Dear Artknit, I love your brand and products. Thank you! I find you show integrity with your aim for sustainable, high quality and (relatively) affordable clothing. It has become rare to find compan... See more
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Review summary
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What people talk about most
Based on these reviews
I’ve been looking for good quality knitwear that will last me for years for a while and I finally found it! So refreshing to find a solid, slow fashion brand that is actually worth your money. Bought... See more
Amazing products; timeless pieces very versatile that I wear for work and on weekends; very simple lines with details perfectly executed Also really like the quality of the fabrics Very effi... See more
This flagship store in Milan is an amazing place to shop. Its concept is extraordinary and the staff is incredibly friendly and helpful. I discovered this brand through social media and found a lot of... See more
Company details
Written by the company
Artknit Studios connects you with the best Italian makers. By combining natural fibres, timeless designs and enduring craftsmanship, we offer you better products made in a better way at the lowest environmental impact.
Contact info
4.7
Excellent
868 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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Customer service is nice
Customer service is nice. Sales are friendly. However, they did not give me the appropriate paperwork so I cannot get tax refund in the airport :(
June 13, 2025
Unprompted review
Reply from Artknit Studios
Hi Francis, we're really sorry to hear about this inconvenience. Our sales team will contact you shortly to understand what was missing and what may have gone wrong. Thank you for bringing this to our attention, Artknit Team
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The quality of the shirt I bought is…
The quality of the shirt I bought is amazing!
July 1, 2025
Unprompted review
Very good quality clothes
I went to the opening of the Pop Store in Paris this Summer. The shop was very cute, and the staff were very welcoming. They took the time to explain the brand's approach and the meaning of the name. The clothes are truly beautiful, from very good quality fabrics and natural ! The items are not cheap, but if you want to treat yourself with a nice basic item, I highly recommend this brand.
May 9, 2025
Unprompted review
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My knits are absolutely beautiful
My knits are absolutely beautiful.
The postage was so fast i didn’t realise what the package was. When i opened the box and dust bags i was overjoyed at how utterly beautiful the vests are. Staples to last me the rest of my life. Thank you so much Artknit! Xx
April 21, 2025
Unprompted review
hidden costs, delayed refund, quality no better than zara
I usually buy 6 or 7 pieces from online retailers, and send back the clothes that don't fit. I did this with ArtKnit, and didn't notice the tiny warning at checkout that the company passes on the cost of customs to the customer. That ended up being $200. I found the quality of the clothes very poor for their price (no better than fast fashion) so I sent them back. It took a month, and multiple emails before they refunded the money. The company also deducted their own customs cost of $70, charged when the clothes re-entered Italy. That means it cost me $270 to try on poor quality clothes. I would not recommend this to anyone.
March 31, 2025
Unprompted review
Reply from Artknit Studios
Hi! We're truly sorry to hear that your experience with us did not meet your expectations. We understand how frustrating unexpected costs and delays can be, and we appreciate you taking the time to share your feedback.
Regarding shipping to the US, we do our best to be as transparent as possible: our Shipping Policy clearly states that for orders over $800, customs duties apply in accordance with U.S. import regulations. To further support our customers, we also display this information explicitly at checkout, to ensure full visibility even if the policy hasn't been reviewed beforehand.
As for the return process, we're genuinely sorry that there were delays at customs on the way back. We want to clarify that when a return request is initiated through our website, it’s clearly communicated that the return shipping cost is $29.9 and that any potential customs duties upon re-entry are the customer’s responsibility. This is something we highlight upfront to avoid surprises later in the process.
We're truly saddened that the product quality didn’t meet your expectations. While we aim to deliver high standards in both design and materials, we respect your perspective and take your comments seriously.
Warm regards, Artknit Team
Some tops in size m seem to be too…
Some tops in size m seem to be too large and others in size s too small. So I am not certain what size to take. Although I do understand that the fabric does not stretch, I need to take a size up, and accept that it does not look as good. The quality is good however! Also, the tops in white are see-through, you can see my bra through the top.
April 28, 2025
Unprompted review
Reply from Artknit Studios
Hi Sam, thank you for your review! We’re truly sorry to hear about the inconsistencies you’ve experienced with sizing. On each of our product pages, we always try to clearly specify the fit of each garment, and we also offer a Fit Quiz to help guide you toward the most suitable size based on your preferences and measurements. Our aim is to make the sizing process as smooth and accurate as possible, but we really appreciate your feedback — it helps us continue to improve.
Regarding the tops, especially in lighter colors like white linen, you’re absolutely right — due to the natural characteristics of the fabric, some slight transparency can occur.
Thank you again for your kind words about the quality, and for taking the time to share your thoughts with us, Artknit Team
Really good quality knitwear
Really good quality knitwear. It fits well and you can feel the premium cloth. Hope to buy again.
March 17, 2025
Unprompted review
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Outdated: Pay for Shipping and Returns
rarely write negative reviews, but this experience deserves one. Artknit is the only online store I know that charges customers for both the original shipping and the return — even if the product doesn’t fit. In today’s e-commerce world, this is simply outdated and not customer-friendly.
