Excellent service and great price for the throttle body part I ordered from Autodoc. Part arrived quickly allowing me to complete job on the car quickly. Two reasons for not giving 5 stars. The labe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
dI am in Siaya in rural Kenya and only buy OE stuff. Autodoc have always been my port of call for this as my parts have always arrive as ordered. Though my courier also plays a very big role, it start... See more
Company replied
good service and exhaust part fitted perfect. shame the bolts in the fitting kit werent suitable and ended up using existing bolts on the car otherwise all good. delivery only took couple of days wit... See more
Company replied
As always stunning service. I have an old 1999 Audi A4 TDI. AUTO DOC is just about the only place I can get just about any part. Parts are always reasonably priced and always there is a choice or comp... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Both parts fit my car just fine
Both parts fit my car just fine, delivery dpd is excellent
August 13, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Misleading App Recommendations, Hidden Disclaimers, No Support – Avoid
I ordered a part from Autodoc after their app recommended it based on my vehicle registration. The part arrived late, and worse, it was not compatible with my car even though Autodoc’s own system said it was.
When I contacted support, I was told there is a compatibility warning telling customers to check the OEN manually. What they did not mention is that this warning is buried at the very bottom of the item details page, below the Buy button, and completely invisible unless you scroll past everything. It does not appear on the part selection page, the cart, checkout, or final confirmation. You can buy the item without ever seeing it.
This is misleading design. If Autodoc expects customers to verify OEN manually, they should make that clear before purchase, not hide it where most customers will never see it.
Their app recommended the part. Their system said it fits. It did not. That is an incorrect item supplied.
Customer service was just as bad. On live chat, I waited over 10 minutes for a reply. When I did not respond for only 3 minutes because I was taking screenshots to support my case, they abruptly ended the chat. No warning, no courtesy, just closed the conversation. That tells you everything about how little they value customers.
I emailed support and complaints. No reply at all. Live chat was dismissive and simply repeated the hidden disclaimer excuse.
Autodoc’s customer service is slow, unhelpful, and unwilling to take responsibility for their own recommendation system. The delivery was late, the part was wrong, and the support has been non-existent.
I will not be using Autodoc again, and I strongly advise others to be cautious. The app recommendations cannot be trusted, and the company hides behind disclaimers you are unlikely to ever see.
August 15, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Joel Bunn,
Thank you for your review.
We are sorry to hear that you have faced inconveniences.
Please be informed that the standard processing time for an order is 1-2 working days, after which the order is shipped. The delivery time is 3-4 working days.
Your order was placed on 04.08 and sent on 05.08.2026 and parcel was delivered on 08.08.2026
All delivery terms are met.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please don't ignore Safe Order option at the checkout, it gives you the opportunity to return parts during 200 days and we will provide you with the return label.
Thank you for sharing your experience with our support - it is important for us to know about such situations so we can improve. We strive to make every interaction useful and comfortable. We will investigate the situation internally to understand how to avoid similar misunderstandings in the future.
We see that you have wrote your emails to us on Saturday( 15.08.2026). In the nearest time we will reply to you.
You can always contact us at trust@autodoc.co.uk if you have any questions.
Kind regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Everything i've ordered has arrived…
Everything i've ordered has arrived within stated time, look good quality will let you know when fitted thank you .
August 10, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Parts dispatched when you said price…
Parts dispatched when you said price was very good and was delivered in good time by dpd .at last a reliable company
August 11, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Missing part of order, promised delivery dates plucked out of thin air
When I placed the order for 4 rims, the website said the rims will be delivered on the 10th-11th August. Then their automatic chatbot said 13th August. Then 17th August. Then back to 13th, for days. Whole order, in 2 parcels, allegedly posted on the 11th, but DPD tracking has been saying 'We've received your order details, but have not yet received your parcel' - for days again.
Then parcel number 1, containing 2 rims, finally arrives on 14/08/26, having been marked as posted on 13/08/26 by DPD - but parcel number 2 is still nowhere to be seen.
Then DPD delivers the second order on 16/08 - but there is only 1 rim, the other one is missing... I need 4 rims, not 3, my car happens to run on 4 wheels!
No easy way of contacting any sort of customer service - it's either chatbot via a chat, or a bot answering emails (you can hack it eventually by typing in 'human agent' into the chat repeatedly. Then you are put in a queue and then maybe, after a looong time, a human agent will answer). Rubbish service, rubbish customer experience. Would not recommend a company that blatantly makes delivery dates up, especially as you will then eventually receive only 3/4 of your order.
