Excellent service and great price for the throttle body part I ordered from Autodoc. Part arrived quickly allowing me to complete job on the car quickly. Two reasons for not giving 5 stars. The labe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great prices for good parts,but be prepared to wait possibly 5 days for delivery.so don't wait for parts to stop doing their job,order in advance
Company replied
I placed an order for several items and all were received in a matter of a few days. Nothing was damaged, wrong or imperfect. I will definitely order my future car parts from Autodoc again without hes... See more
Company replied
dI am in Siaya in rural Kenya and only buy OE stuff. Autodoc have always been my port of call for this as my parts have always arrive as ordered. Though my courier also plays a very big role, it start... See more
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Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.1
Great
19K reviews
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Fake Shipping and Delivery Estimates
The estimated delivery dates on the websites are fabrications and have no connection to reality. Once you order you are given a much longer equally random estimate. No way to get in contact with anyone to check on estimated shipping date. Support is via stupid chat bots. Rating 2 stars because I was able to at least cancel my order successfully (as far as I can tell)
August 10, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello John!
We are sorry to hear about your experience and sincerely regret the frustration caused by the delivery estimates and the difficulties you encountered when trying to obtain further information about your order.
We understand how important reliable delivery information and clear communication are, especially when vehicle parts are urgently needed. We would appreciate the opportunity to look into your case and clarify what happened with the estimated delivery time and cancellation.
Please contact us by email at EMAIL, providing your order number and any relevant details, so our team can review the matter and assist you further.
Thank you for sharing your feedback, and please accept our apologies for the inconvenience caused.
Best regards,
AUTODOC Team
Autodoc business model
Autodoc business model , send incorrect , faulty parts or cancelled parts before they left their premises , they ask you to rerturn to Germany at a cost of £20 instead of their Oldham depot in Manchester which is 20 miles from me. They know any order under £50 most customers will not bother they have already lost their outgoing postage £6 , so out of a £50 order you will recieve half of the money , even if its their fault. They do not adhere to distance selling regulations because they are registered in Germany in spit the fact the parts come
from the UK, they also make you wait 2 weeks for a refund depsite the fact a bank transfer /refund take 2 minutes. DONT BUY FROM AUTODOC pay extra to a local respectable local company , to save getting ripped off by Autodoc
August 10, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Graham Mckenna!
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the return and refund process.
We would like to clarify that we do not intentionally send incorrect or faulty parts, and we are always willing to investigate such cases individually. Return procedures and applicable costs can depend on the circumstances of the return and the conditions applicable to the order.
We also understand your concerns regarding the refund timeframe. Refunds may require processing through several stages, including verification of the returned goods and payment-provider processing, which can mean that the funds do not become immediately available in the customer's account.
Nevertheless, we take your comments seriously and would like to review your particular case rather than leave any concerns unresolved.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. We hope this will give us the opportunity to clarify what happened and address your concerns appropriately.
Thank you again for bringing this matter to our attention.
Best regards,
AUTODOC Team
Terrible experience
Terrible experience, avoid if you can.
I bought a driveshaft for my car after using the number plate finder on the website, and the part also matched the OEM part number. Based on that information, I expected it to fit my vehicle. Unfortunately, when it arrived, it didn’t fit at all.
I submitted a return request, only to be told that I would have to pay for the return myself. When I checked the cost of returning it, I was quoted £74 more than I actually paid for the item in the first place!
I then spent around an hour going back and forth with someone on their online chat. I was told they would try to get me a cheaper return price and asked for my email address, with the promise that I would receive the information within 24 hours.
It has now been longer than 24 hours and I’ve heard absolutely nothing.
I honestly don’t understand why I should have to pay for the return when the part was listed as compatible using their own number plate finder and matched the OEM part number, yet it still didn’t fit my car.
At this point, it would genuinely be cheaper to keep the driveshaft and use it as an ornament than pay £74 just to return it.
