I'm not sure if Arthur have recently invested in their support, but the two issues I have had recently have been dealt with so professionally and promptly, it was amazing! Nigel was brilliant, so help... See more
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The support from the team at Arthur has been second to none. We have had lots of questions and needed a ton of guidance whilst setting up and can't fault the service we have received, particularly fro... See more
Company replied
I was charged twice for one reference. This has never happened to me in 100 tenancies, so I can forgive the odd error, even though it is systematic ... and in theory my business relies on this system.... See more
we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unex... See more
Company replied
Company details
Written by the company
Arthur is a cloud based property management solution, supported by apps, that gives users an unprecedented level of control over their portfolios by bringing agents, tenants, owners and contractors together on one platform. With an open API, Arthur offers the very best online property management tools in one seamlessly integrated bundle, including Xero, Zoopla, Rightmove, OnTheMarket and many others.
Arthur online
Written by the company
- We are constantly innovating to make managing tenancies easier for all concerned and we need your help to do so!
- I wanted more free time!! I wanted to be more efficient!! I wanted to look more professional!! “With Arthur’s unique approach I achieved this and more. My tenants could not believe that they got an app when they moved in” Sarah (Portfolio Landlady)
Contact info
Unit 2 Iron Bridge House, Bridge Approach, , NW1 8BD, London, United Kingdom
- +44 (0)20 7112 4860
- sales@arthuronline.co.uk
- www.arthuronline.co.uk
3.4
Average
537 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Arthur have my money without any service!
I realised Arthur has been billing me since March 2024. I requested for it to be cancelled in March 2024 and they have carried on taking money out of my account
I have not been using their service since then, thinking they cancelled after requesting it.
I have tried calling several times, leaving several messages. I have also raised several tickets in this 'system messaging' again no response.
I want to speak to a human. I also contacted an employee I had an email from previously and was advised someone will contact me. Again nothing.
This is unexpectable.
Can someone from Arthur please contact me to resolve this.
Thanks.
October 6, 2025
Unprompted review
Reply from Arthur
Hi,
We are very sorry to hear about your experience and the ongoing billing issue you’ve described. We completely understand your frustration and want to get this resolved for you as soon as possible.
We have requested your details via Trustpilot so our team can locate your account and contact you directly to resolve this.
Kind regards,
The Arthur Team
Zero Support?
I have been trying to contact Arthur for months. I haven't had a single call back or email response to the point where I now feel compelled to leave this review in the hope someone actually contacts me from the company. The only contact I have had is when I booked in a demo, I explained my situation and what I needed and was assured that he would get someone to give me a call. That never happened. Do they even have a support team or just a sales team and 'bots' to do the rest? This has been ongoing since at least May. All this time we have been paying over £200 a month for a service that we can't use. We are unable to book in the training that is meant to be included and noone has even got back to me when I said I would pay additionally for training.
August 18, 2025
Unprompted review
Reply from Arthur
Hi Sarah,
Thank you for your feedback, and I am really sorry to hear about your experience so far. This is not the level of service we strive to deliver, and I completely understand your frustration.
We pride ourselves on offering a dedicated Support Portal where clients can raise and track queries directly with our team. Many of our users speak highly of the speed and quality of support they receive through this platform. You can access it here:
https://support.arthuronline.co.uk/support/home
To help get this resolved as quickly as possible, if you're unable to submit your query through the portal for any reason, we have also requested your contact details via Trustpilot so our team can reach out to you directly and assist without delay.
Please do not hesitate to reach out via the portal or respond to our request so we can support you properly moving forward.
Kind Regards,
Arthur Support Team
Nigel was very quick to help me with an…
Nigel was very quick to help me with an issue and overall I am very happy with the platform
September 17, 2025
Unprompted review
Nigel Asamoah's speedy response was…
Nigel Asamoah's speedy response was topnotch
September 8, 2025
Unprompted review
Fast and responsive
Nigel was very helpful fast and efficient. Sorted all our issues!
September 4, 2025
Unprompted review
Nigel - Units not showing
Nigel , thanks so much for sorting out the issue had with Units not showing up on Arthur so quickly. Amazing service!!
September 4, 2025
Unprompted review
Reply from Arthur
Hi Wendy,
Thank you for your kind words! We're really glad to hear that Nigel was able to help resolve the issue so quickly.
If you need any further assistance, we are always here to help!
Kind regards,
Arthur Support Team
Excellent service from Nigel
Excellent service from Nigel! Thanks for all your help.
September 3, 2025
Unprompted review
Reply from Arthur
Hi Jade,
Thank you for the great feedback! We'll be sure to pass on your kind words to him.
If you need further support, do not hesitate to get in touch!
Kind regards,
Arthur Support Team
Nigel was very helpful
Nigel was very helpful, we had a terrible signal and service intermittent, but he remained calm and we solved the issue via screenshare and chat messages. Solution conscious which is exactly what you require in these circumstances. Thank you.
