Audio Affair Reviews 

6,435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and reliable delivery service, noting that delicate audio items always arrive securely packaged and right on time every single time. People also mention the incredibly helpful staff members and highly competitive pricing, making it remarkably easy to find wonderful deals on equipment. Some reviewers were not happy with receiving incorrect items or discovering that certain purchased products failed to function properly. A few other people also noted issues such as poor product design or occasional communication delays regarding order tracking updates.

What people talk about most

Product

Customers had positive experiences with product, noting that items such as digital audio players, turntables,... See more

Delivery service

Consumers find delivery_service to be positive, consistently reporting that orders arrive quickly and as... See more

Service

People report positive experiences with service, highlighting exceptional support and communication from the... See more

Price

Reviewers highlight positive aspects of price, noting that items are very competitive and affordable compared... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order of The Beach Boys’ Pet Sounds on Analogue Productions arrived safely and in good time via DPD. The record was in perfect condition as had been well protected by good packaging. I would buy... See more

Rated 5 out of 5 stars

My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more

Rated 5 out of 5 stars

First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175... See more

Rated 5 out of 5 stars

Audio Affair knows how to relate to the customer - they are anxious to please and do everything they can to help. I asked them to supply a replacement remote control for my hifi, and they did so prom... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store

Written by the company

Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.

Written by the company

Free UK Delivery
On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
Hi-Fi Specialists
Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
0% Finance Available
On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
Secure Online Ordering
Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,435)

364 reviews in the last 12 months

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Rated 5 out of 5 stars

IEC to IEC shielded cables custom made for me

I needed some IEC to IEC shielded cables to use with a DC filter unit so contacted Richard at Audio Affair. He was able to get some custom made for me within about 10 days from initial enquiry to delivery date. Stellar service and comms and I really am glad I went with Audio Affair for these cables. They sell a lot of pretty expensive high-end stuff but I felt I got the same standard of customer service for my £150 purchase as someone would spending thousands. Will definitely hope to use thus company again in the future.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ordering process was smooth but, owing to a slight delay in the availability of the product, I wanted to change the delivery address, which raised timing issues because I needed it to be delivered to my work address during business hours... received a phone call from Audio Affair (yes, an actual human being and a very pleasant one!) and everything was sorted quickly and efficiently. Can't fault it - thanks Audio Affair. The product was great, by the way.

March 20, 2026
Rated 5 out of 5 stars

Great Customer Service

Although the item that I originally ordered (had been opened) had been sold ,Audio Affair honoured the discounted price and sent me a brand new up opened unit. Great customer service

March 20, 2026
Rated 5 out of 5 stars

Audio affair offered unbeatable value…

Audio affair offered unbeatable value on the item, they allowed for quick purchase via their website, kept me informed of the progress of my order. I received regular updates, then tracking and support. The site and service were brilliant and I hope to purchase again. In the meantime I can enjoy my order.

March 13, 2026
Rated 5 out of 5 stars

great online site

bought these speakers a few weeks ago,i wasnt sure how they would perform but im amazed at the sound quality they offer,thank you audio affair

March 18, 2026
Rated 4 out of 5 stars

item had been opened/repacked beforehand

Delivery was as it should have been but it was obvious even before unpacking that the item had been opened before and then re-sealed with tape. Unfortunately when i opened the panels were seperated with unused FedEx jiffy bags and when assmbling i found out the reason for the item being opened before was that the bag containing the small parts to allow assembly had been opened and one item was deficient. I suspect this was an ex-display item.

March 3, 2026
Rated 5 out of 5 stars

purchase of naim cable

spoke to jamie regarding purchase of a naim 4 pin din to rca cable - he was very helpful,bought the item from their on line store - no problems at all and would highly recommend them

March 4, 2026

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