Artknit Studios Reviews 868

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, timeless design, and the use of high-quality fabrics and craftsmanship. Many consumers appreciate the brand's commitment to sustainability and ethical production. The staff is frequently highlighted for being friendly, helpful, and providing excellent service, while the delivery service is noted for its efficiency and promptness, often accompanied by beautiful packaging. However, some customers expressed mixed opinions regarding the pricing, with a few finding the items expensive or the quality not matching the price point. Additionally, a small number of people experienced issues with sizing, noting that some items ran larger or smaller than expected, or that certain pieces were see-through.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers consistently praise the... See more

Quality

Users describe positive interactions with quality. Many consumers praise the high quality of the clothing,... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being incredibly... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices reasonable, especially... See more

Based on these reviews

Rated 5 out of 5 stars

Dear Artknit, I love your brand and products. Thank you! I find you show integrity with your aim for sustainable, high quality and (relatively) affordable clothing. It has become rare to find compan... See more

Rated 5 out of 5 stars

I’ve been looking for good quality knitwear that will last me for years for a while and I finally found it! So refreshing to find a solid, slow fashion brand that is actually worth your money. Bought... See more

Rated 5 out of 5 stars

Amazing products; timeless pieces very versatile that I wear for work and on weekends; very simple lines with details perfectly executed Also really like the quality of the fabrics Very effi... See more

Rated 5 out of 5 stars

This flagship store in Milan is an amazing place to shop. Its concept is extraordinary and the staff is incredibly friendly and helpful. I discovered this brand through social media and found a lot of... See more


Company details

  1. Online Marketplace
  2. Men's Clothing Store

Written by the company

Artknit Studios connects you with the best Italian makers. 
By combining natural fibres, timeless designs and enduring craftsmanship, we offer you better products made in a better way at the lowest environmental impact.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I adore this line

I adore the natural dye, hand knit wool sweater I picked up in the Rome store in September. It’s been in heavy rotation as it’s fitting in both casual wear around the house days and out for evening comfortable elegance.
I love the soft feel and structure which is lose but not sloppy.
I’m certain I’ll be picking up more items, as this brand is very aligned with my values and their quality is outstanding

September 29, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company and incredible quality

I initially had an issue with the delivery going to Australia. The customer support was extremely helpful and quick to follow up with getting the package redirected. It did overall take quite long to arrived which was disappointing but my husband loved the sweater(quality and design is top notch). He wants his whole wardrobe to be Artknit now.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product at the right price…

Excellent product at the right price delivered with seamless customer experience

October 21, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Florence, thank you so much for your positive review and for your support! It means a lot to us! Artknit Team

Advertisement
Rated 5 out of 5 stars

Artknit is a business that does simple things well…

Artknit is a business that does simple tings very well.
By simple I refer to the fact that the garments are the basics that we should all own.
The quality is excellent, and the price point is appreciably less than the equivalent for a "Brand".
What should never be overlooked is their championing of small, local producers, and their approach to sustainability.
They are just very good!

July 4, 2024
Artknit Studios logo

Reply from Artknit Studios

Hi Philip, thank you so much for this thoughtful review! We're truly glad to hear that you appreciate the simplicity and quality of our garments! Your recognition of our values means the world to us, and we’re so happy to have you as part of our community! Artknit Team

Rated 4 out of 5 stars

it's nearly perfect

I had the merino wool jacket over three years on my wishlist and finally decided to buy it, even though the price point was something that holded me back as a student. after feeling the fabric and seeing how lovely it was packed, I felt instantly in love with the quality and am looking forward to purchase my second jacket hopefully next year. what I noticed after wearing it for two weeks now is the slight peeling that is occuring which is normal for the wool fabric, but it was not this fast for another brand I own.

August 27, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi, thank you so much for choosing us for your purchase, and we’re thrilled to hear that you’ve been eyeing our merino wool jacket for so long! Regarding the pilling, you're absolutely right—this is normal, especially in areas with more friction. We always recommend using a pilling comb to gently remove the pilling and giving the jacket a wash afterward to help minimize it further. We appreciate your understanding and hope you continue to enjoy your jacket for years to come! Artknit Team

Rated 5 out of 5 stars

I am extremely satisfied with the…

I am extremely satisfied with the jackets and sweater I purchased both for the quality and the cut. excellent value for money.!

August 12, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Nicoletta, thank you so much for your kind words! We're thrilled to hear that you're extremely satisfied with the jackets and sweater, both in terms of quality and fit. It means a lot to us! Best regards, Artknit Team

Rated 5 out of 5 stars

Highly recommend

I'm absolutely in love with this linen-cotton blend top! The fabric is incredibly soft and breathable, making it perfect for warm weather. The cut is flattering and the length is just right. I've received so many compliments on it! I especially loved how the garment came with a handy storage bag, which is perfect for keeping it wrinkle-free while traveling. Highly recommend!

