Now taking me through the complaints procedure, dragging matter on unnecessarily.
I have wrote numerous emails to them. They are blaming their law firm, and diverting the issue. Very bad company . I am very worried now that they have compromised my issue and I will suffer a bigger loss as a result of their actions.
Very slow to respond, refused my claim for a reason which is not fair. They are deliberately longing out the complaint so they do not have to provide their services Appalling service!
August 10, 2026
Unprompted review
Reply from Arc Legal Group
Dear Customer,
We understand how frustrating and worrying it must be to feel that your issue has been compromised and that the process is being prolonged unnecessarily. We are committed to reviewing your concerns thoroughly and we have formally acknowledged your complaint which will now be investigated by our Customer Relations Team.
With kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Bharat,
Thank you for your review, we appreciate you taking the time to provide feedback.
Arc Legal Group
AP's review for Arc Legal
My honest personal experience with the Arc Legal is not satisfactory. They did not progressed my claim with the Interparcel Ltd. courier company to get me minimum amount which I was entitle for compensation.
May 22, 2026
Reply from Arc Legal Group
Dear Ashok Patel,
We are sorry to hear you are unhappy with your experience, I have raised a complaint on your behalf and the team will be in touch within 5 working days.
Kind Regards,
Arc Legal Group
Advised to complete a legal form
Advised to complete a legal form. No advice on how to complete it.
Sent me a claim form as well. It's as clear as mud with no guidance notes.
August 12, 2026
Reply from Arc Legal Group
Dear Rosalind West,
We appreciate you sharing your experience. We are sorry you are finding it difficult to complete the form.
Please call 0344 770 9000, and request support in filling out the form.
Kind Regards,
Arc Legal Group
Process driven rather than client focussed.
In my experience this company was slow to respond and it seemed that they are more interested in their processes than putting the customer in the foreground. Most recently it took a month to receive a reply from them and I did not find it helpful when I received the response. People use their service generally because they have a problem and they require professional help in sometimes stressful situations. I would not recommend this company because I found they were not helpful.
May 6, 2026
Reply from Arc Legal Group
Dear Carmel,
We are truly sorry to hear about your experience and the delays you encountered. I have raised a complaint on your behalf and the team will be in touch within 5 working days.
Kind Regards,
Arc Legal Group
Timely response
Immediately after the initial call, an email with the link and where I could submit the dicuments was sent and I embarked on the same without delay
August 7, 2026
Reply from Arc Legal Group
Hi
We're so glad to hear that our process for submitting documents was efficient and straightforward for you. We appreciate your positive feedback!
Arc Legal Group
Reply from Arc Legal Group
Dear Charlotte,
Thank you for your positive feedback. We are so pleased to hear that our team provided you with helpful and reassuring support over the phone.
Arc Legal Group
Prompt response to our legal query on…
Prompt response to our legal query on contractual consumer act 2015
August 10, 2026
Reply from Arc Legal Group
Dear David & Denise,
We truly appreciate your kind words! We are delighted we could assist with your legal query effectively.
Arc Legal Group
It can be very difficult speaking to…
It can be very difficult speaking to the right person. You then wait for them to get back to you and they have gone on annual vacation.
August 3, 2026
Reply from Arc Legal Group
Dear Ju,
We appreciate your feedback and understand your frustration with reaching the right person.
Kind regards,
Arc Legal Group
Didn't really grasp the issue and…
Didn't really grasp the issue and suggested that a neighbouring property currently in construction, is entitled to install a gate onto my property in order to provide a shortcut to the town and station. Didn't ask to see my Land Registry documents which shows precisely who has a right to access my driveway.
August 13, 2026
Reply from Arc Legal Group
Dear Michael,
We are truly sorry to hear about your frustrating experience and the misunderstanding regarding your property rights.
Unfortunately, our Legal Helpline is only able to provide general legal guidance and is not able to review or advise on specific documents.
However, I note that a Claim Form has now been issued to you. Once this has been received, our Claims Team will be able to review the documentation and consider the matter in more detail, including any assistance that may be available under your policy.
Kind regards,
Arc Legal Group
The efficiency of the service I have…
The efficiency of the service I have received to date has been very good.
August 12, 2026
Reply from Arc Legal Group
Dear Colin,
We're delighted to hear our service efficiency met your expectations. Thank you for your positive feedback!
Arc Legal Group
Answers given
They gave me most of the answers I was looking for and hopfully will be helping me further with my case.
August 10, 2026
Reply from Arc Legal Group
Dear Mr. Ashworth,
Thank you for your positive feedback. We are pleased to know that we were able to provide you with the information you needed and that we can continue to assist you with your case.
Arc Legal Group
Answered the question I had without any…
Answered the question I had without any delay and sent me the application form should it be needed.
August 13, 2026
Reply from Arc Legal Group
Dear Amanda,
Thank you for your wonderful feedback. We are delighted to hear that your question was answered promptly and that you received the necessary form without delay. We appreciate you sharing your positive experience.
Arc Legal Group
Reply from Arc Legal Group
Dr Dr Steele,
Thank you for your kind comments. We are delighted to hear that you found the assistance you received to be very helpful.
With kind regards,
Arc Legal Group
First contact.
My initial inquiry was dealt with effectively and politely.
I received the claim information procedure within 15 minutes of finishing my call.
This is very useful.
The ball is now in my court.
August 12, 2026
Reply from Arc Legal Group
Dear Customer,
We are glad to hear our team handled your inquiry effectively and that you received the claim information quickly. We appreciate you taking the time to share your positive experience with us.
With kind regards,
Arc Legal Group
Supposed to be there to help not hinder
They made made me jump through hoops then found a way to wriggle out of helping me resolve a very important issue with a rogue builder. Not happy
February 19, 2026
Reply from Arc Legal Group
Dear Customer,
We are sorry to hear about your frustrating experience and the difficulties you faced in resolving this issue. Our Customer Relations Team will be in touch.
With kind regards,
Arc Legal Group
Brianna was brilliant!
I was absolutely delighted with the advice provided by Brianna of Arc Legal. She went through my problems in an orderly and methodical fashion and answered new questions as they arose. She provided detailed information about the relevant legislation for each case and anticipated other possible scenarios beforeI raised them. I felt a great sense of relief afterwards knowing I was equipped to personally deal with different eventualities.
August 11, 2026
Reply from Arc Legal Group
Dear Kitty,
We are pleased to hear about your positive experience and the valuable advice you received. We are pleased that the advice provided left you feeling well-prepared to handle future situations. We appreciate you sharing your feedback with us.
With kind regards,
Arc Legal Group
Lyn was exceptional
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much better & it made such a huge difference at such an uncertain stressful time in my life. She understood that my knowledge of the legal system & claims processing is incredibly limited & clearly outlined next steps & timescales without being at all patronising. I feel like I can actually relax a little bit for the rest of this week now.
August 11, 2026
Unprompted review
Reply from Arc Legal Group
Dear Sophie,
We are so glad to hear we were able to provide you with such a reassuring and helpful experience during a stressful time. It's wonderful to know that Lyn helped you to feel more at ease. We appreciate you sharing your lovely feedback.
Kind Regards,
Arc Legal Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.