September 2, 2025
Unprompted review
Reply from Arthur
Hi Morgan.
Thank you so much for your kind review! We are really pleased to hear that Nigel was able to support you calmly and effectively, even with the connection challenges.
We appreciate your support and look forward to helping you again whenever needed.
Kind regards,
Arthur Support Portal
I have just cancelled my subscription…
I have just cancelled my subscription to Arthur. I found the software hard to use and not very intuitive. Their support is not good enough in my opinion and the software didn't really offer any value to my business in my opinion.
August 11, 2025
Unprompted review
Reply from Arthur
Hi Stuart,
Thank you for sharing your feedback. We are sorry to hear that you found Arthur difficult to use and that our support did not meet your expectations.
We strive to provide a wide range of support options to our users, including a comprehensive support portal where you can raise tickets directly, tutorials, detailed articles, and video guides designed to make the software more intuitive and valuable for your business.
We appreciate your honesty and are continually working to improve our platform and support services. We are sorry that Arthur was not the right fit for your business, and we wish you all the best in your future endeavours.
Kind regards,
Arthur Support Team
Constant bugs
Constant bugs, slow performance, and regular outages, this software is a disaster. Save yourself the stress and look for something more reliable.
July 3, 2025
Unprompted review
Reply from Arthur
Thank you for your honest feedback. We're sorry to hear about the challenges you have experienced with bugs, slow performance, and outages. We understand how frustrating that can be.
We want to assure you that our team has been actively working on improvements. We are committed to implementing changes aimed at significantly reducing outages and improving overall system stability. While we know there is still work to be done, we are focused on making things better.
If you are open to it, we would love to learn more about your experience and see how we can help directly. Please reach out to us through our support portal. Your input is incredibly valuable as we continue to improve.
Thank you again for your feedback.
Kind regards,
Arthur Support Team
We finally moved to a property…
We finally moved to a property management software that actually works, what a relief. Arthur online was an ongoing nightmare: constant bugs, frequent outages, and painfully slow performance that made even simple tasks a chore. We wasted countless hours dealing with glitches instead of managing our properties. If you value reliability and your sanity, stay far away from this software.
August 11, 2025
Unprompted review
Reply from Arthur
Thank you for taking the time to share your experience. We are genuinely sorry to hear that Arthur did not meet your expectations.
We understand how frustrating it must have been to deal with performance and technical problems when managing properties efficiently. That is not the experience we strive to deliver, and we regret that we fell short in your case.
Our team has made significant improvements to the platform. To prevent the types of issues you described. Feedback like yours plays a vital role in that progress, and we genuinely appreciate it.
We are sorry to see you go. We wish you all the best with your new software solution.
Kind regards,
The Arthur Support Team
We recently just signed up to the app…
We recently just signed up to the app and after my first session I have been unable to get another session booked in for training even though it says I am entitled to 3 training sessions per month. However I am unable to book anyone in till months in advance, and it has been so frustrating trying to navigate the software
August 2, 2025
Unprompted review
Reply from Arthur
Hi Maria,
Thank you for reaching out and sharing your experience. We are sorry to hear about your difficulty booking your training sessions and the frustration with navigating the software.
To ensure we can assist you promptly and book your remaining sessions, please raise a ticket through our support portal (https://support.arthuronline.co.uk/support/home). Our team will then be able to coordinate and schedule the sessions at times that work best for you.
Kind regards,
Arthur Support Team
Ive just contacted support and yet…
Ive just contacted support and yet again received awful support.
I ask a question surrounding QuickBooks. I just got told. Arthur doesn't use QuickBooks by the Senior Financial advisor.
UPDATE
I just received a call from Arthur.
Problem sorted within 1 minute.
Arthur...! Please put back your phone support. Like it used to be. Its so simply. Speak to someone. Problems solved. HAPPY CUSTOMERS...!!
July 10, 2025
Unprompted review
Reply from Arthur
Thank you for taking the time to leave feedback. We’re genuinely sorry to hear about your experience.
While it’s correct that Arthur doesn’t currently offer a direct integration with QuickBooks, we completely understand how important this functionality is for some users. The good news is that enhanced integration with third-party accounting platforms, including QuickBooks, is something we’re actively exploring as part of our product development roadmap.
We also want to assure you that we do have a formal complaints procedure in place. You can find the full details here:
👉 https://support.arthuronline.co.uk/support/solutions/articles/202000090068-complaints-procedure
Please don’t hesitate to contact us through our support portal:
👉 https://support.arthuronline.co.uk/support/home
This is the best way to ensure your concerns are logged, tracked, and responded to as quickly as possible.
Thanks again for your feedback and please do not hesitate to reach out to our support team should you need any further support.
