Had been hunting around for a specific product that was out of stock everywhere but Ask had in stock, there was an issue with the order, due to my own incompetence but after an email, this was very q... See more
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Review summary
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Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more
Very fast and seamless experience with AskDirect I had. Ordered my TV, arrived in less than 2 working days, very professional delivery made, been called in advance by the courier. They have very good... See more
Ordered our Sony TV and the whole process was perfect from start to finish. I was kept informed at each stage and received my TV in 2 days. Delivery was by FedEx and was delivered quickly without any... See more
Company details
Written by the company
We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!
Contact info
31 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02073078321
- sales@askdirect.co.uk
- www.askdirect.co.uk
4.8
Excellent
1K reviews
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Hasn’t replied to negative reviews
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Highly recommended
Good fast reply to my email regarding the product, great price and quick delivery
July 2, 2024
Good experience all round
Shopped around all the major retailers to get the best price for a new tv. Never visited this retailer before but was very impressed by the web site and of the service AskDirect offered. Tv ordered and delivered within three working days. Kept fully informed of delivery dates and times and got exactly what I wanted at a very competitive price. Happy days!
June 27, 2024
Ordered headphones, had to send back but good experience
Ordered headphones, changed my mind and it was a really easy return.
June 25, 2024
Very poor courier service
The item was dispatched in good time and UPS had messaged me to say they would deliver on 18/06/24. Tracking and text messages indicated that the item was on track. After waiting in all day I received a message to tell me my package had been delayed even though it was allegedly out for delivery. The new delivery date was for the following day however I was not going to be home. The item I purchased was for this planned short holiday which did not arrive. I rescheduled delivery for the 24/06/2024 when I returned but am now unable to track the item.
Couriers appear to be getting more and more unreliable.
June 16, 2024
Never heard of this company
Never heard of this company , but when I purchased this Sony HT-S2000 sound bar at a Hugh discount as it was an "open box" I was wondering just what would I receive . No worries this purchase was clean and genuine , and what a buy and it turns out to be a good company and worth buying from .
June 20, 2024
Unprompted review
Such a speedy delivery
June 10, 2024
Received the wrong Tv
Received the wrong Tv. Customer service are rude and useless
June 2, 2024
Unprompted review
Robert’s radio battery
Straightforward and reliable service for a product that was not easily available at the price elsewhere.
May 20, 2024
Bargain price fast delivery great item!
May 17, 2024
A first and certainly not a last!
An overall great consumer experience. I read it was a family run business and although I like to support small businesses, they generally find it difficult to keep up with the bigger companies. However, in this case, having read the online reviews I had some faith in the process and ordered a Sony product which they also happened to price-beat any other search. I really admired their dispatching process, which was informative and arrived much faster than stated. Well done guys, I can’t wait to come back when that time comes. Thank you from a conscious consumer’s point of view.
April 25, 2024
Genuine service delivering a genuine product
Ordered open box renewed Sony headphones from Ask. Product arrived within 3 days, box and product in pristine condition with 3 years Sony warranty. Delighted.
May 5, 2024
Once ordered my item was delivered…
Once ordered my item was delivered within 2 working day, well packaged and a lovely delivery person, kept updated on delivery, 1st class service all the way.
April 29, 2024
Excellent service and great price
Excellent service and great price. Bought refurbed Sony headphones - absolutely spot on and a 3 year warranty too - £80 cheaper than price of regular ones and they are absolutely spotless. Customer service was second to none.
April 16, 2024
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