Aston & Fincher Reviews 

137
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Do not purchase from this company - well that’s if you want to see your goods, you have paid for! I did all the chasing to see where my order was a week later, i emailed and then tried to... See more

Rated 5 out of 5 stars

Order my items but then I was sceptical because I didn't check the negative reviews till after I ordered. But everything has gone smoothly and I'm really happy with the transaction, I ordered on Sater... See more

Company replied

Rated 5 out of 5 stars

Been going into the beauty and hair wearhouse for many years it’s always pleasure to visit everyone is always very helpful Denise it’s amazing always there to help whenever you need her even tho she’s... See more

Rated 5 out of 5 stars

A lady from Aston and Fincher sent a text to my phone to let me know some items were out of stock and would I like to replace with anything else or a refund. Never had that from previous suppliers. F... See more

Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Hair Product Store

Written by the company

Aston and Fincher, trade professional hair and beauty wholesale supplies since 1959.


Contact info

3.6

Average

TrustScore 3.5 out of 5

137 reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(137)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 2 wax pots from this company…

I ordered 2 wax pots from this company online, they where smaller then expected, so I went to return products to Oldbury, they told me you didn't order from our store and they didn't help me. I then went to the Birmingham store just before 5pm, and they didn't return my money and gave me a credit note instead, very poor customer service, they where more interested in closing the store and wanted to go home. My very first experience with this company and its not been great. I feel like they stole my money.

March 6, 2023
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Reply from Aston & Fincher

Dear Zul,

We are sorry to hear the issues you have experienced. We appreciate your feedback and your comments have been passed to the relevant departments to investigate internally.

Please accept our apologies for any inconvenience caused.

Kind regards

The Aston & Fisher Team

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Rated 5 out of 5 stars

A pleasure to deal with

I always gets a happy, friendly voice on the end of the phone. They are always happy to help and are pleasant. Delivery has never been late. It's easy to order online too and a great way to appreciate the VAT free days.

March 1, 2023
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Rated 5 out of 5 stars

5 stars best wholesalers

5 stars always helpful if you need to call up.
Have always been helpful if I need to add on to an online order.
Helpful when something isn’t quite right or something may be missing in order they always sort the situation out quickly.
I will always use them as my wholesalers

March 1, 2023
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Rated 2 out of 5 stars

Overall not great service online.

Overall not great service. I had items that weren't in stock, my order went to a store 50 miles away.. they contacted me. When I contacted them, I was ignored and no one tried resolve regards my order issues. The ordering online, kept telling me items were out of stock when they weren't. Website very slow.

February 1, 2023
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