August 14, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Eni!
We are truly sorry to hear about your experience and completely understand your frustration. We appreciate you taking the time to explain in detail what happened with your order.
We sincerely apologize for the repeated changes to the estimated delivery dates, the delays in the tracking information, and, most importantly, for receiving only 3 out of the 4 rims you ordered. We understand that receiving an incomplete order is particularly frustrating when you need all four wheels for your vehicle.
We are also sorry that you experienced difficulties when trying to reach our customer service. We understand how frustrating it can be when you are looking for a quick and direct solution, and we take your comments regarding the communication process very seriously.
We would like to assure you that we want to investigate the situation properly and determine what happened with the missing rim and the delivery of your order.
Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We hope to clarify the situation and find an appropriate solution for you as quickly as possible.
Once again, we sincerely apologize for the inconvenience, delays, and poor experience you have had with this order. Thank you for bringing this matter to our attention and giving us the opportunity to investigate it.
Best regards,
AUTODOC Team
Great company but needs to use a…
Great company but needs to use a different courier, DPD are a joke
August 14, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Tim,
Thanks for your review.
We are sorry to hear that you are not satisfied.
We would like to get to know why do you think so.
Please contact us at trust@autodoc.co.uk and provide your order details and tell us please what has happened.
Best regards,
AUTODOC Team
Legal Scammers
Legal Scammers. on the app it's saying that it's compatible with you're car ,but on arrives it's not. Apparently you need to double check with them on the chat if you want to be shure. This wasn't a problem if they are not answering after 40 minutes ( and I'm serious, I have to wait two times 40 or more minutes to answer). Horrible experience.
August 14, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Mihai A!
We apologize for any inconvenience this may have caused. Let us look into the situation.
Please provide us with your order number or customer ID so we can contact you as soon as possible and resolve the issue promptly.
Best Regards, AUTODOC Team.
All I need is a wing mirror but as none…
All I need is a wing mirror but as none of there part numbers match mine, despite looking identical, there is no way to contact them except by chatting to a robot which only allows certain questions, none of which relate to the issue. When they suggest a part its completely wrong.
August 13, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello M. Govan!
We’re sorry to hear about your experience and understand how frustrating it can be when you need a specific part but cannot find a matching part number, especially when the product appears visually identical.
We would be very happy to check the correct wing mirror for your vehicle manually and assist you directly. Please contact us by email at trust@autodoc.co.uk, including your vehicle details and, if possible, the VIN/OEN and the part number of your existing mirror. Our team will then investigate the correct option for you.
We also apologize for the difficulty you experienced when trying to contact us through the automated chat. Your feedback is very valuable and will be passed on to the relevant team.
Please give us the opportunity to assist you directly and find the right solution. We look forward to hearing from you.
Best regards,
AUTODOC Team
Ordered a part about 11pm and arrived…
Ordered a part about 11pm and arrived Friday morning. Cheapest I could find and it means I can now use my car safely. Just so grateful. Didn't hear much until the Thursday night and worried it hadn't been despatched but I needn't have! Awesome.
August 14, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Laura!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
Basically very poor communication
Prices are good, but very poor customer service in my case of a missing package. I enjoyed the process of selecting, confirming and paying for the part, but it went very pear-shaped from there.
Think carefuly before using if you are in the UK, they use EVRI :-{
The EVRI driver went to the wrong address and scanned as delivered, he was abandonning it when an employee told him of his error. He took the parcel away and that seems to screw their system, it shows as delivered and their chatbot kicks you out, a dead end.
Autodoc's robot is also rather poor, but Google's suggestion of how to break through worked, I chatted with a human twice, she said she would get on to EVRI and come back with an update, I've heard nothing days later.
With the delivery failure, I went along with Autodoc's claims process, I was given the option of "Refund" or "No Refund", what nonsense! A day or two later they closed the case! That would leave me about £260 out of pocket and they think that's OK.
I'd have taken the refund and run away, but the part is scarce, I needed the parcel EVRI now had.
My next step would be to involve my Credit Card company, I believe they can really put the squeeze on, blocking payments, worth knowing if this happens to you.
