The rescue and evacuation respond is quickly and all doctor and emergency services including services agent are very professional. They dont risk my life in danger while i got AMS in 5800 meter.
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See what reviewers are saying
I remembered that i had not taken insurance before Kailash Yatra 50 min before boarding I called up Jitendra singh. And he was super fast in sending me the link and quotation. I could hear the urgency... See more
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I mailed them to know claim process for flight cancellations and trip delay which happened due to Nepal riots. Two days later they reply and DO NOT tell me the process or docs required , but ask that... See more
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I did the EBC trek SOLO in March-April 2024 and decided to take ASC360 insurance cover for the trek. First and foremost insurance provides the much needed peace of mind for this kind of altitude (556... See more
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Company details
Written by the company
ASC360 is India’s First and Biggest Adventure Safety Company which offers globally benchmarked safety and rescue solutions for high-level adventure sports and travel, led by a passionate team of professionals. Our promise is to do whatever it takes in every situation. As pioneers in the field, we also aim to build local safety infrastructure for the adventure community, providing trusted experiences and informed advice that inspires thrill-seekers across the globe.
Contact info
A-87/5, Wazirpur Industrial Area Road, 110052, Delhi, India
- 8448765102
- info@asc360.com
- www.asc360.com
4.2
Great
74 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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QUICK RESPONSE TEAM
QUICK RESPONSE TEAM, MR BASANT FROM OUR GROUP GOT AMS, MR ANSHUL FROM YOUR COMPANY WAS THE BEST TO CORDINATE.
SPECIAL THANKS TO MR ANSHUL FROM OUR GROUP.
November 26, 2023
Reply from Adventure Sports Cover 360
Dear NIKHIL GUPTA,
Thank you for your kind words! We're pleased to hear that our quick response team, especially Mr. Anshul, provided excellent support during the critical emergency situation. Your safety is our top priority.
Best regards,
ASC360 Team
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Snowsports professional for 17+ winters
I have worked in the snowsports industry worldwide since 2008. I have used this company 3 times recently, but so far never needed to use them in an emergency. On my last trip to Australia for snowboarding, my visa was delayed by a month. As i had used them a few times and intended to do so in the future, i asked them to be more personal and figure a discounted price for the delay before my final departure date. They have been unresponsive after telling me that they would find a solution. I have contacted them since and got no response. If i CANNOT get responses with just regular dealings, I feel INCREDIBLY UNSAFE AND UNSECURE to have to rely on them for an actual emergency.
July 7, 2023
Unprompted review
Reply from Adventure Sports Cover 360
Dear Cindy Khrime,
We genuinely appreciate your long-standing association with us and sincerely apologize for the recent inconvenience you've faced. It's disheartening to learn about your delayed visa situation, and we regret any frustration caused by the lack of a timely response.
Our commitment is to provide personalized and reliable services to our clients, and we understand the importance of addressing individual concerns promptly. We are currently investigating the communication lapse on our end and taking immediate steps to rectify the situation.
Your safety and peace of mind are our top priorities, especially in emergency situations. We assure you that your concerns are being treated with the utmost urgency, and we are working to find a resolution that aligns with our commitment to excellent customer service.
Please accept our sincerest apologies, and we encourage you to reach out directly to our customer service team at operations@asc360.com so that we can promptly address your specific case and regain your trust.
Thank you for your understanding, and we look forward to the opportunity to make things right.
Warm regards,
ASC360 Team
Very prompt response and hand holding…
Very prompt response and hand holding in emergency situation
November 22, 2023
Reply from Adventure Sports Cover 360
Dear BASANT KUMAR BHATNAGAR,
Thank you for sharing your positive experience. We're glad we could assist promptly in your emergency. Your safety is our priority.
Best,
ASC360 Team
Reply from Adventure Sports Cover 360
We're grateful for your support and thrilled to know that you're happy with our service, prompt response, and swift action. We look forward to serving you again.
Rescued while attempting Lobuche east peak
An unfortunate event that occurred during our attempt to summit Lobuche on November 6, 2023. My Wife Aakansha & I - Ankur, embarked on the climb from Lobuche High Camp in the early hours of that day.
