Arnold Clark Reviews 

191,173
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 22,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable, friendly, and professional staff, who make the entire process smooth and easy. Many highlight the excellent service, noting consultants are supportive, patient, and go above and beyond to meet needs without being pushy. The overall user experience, from finding a car to collection, is frequently described as seamless and stress-free, with reviewers delighted by their new vehicles, finding them in immaculate condition and perfectly suited. However, some customers also noted issues with product quality, such as certain repairs, missing components, or cars not being fit for purpose. A few people also mentioned difficulties with communication and customer service, citing long wait times for assistance, being ignored by staff, or problems with complaint resolution and follow-up on vehicle issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting exceptional customer service from staff who... See more

Product

Reviewers mention positive feedback about the product, with many expressing happiness and satisfaction with... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting exceptional support and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a first-class, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish at Arnold Clark in Blackpool. Knowledgable, friendly professional sales consultant - no hard selling and gave us a great price for our old car. Found us a gr... See more

Company replied

Rated 5 out of 5 stars

I had been searching for my dream Car for months but Arnold Clark ensured that the dream became a reality in just two days. My product consultant, Racheal at the Wallsend Silverlink Branch ensured t... See more

Rated 5 out of 5 stars

We reserved the car on the Wednesday morning and Ryan, product consultant contacted us to anrrange our visit. He was informative, supportive and not at all pushy. He was reassuring and could not have... See more

Company replied

Rated 5 out of 5 stars

Bought my first car from David Melville at Arnold Clark and it was an amazing experience! David made sure I got a car that suited me perfectly, ensure the process was smooth and easy and made sure I w... See more


Company details

  1. Car Dealer

About Arnold Clark

Written by the company

For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.

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Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191K reviews

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4.7

All reviews

(191,173)

21,522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Car Purchase

Very positive experience. Consultant Kirwan took the time to show us all the different model specifications and wasn't pushy or trying to upsell. Overall would recommend

July 12, 2026
Rated 5 out of 5 stars

Purchase of a new car

Cannot fault from walking through the entrance doors to driving away in a new car a few hours later.
All staff very courteous and helpful in all aspects of the transaction.
Highly highly recomend.

July 15, 2026
Rated 5 out of 5 stars

Purchase of vehicle Arnold Clark

Purchase of vehicle Arnold Clark : Just quite simply a smooth transition of an operation from start to finish,consultants very knowledgeable and professional
10/10
Thanks a very satisfied roofer
ABC.🏴󠁧󠁢󠁳󠁣󠁴󠁿

June 5, 2026
Rated 3 out of 5 stars

Although the car was good value for…

Although the car was good value for money. I found a scratch from the driver side all the way back to the passenger side. I ONLY got reimbursed £200. The salesman went missing apparently on holiday without notifying me or passing on the sale to one of his colleague. Luckily, will from the Sydenham branch was really helpful.

Overall, I’m happy with the car.

July 13, 2026
Rated 5 out of 5 stars

New car

Recently purchased a car from Arnold Clark and salesman stewart mckinnon was first class realky hope hes there for next time i need to change my car 🚘

July 14, 2026
Rated 5 out of 5 stars

Just as good second time round.

This is my second review for Arnold Clark, Oldbury.
We have had a few issues with my daughter’s Motability vehicle. However the customer service we have received from the front of desk in the service department as been exceptional.
On our previous visit we were looked after by Joe, who was great. This time we dealt with Haylie, she was so lovely, really welcoming and so personable.
She kept us updated on progress and was so helpful, we felt like we had known her for years.
This branch is so lucky to have such lovely staff members. They make it a pleasure to visit at anytime.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Grant was extremely knowledgeable, professional, helpful and in no way pushy with sales tactics. We had a great experience from start to finish when buying our new car. Will definitely be back in the future.

July 14, 2026
Rated 5 out of 5 stars

Jamie was our salesman at arnold clark…

Jamie was our salesman at arnold clark linwood hes was very pleasant and helpful no pressure of jamie to buy and he made the whole transition a very unstresfull and pressure free experiance highly reccomend jamie customer experiance was very good

July 10, 2026
Unprompted review

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