I noted an update on Autodoc's site last night, a re-delivery, again to another wrong address and not a peep from the dreadful EVRI. I found that business today and now have my box, no thanks to Autodoc or EVRI, and all very stressful.
I have replied to their last non-automated email saying I now have it, I wonder if they will ever read it. Will I ever get an apology, they're free and demonstrate some degree of caring.
Oh and the label on the box has a big barcode, I scanned it and the address is correct but somehow the text address is nonsense, so all this fuss started with Autodoc!
August 8, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Customer!
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and stress caused by the delivery issues with your order.
We understand how frustrating it was to see your package marked as delivered when it never arrived, and we regret the difficulties you encountered in getting support and order status information. This is not the level of service we strive for.
We are pleased to hear that you were eventually able to receive your package. However, we fully acknowledge that the process was much more difficult than it should have been. We also value your feedback regarding delivery processing, communication delays, the claims process, and the address information on the waybill. Your comments have been noted and will be passed on to the appropriate teams for investigation and improvement.
Please accept our sincere apologies for any inconvenience this has caused. We appreciate your cooperation and thank you for your patience during this situation. If you have any questions regarding your order, please contact us directly with your order details so we can investigate further.
Best Regards, AUTODOC Team
Speedy service
I’ve been buying pattern parts from AUTODOC for some time now and I always receive my goods in good time.
Great parts at great prices with a speedy service.
August 14, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Perfect service 💯
August 14, 2026
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Identified and ordered brake discs…
Identified and ordered brake discs which were incorrect size.
Caused me a lot of trouble
July 13, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Stuart ,
Thanks for you feedback.
We are sorry that your received incompatible parts.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
We can’t see any claim from you concerning this issue.
You can open return request in our account or on our website. We sent you return instructions.
If you have any questions you can always contact us at trust@autodoc.co.uk
Best regards,
AUTODOC Team
Slow delivery, incorrect parts and estimates, unresponsive customer service.
In the first experience I was quoted a short 3 to 4 day delivery timescale, after this period I looked and the estimate increased another 10 days. I cancelled the order. I'd also had problems with then distinguishing between the billing address and delivery address.
On my second order, the part was delivered to the wrong address, and the part incorrect and not compatible with my vehicle.
The resolution is too slow, not immediate, the bot they employ cannot discern anything complex. I'm left not knowing if there is a comparable part, how to return etc. No customer service...i would generally avoid this company, it's too slow and unresponsive to problems
August 14, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Peter!
We're sorry you had this experience.
However, we would appreciate it if you could give us the opportunity to look into the situation and try to find a solution.
Please contact us and provide details of your order at trust@autodoc.co.uk.
We will definitely review everything thoroughly and come up with a solution.
Best Regards, Your AUTODOC Team
Very disappointed with AUTODOC
Very disappointed with AUTODOC. Their website clearly advertised the brake discs as a “set of 2 pieces”, but after I placed my order, they admitted it was a system error and refused to honour the advertised price.
Instead of taking responsibility for their own website error, they are asking me to pay an additional £24.99.
August 13, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Zoltan Somogyi!
We’re sorry to hear about your experience and understand your disappointment regarding the advertised product information and price. We would like the opportunity to review the circumstances and clarify what happened. Our Quality Control Manager will be contacting you shortly to review your case and assist you further. Thank you for your patience.
Best regards,
AUTODOC Team
What a joke
What a joke.
Ordered parts on Sunday. It’s taken them four days now to process the order for oil and filter for a vw gti engine. And now Evri are still expecting it. So six days later I still will not have the parts I paid for upon ordering. Amazon can do next day and AUTODOC said next day. They didn’t mention which next day to be fair.
Also it seems impossible to contact them on this.
If my parts arrive for the service my vehicle is due before we go away I will be shocked
I will be deleting the app and telling others not to use. Should have used Amazon
August 13, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Lee,
Thanks for your review.
We are sorry to hear this.
Please note that order processing time is 1-2 working days and then order is sent.
The delivery time is 3-4 working days.
Please note that the tracking information maybe not updated for a few days after dispatching.
The tracking information will be updated after the package crosses the UK border. This is typical for international shipping.
You can always contact is in the live chat if you have any questions or at trust@autodoc.co.uk
Best regards,
AUTODOC team
Great service every time
I use autodoc whenever I need good quality parts for my vehicles the service is always good and the prices are very competitive
August 10, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.