Around the midway point of our ascent,I suffered a knee injury, compelling us to make the difficult decision to abandon the summit attempt and initiate our descent. We began our descent at approximately 4 am, and by 6:30 am, we returned to Lobuche High Camp. Recognizing the severity of the situation, we immediately sought to contact both our insurance provider, ASC 360, and our tour operator, Himalayan Wonders, to request assistance for the rescue operation.
The communication devices available at Lobuche High Camp were non-functional. The radio phones were not working, and the absence of a mobile cell network further complicated our efforts to establish contact. Fortunately, we were informed by a local cook at the high camp that there might be a possibility of mobile network reception on a nearby peak.
With my porter and climbing guide, my wife ascended to the nearby peak, and around 11 am, we established communication with ASC 360 and Himalayan Wonders. We provided them with the details of the incident, including the nature of the injury, our location, and the need for an immediate rescue.
The rescue operation, coordinated by the respective teams, was initiated, and we are thankful to Anshul and the team ASC! Around 3 pm, we were rescued from Lobuche high camp, and were transported to Lukla, from where we checked into our lodge.
November 6, 2023
Unprompted review
Reply from Adventure Sports Cover 360
Dear Ankur and Aakansha,
We sincerely appreciate your detailed account of the unfortunate incident during your Lobuche summit attempt. Your safety is our utmost priority, and we're relieved to hear that the coordinated efforts of ASC 360 and Himalayan Wonders facilitated a swift and successful rescue operation.
We understand the challenges posed by non-functional communication devices, and we're grateful for your resourcefulness in finding an alternative solution. Anshul and the entire ASC 360 team are dedicated to ensuring the well-being of our clients, and we're pleased to have been of assistance in your time of need.
Wishing you both a speedy recovery, and we remain at your service for any further assistance or inquiries.
Warm regards,
Team ASC360
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ASC 360 team is super attentive to…
ASC 360 team is super attentive to customer queries and their adventure insurance is the best fit for the trekkers. Anshul helped get me the insurance at the last moment and made my trek tension free.
October 29, 2023
Unprompted review
Reply from Adventure Sports Cover 360
Thank you for your kind words! We're delighted to hear that Anshul and our team could assist you promptly, making your trek worry-free. Safe travels on all your adventures! 🌍✨
Helicopter evacuation
Very good service! I fell sick at Everest Base camp, I called their emergency number in Nepal and their doctor recommended some medication and supplementary oxygen as my oxygen was 58. Next morning at 6.30am, I was evacuated to Lukla and then to Kathmandu hospital. I was discharged after one day of hospitalisation. ASC company took good care of me. I recommend them to all my trekking and climbing buddies.
May 23, 2023
Unprompted review
Reply from Adventure Sports Cover 360
Dear Chen Xiaoyi,
Thank you for sharing your experience with ASC360. We are delighted to hear that our swift responses played a crucial role in ensuring your Helicopter evacuation during your time at Everest Base Camp.
At ASC360, our commitment is to provide comprehensive support and swift responses to emergencies. Your recommendation is valuable to us, and we look forward to assisting you and your fellow adventurers in the future.
Wishing you continued health and successful journeys.
Regards
ASC360 Team
Nice service
November 4, 2023
Unprompted review
Reply from Adventure Sports Cover 360
Our team works hard to provide the best services, and it's rewarding to see that reflected in your feedback.
Amazing service from Jatinder Singh as…
Amazing service from Jatinder Singh as I wanted insurance on urgent basis and for which he went extra mile. Thank you so much for this service.
November 3, 2023
Unprompted review
Reply from Adventure Sports Cover 360
Thank you for your kind words! 🌟 We're thrilled to hear that Jeetender Singh went above and beyond to assist you with your urgent insurance needs. Our team takes pride in providing exceptional service, and it's wonderful to know that Jeetender delivered on that commitment. If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Your satisfaction is our priority! 🚀
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Hassle free & quick response
October 27, 2023
Reply from Adventure Sports Cover 360
We're grateful for your support and thrilled to know that you're happy with our service response. We look forward to serving you again.
Shame on you!
My friend got scammed by these people after he had an accident.
May 11, 2021
Unprompted review
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