Kind Regards,
Arthur Team
Reply from Arthur
Thank you for sharing your feedback, and I’m very sorry to hear about the difficulties you’ve encountered. We understand how frustrating this situation must be and sincerely apologise for the inconvenience caused.
To ensure transparency and consistent communication, we use our support portal as the primary channel for updates and assistance. This helps us track all issues effectively and respond as quickly as possible. Our team has been posting regular updates via the software and responding to all support queries submitted through the portal.
If you haven’t already submitted a support ticket, we encourage you to do so. This will allow us to provide updates specific to your case and ensure you’re kept informed throughout.
Again, we apologise for the disruption and thank you for your patience as we continue working towards a full resolution.
Kind regards,
Arthur Support Team
Update on my last review
Update on my last review, system still down, 7 days and we still dont have a running system. Mangement never respond to emails, and dont even have a complaints procedure in place. Will keep leaving a daily review until we receive a response from your company and refund on the days we have been unable to access the sytem
July 8, 2025
Unprompted review
Reply from Arthur
Thank you for your feedback, and I’m truly sorry to hear about your experience. We completely understand your frustration and sincerely apologise for the disruption caused. We completely understand how disruptive this has been and appreciate your patience.
Please note that our support portal is the main channel where we provide assistance and updates, this ensures all issues are logged and tracked properly. We’ve been posting daily updates via the software and responding to all incoming support tickets.
If you haven’t yet raised a support ticket through the portal, we kindly ask you to do so as this will allow us to keep you updated directly and offer more tailored assistance.
Once again, we sincerely apologise for the inconvenience caused, and we remain committed to resolving this matter as quickly as possible.
Kind regards,
Arthur Support Team
DO NOT USE
DO NOT use especially if you are a small business and want it run efficiently. I have never used a system that is so bad. It constantly has problems, it is constantly being so called updated and to get hold of someone is impossible. We have made numerous complaints and Arthur are not interested. Cannot wait until the contract ends in December and we can use a proper system with real people to speak too who are actually interested in their clients!!
After seeing the reply to my review (which they have only answered as it is in the public domain and have ignored all my emails), it is a joke. They DO NOT care about customers at all. Over a week now and STILL NOT WORKING!!!
July 7, 2025
Unprompted review
Reply from Arthur
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience.
We completely understand how frustrating this situation must be. While we recognise that recent issues have been deeply disruptive, I want to assure you that our team is actively working on long-term solutions, and we remain committed to supporting all our clients.
We do offer full support via our dedicated support portal, where clients can raise tickets and receive updates.
We're very sorry to hear you're considering leaving us, but in the meantime, we’d be more than happy to help however we can to improve your experience during the remainder of your contract.
Kind regards,
Arthur Support Team
Nigel ever so helpful as ever!
June 18, 2025
Unprompted review
Poor Customer Service
We are a new signup and in the process of setting up all our records. We needed assistance and have been unable to make contact with anyone. No one answers any phone calls. No responses are made to emails and the contact form on the website has brought no response.
If this is how the cuistomer service is going to work going forward then we may cancel the service now before we invest more time and money on a service that appears to be unsupported.
The system appears to be great and we were excited to get to grips with it but with zero customer service or response it makes it a waste of time and energy.
Shame!
May 30, 2025
Unprompted review
Reply from Arthur
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience so far. This is certainly not the level of service we aim to provide, and I completely understand your frustration.
We pride ourselves on offering a first-class Support Portal for our clients to raise and track queries directly with our team. Most of our clients rave about the speed and quality of the support they receive through this platform. You can access it here:
🔗 https://support.arthuronline.co.uk/support/home
To help resolve this quickly, if for any reason you’re unable to raise your query through the portal, we’ve also requested your contact details via Trustpilot so we can reach out directly and assist you as soon as possible.
We’re excited to have you on board and would really like the opportunity to turn things around for you. Please don’t hesitate to reach out via the portal or respond to our request so we can support you properly moving forward.
Kind Regards,
Your Arthur Team
The system was great up until last…
The system was great up until last year. The removal of the chat feature on Arthur means you're unable to access any "live" help. Submitting a contact form doesn't yield any results, and sending an email doesn't receive a response - even to the sales team. It seems like once they've signed you up, they don't really care.
Update: I've added a star because they responded to the review and reached out to resolve the issue. That being said, I maintain a company should have easy to access customer support - it's part of the service you pay for.
May 21, 2025
Unprompted review
Reply from Arthur
Thank you for your review. I'm really sorry to hear that you've had difficulty reaching our support team, especially as we've received very positive feedback from other clients about the new support portal.
I had a look and noticed that your account hasn’t been activated yet, which is likely why you're having trouble submitting queries. I’ve just re-sent the activation email to you—once your account is set up, you’ll be able to raise support requests directly through the portal.
If you need any further help or have questions during the process, please don’t hesitate to reach out. We're here to help.
Kind regards,
Your Arthur Team
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