To make matters worse, they’ve chosen GLS as their shipping provider in Germany — one of the most unreliable delivery services, with frequent delays and technical issues at drop-off points.
For a brand that positions itself as premium and charges high prices, the customer service and logistics are seriously lacking. The overall experience feels poorly thought out and frustrating.
April 11, 2025
Unprompted review
Reply from Artknit Studios
Hi Sabine, we're truly sorry to read about your negative experience, and we appreciate you taking the time to share your feedback. It’s always disappointing to hear when we don’t meet expectations, and we genuinely regret that this was the case for you.
Regarding shipping costs, please note that the outbound shipping is not refundable, as specified in our policy. However, we do offer free shipping within the EU for all orders over €250. As for returns, a handling fee is outlined in our return policy.
We’re also sorry to hear about the issues you encountered with GLS. While we usually rely on GLS for European deliveries and have rarely experienced significant problems, we take your feedback seriously and will carefully evaluate potential alternatives to improve the service.
We regret that the item you ordered didn’t fit as expected. We've tried to make size selection as smooth as possible by offering a fit quiz and detailed measurements on every product page. Additionally, our customer care team is always available to support with size guidance before placing an order.
We genuinely hope you'll give us another opportunity to provide you with a better experience, Artknit Team
product that is very worth it!
Love it! Worth the price usually something like this by other brands would cost so much more
April 1, 2025
Unprompted review
Reply from Artknit Studios
Hi Matthias, thank you so much for your kind words! We're thrilled to hear you love our products. Offering great quality at a fair value is something we truly care about, so it means a lot to hear that it stood out to you. Hope you continue to enjoy it, Artknit Team
Beautiful high quality sweater!
Beautiful high quality sweater, the one I always wanted, and great overall service (good answering questions about sizes, returns, and more), very happy to recommend Artknit Studios!
March 1, 2025
Unprompted review
Reply from Artknit Studios
Hi Judith, thank you so much for your wonderful review! We're truly happy to hear that you found the sweater you've always wanted and that you felt supported throughout your experience with us. Your recommendation warms our hearts, Artknit Team
amazing price-to-quality ratio
The piece is so well made and the price-to-quality ratio is unbeatable given what’s available on the market (and I’ll include the pricey stores) for that same price tag. I’m very happy Artknit exists and plan to make another purchase this year. Please don’t raise your prices!!
January 13, 2025
Unprompted review
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Happy customer
Hi,
Very fast and efficient delivery. The garment was very well wrapped in its own bag for storage.
Very happy with my purchase. First and not the last buy with this brand.
February 3, 2025
Unprompted review
Excellent knitwear
Excellent knitwear, perfect design and high quality of wool
January 8, 2025
Unprompted review
Exceptional feel, amazing quality, great looks.
The quality, looks and feeling of the Ultrasoft Wool sweaters are all amazing.
I have bought one from their shop in Roma and ordered another one online.
I've had quite a few woolen sweaters over the decades - and the ones from Artknit are definitely on the top in terms of how they feel and how they look.
For me, a significant argument is also that all garments are "Made in Italy".
When ordering online, the service is excellent and the delivery time very quick.
My sincerest recommendations! A five-star company with five-star products.
January 7, 2025
Unprompted review
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Great quality & design as always!
Every article I've purchased from Artknit as always been perfect in terms of design, fit & quality. Would recommend the brand unreservedly
January 23, 2025
Unprompted review
Very poor wool quality
I bought a Maglia con Cappuccio a Coste in Lana Cardata 3 weeks ago. After just a few uses, the sweater started piling and showing signs of wool deterioration. It looks as worn out as sweaters that are years old and have been used hundreds of times. Absolutely not the quality I would expect given the price!
January 20, 2025
Unprompted review
Reply from Artknit Studios
Hi Tommaso, we're really sorry to hear that you're experiencing this issue with your sweater. The formation of a bit of pilling is actually quite normal, especially with natural wool fibers. We always recommend using a pilling comb to gently remove the pilling and then giving the sweater a wash—this should help improve the situation and prevent further pilling.
That said, we absolutely understand your concern, and we want to make sure you're happy with your purchase. If you’d like, you can send us some photos of the sweater at hello@artknit-studios.com, and we’d be happy to take a closer look and find a solution together, Artknit Team
Really bad service and no refund
Really bad service! They canceld my order and I never received my money back! I will never but again and Connor recommend them!
December 27, 2024
Unprompted review
Reply from Artknit Studios
Hi Emile, we're sorry for the frustration this has caused you. Unfortunately, there was an issue with the bank’s processing, which caused a significant delay in your refund. Thankfully, we were able to resolve the situation! We sincerely apologize for the inconvenience and truly appreciate your patience. We hope you might give us another chance in the future to provide you with the service and experience you deserve! Best regards, Artknit Team
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