July 31, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi! Thank you so much for your wonderful review! We're absolutely delighted to hear that you're in love with your top and that you appreciated the handy storage bag—it’s those little details that we hope make a difference. Wishing you all the best, Artknit Team

Advertisement
Rated 5 out of 5 stars

Great Experience

Your great support and the fast delivery to my location was more than enough to be honest!
Also, the great quality of your clothes is amazing. For sure I will buy some more clothes from you soon, thank you!

August 7, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Antonis, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. It means a lot to us that you appreciate the quality of our clothes as well. Best regards, Artknit Team

Rated 5 out of 5 stars

Just perfect

July 6, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi! Thank you so much for your review and your support, Artknit team

Rated 5 out of 5 stars

Élégant craftsmanship and designExcellent product quality

Excellent product quality, packaging and customer service. Good sizing advice. I bought a dark navy polo and beige, buttoned waistcoat. The quality of workmanship and fabric is outstanding and the design very elegant. Absolutely nothing to fault!

August 1, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Nicola, thank you so much for your positive review and your kind words, they mean a lot to us! Best regards, Artknit team

Rated 5 out of 5 stars

Great quality products

Great quality products, and rapid delivery. Really like this brand - open a store in London????

July 2, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi James, thank you so much for your kind words! We're thrilled to hear that you love our products :) We hope to open a store in London soon! best regards, Artknit Team

Advertisement
Rated 1 out of 5 stars

Good clothes, terrible customer service

I bought because I like their values and the clothes look good. But had a terrible customer experience. Item got delivered to a wrong address and Artknit customer service didn't support by issuing a claim to the courier or requesting the courier to ship the item to my home. Very disappointed that this good looking business is not supported by an adequate customer service. Will not buy again until they do not fix their processes to serve the customer.

June 21, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Michael, we are truly sorry to hear about your disappointing experience. Despite our numerous attempts to resolve the issue with the courier, they returned the package to us without any notice and without our request. We confirm that we issued a claim to the courier! We understand that this inconvenience did not meet the standard of service we strive to provide. We deeply regret that this affected your experience with us.
We hope you will give us another opportunity to serve you better in the future. Your feedback is invaluable, and we are committed to improving our processes to ensure a better experience for all our customers. Warm regards, Artknit Team

Rated 1 out of 5 stars

Disappointed with Delivery Handling

I ordered a gift from ArtKnit - for home delivery to Luxembourg, but the courier mistakenly sent it to a parcel shop that is an hour away from my home.

For days, we tried to discuss arranging delivery to our home address after paying the shipping fee. However, ArtKnit didn't take accountability for the shipping mishap and opted to play it safe. After several days of back-and-forth, we were informed that the item is being sent back to Italy.

As a frequent customer, this experience is a letdown, especially since having it shipped back to Italy instead of simply redelivering it to my home address by car seems contrary to their environmental responsibility.

July 12, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Jeanne, we are deeply sorry that your experience with us has been so disappointing. Despite our numerous efforts to resolve the issue with the courier, decisions were made that were unfortunately beyond our control, as they returned to us the package without our approval. I assure you that we have filed a complaint with the courier regarding their poor handling of your shipment.
We understand how frustrating this situation must be, especially as a valued and frequent customer. We regret the inconvenience this has caused you and the negative impact it has had on your experience with us.
We hope you will give us another chance to serve you better and restore your trust in our service! Artknit Team

Rated 5 out of 5 stars

A great new brand to try out

It's a new brand for us and we were very pleased with the quality, cut and material of the items we selected.

June 8, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Chris, thank you so much for your kind words! We're happy to know that our brand has made a positive impression on you. We look forward to serving you again and hope you continue to enjoy our products, Artknit Team

Advertisement
Rated 5 out of 5 stars

Beautiful product the jacket which I…

Beautiful product the jacket which I ordered for my wife. She wanted sth like that made of cotton, and she found it in your shop. My wife is happy with the jacket.

May 24, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Juergen, thank you so much for your kind review! We're thrilled to hear that your wife is happy with the jacket and that she found exactly what she was looking for in our shop :) warm regards, Artknit Team

Rated 1 out of 5 stars

No refund after returned items

Returned items two weeks ago (tracking says delivered two weeks ago) and sent two mails asking for the refund status but never got any response. Opened a fraud claim now with Amex. Disappointing.

June 7, 2024
Unprompted review
Artknit Studios logo

Reply from Artknit Studios

Hi Fynn,

We are truly sorry for the inconvenience you experienced with your return.
We will conduct an internal check immediately and contact you via email within the next few hours to resolve the issue as quickly as possible.
We appreciate your patience and will do our utmost to rectify this situation promptly.

Thank you for bringing this to our attention, Artknit Team

Rated 5 out of 5 stars

Reasonable price, great quality

I’ve made already two orders, and more than satisfied. Great quality for the reasonable price. What I want to highlight is the packaging- so much attention to the details, I believe that’s what makes your customer loyal to the brand. Special thanks for guiding how to take care of my knit

May 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look