Arnold Clark Reviews 

191,126
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 22,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable, friendly, and professional staff, who make the entire process smooth and easy. Many highlight the excellent service, noting consultants are supportive, patient, and go above and beyond to meet needs without being pushy. The overall user experience, from finding a car to collection, is frequently described as seamless and stress-free, with reviewers delighted by their new vehicles, finding them in immaculate condition and perfectly suited. However, some customers also noted issues with product quality, such as certain repairs, missing components, or cars not being fit for purpose. A few people also mentioned difficulties with communication and customer service, citing long wait times for assistance, being ignored by staff, or problems with complaint resolution and follow-up on vehicle issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting exceptional customer service from staff who... See more

Product

Reviewers mention positive feedback about the product, with many expressing happiness and satisfaction with... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting exceptional support and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a first-class, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish at Arnold Clark in Blackpool. Knowledgable, friendly professional sales consultant - no hard selling and gave us a great price for our old car. Found us a gr... See more

Company replied

Rated 5 out of 5 stars

I had been searching for my dream Car for months but Arnold Clark ensured that the dream became a reality in just two days. My product consultant, Racheal at the Wallsend Silverlink Branch ensured t... See more

Rated 5 out of 5 stars

We reserved the car on the Wednesday morning and Ryan, product consultant contacted us to anrrange our visit. He was informative, supportive and not at all pushy. He was reassuring and could not have... See more

Company replied

Rated 5 out of 5 stars

Bought my first car from David Melville at Arnold Clark and it was an amazing experience! David made sure I got a car that suited me perfectly, ensure the process was smooth and easy and made sure I w... See more


Company details

  1. Car Dealer

About Arnold Clark

Written by the company

For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.

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Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191K reviews

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4.7

All reviews

(191,126)

21,475 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Good communication from first reserving the car. John was brilliant and guided me through the whole process of buying the car. Everything was easy as almost all paperwork completed online. Texting system for communication was handy to allow me to reply when I had time. Found the whole experience great and no hard sell. Will be back in three years for a new car!

July 13, 2026
Rated 4 out of 5 stars

A great experience

Everything went really smoothly apart from a small mix up or understanding of collection date.
The friendly expert salesman informed and showed me everything, answered all my questions and gave me help when required

July 13, 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Robert,

Thank you for your review. We're pleased to hear your overall experience went smoothly and that the team provided knowledgeable and friendly support throughout. We appreciate your understanding regarding the collection date mix-up and are glad any questions you had were answered along the way.

Arnold Clark Team

Rated 5 out of 5 stars

Helpful salesman

The salesman was very helpful and friendly, he took us through everything step by step. He showed us the cars that they had in stock in our price range. Everything took no time at all and we had our car in three days. We're very happy with the service.

July 13, 2026
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Reply from Arnold Clark

Hi William!

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Arnold Clark Team

Rated 5 out of 5 stars

Great customer service

Great customer service good value for money

July 13, 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Tom!

We really appreciate your feedback! It's feedback like yours that really keeps us motivated!

Arnold Clark Team

Rated 5 out of 5 stars

My experience with Arnold Clark was…

My experience with Arnold Clark was wonderful and helpful. They provided good customer service and that helped me to get a pragmatic decision. From beginning to end, whole process was rapid and smooth. So, I received the vehicle safely and the collection was 100% satisfied. Thank you.

June 30, 2026
Rated 5 out of 5 stars

Bought a car from Arnold Clark today…

Bought a car from Arnold Clark today James was my consultant and he couldn’t have been more helpful he spent a lot of time going over everything with me and as I am no tech expert he downloaded everything I needed onto my phone , called when I got home to make sure everything was okay with the car and if I had any worries just to call him I had a tyre light come on to adjust something and he told me to take it in first thing next morning I did and he sorted it straight away he was very patient and knowledgeable about the car and made the experience very easy and straightforward.

July 13, 2026
Rated 5 out of 5 stars

Arnold clark

Seen and bought car on same day. Brilliant customer service sales rep Jodi couldn't have done anymore to help. Love the car. Always find it hard work changing cars but this experience was a breeze

July 12, 2026
Rated 5 out of 5 stars

Arnold Clark are the best!

The guy i met Adam was very friendly and everything i was interest he try to sort out for me. He answer on all my questions and details about the car i looking for. Thank you mate, i`m very satisfied with my purchace and love my car!

July 13, 2026
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Salesman Amrit was SUPER! You might pay a bit more but it’s worth it for the service and customer satisfaction. They go the extra mile to meet your needs and the toilets are top standard, to me highlighting how much they value their customers 👍

July 13, 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Keeley,

Thank you for your lovely review. We're delighted Amrit provided exceptional service and went the extra mile to ensure your needs were met. It's also great to hear the branch facilities added to your positive experience. We appreciate your kind words.

Arnold Clark Team

Rated 5 out of 5 stars

Harry very helpful man thank you

Harry very helpful man thank you

July 13, 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Manpreet,

Thank you for your review. We're pleased to hear Harry provided helpful support and made your experience a positive one. We appreciate you taking the time to share your feedback.

Arnold Clark Team

Rated 5 out of 5 stars

Great customer service from Pat

Great customer service from Pat, really helpful and alway followed up any question

July 13, 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Mr Webb,
Thank you for your 5-star review.
We're delighted to hear that Pat provided great customer service and was always on hand to answer your questions and keep you informed throughout the process.
We'll be sure to pass your kind comments on to Pat. Thank you for choosing Arnold Clark.

Kind regards,
Arnold Clark Team

Rated 5 out of 5 stars

My 2nd Citreon from Arnold Clarke

I bought a Citreon from Arnold Clarke in Sighthill Edinburgh. I had already reserved the car for 48 hours.
Brian was ready for me coming. I saw the car and the paperwork was done.
Brian brought the car to a dealer within 2 miles of my home in Glasgow 48 hours later and I was on the road in 10-15 min

July 11, 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Catherine,

Thank you for your lovely review and for choosing us again. We're delighted Brian had everything prepared for your visit and ensured the process was completed efficiently. It's great to hear the delivery arrangements worked so well for you and got you back on the road quickly.

Arnold Clark Team

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