Very disappointing customer service and a very frustrating experience. I would think twice before ordering from this company
August 11, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Brandy!
Sorry to hear about your experience.
We completely understand your frustration.
However, please note we strongly suggest you always check OEN references in the product's description as registration number doesn't guarantee compatibilty with your car. OEN verification gives you almost 100% guarantee that you are ordering the exact part you need.
But we would be very grateful if you could give us a chance to check the situation. We would like to look into this case properly. Please send us your order number at tust@autodoc.co.uk. Our Quality control manager will contact you concerning this issue.
Best Regards, AUTODOC Team
Avoid at all cost they are scammers…
Avoid EGR VALVES at all cost they are scammers they send you faulty parts that cause more damage you pay extra for warranty but they don’t prioritise your claim and leave you hanging so you then have to go to a garage for the repair again .
They also leave the chats and keep passing you through to different colleagues the rudest one was astrid jones he needs to be fired the rude …..
To your response you have only emailed me today the 13/08/2026 clearly because of my review you are so lucky I can’t upload screen shots because it will show everything I’ve said is facts.
August 12, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Mr J,
Thanks for your review.
We are sorry that the part became faulty.
Please note that we don’t manufacture the parts, we are just selling them.
Also, we don’t have any extra paid option for warranty. Most likely you mean Safe Orde option, but this option just prolongs the return period for 200 days and provides return label, it doesn’t concern warranty cases.
You opened warranty case and we contacted you and asked the necessary information.
You claimed additional costs and we asked you to provide official invoices from the garage, but you sent us only receipt. To consider additional costs under warranty we need official invoice in PDF format.
We will also check your correspondences with our operators.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
clear to understand website
August 10, 2026
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive review 🌟 We’re happy that your experience with us left a good impression 🔧✨ We’ll do our best to make your next order even more enjoyable 🏆💫
Best regards,
AUTODOC Team
Totally shocking service
Totally shocking service, part ordered on 3/8/26 with expected delivery on 7/8/26 but no delivery and I then followed up the order to be told delivery would be 13/8/26 and following two additional contacts to the company was told 22/8/26 and then no expected delivery date, blamed supply issues. Item currently listed on web site as in stock with delivery in 2-3 days. The manager I spoke to on the phone to lodge a complaint informed me that the stock items couldn’t be shipped (reason unknown). At no time did the company update me I was forced to chase after them on all occasions and the live chat just tell lies to make you go away and the phone call screamed of we don’t care and excuses. Buyer beware I might add my local parts supplier can delivery within 48 hours and ended up considerably less expensive for exactly the same part. Would appear to be a company selling convenience but built on incompetence
Order no. 175363512.
August 12, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Stephen,
Thanks for your feedback.
We are sorry for the delay with processing your order.
Please contact us at trust@autodoc.co.uk and provide your order details, so we can check your case.
Best regards,
AUTODOC Team
Good service
Accidently forgot to add something to my order but I spoke to one of the chat services and the guy was kind enough to help me out, delivery came relatively fast and it was indeed the part I ordered, good stuff👍
August 12, 2026
Reply from AUTODOC - Great Britain
Hello Lex On Spotify!
Thank you so much for your kind feedback! We’re delighted to hear that our chat team was able to help you add the missing item to your order and that everything arrived relatively quickly and as expected.
We really appreciate your positive comments and are glad you had a good experience with us. We look forward to helping you again in the future! 😊
Best regards,
AUTODOC Team
Items are fine but delivery is awful…
Items are fine(likely) but delivery and customer service is terrible. they use Evri who are awful and dont have a customer service team, i eventually got an update that my parcel was lost and no delivery update is there, so i spoke to autodoc who said thats not what their system says so cannot provide a refund. they also blamed me for not confirming my address and said i need to talk to evri… why do i need to confirm my address multiple times and how can they not communicate with their carrier and get a proper update.
Lacking in communications and telling me i have to do their job for them.
August 12, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Ethan FV,
Thanks for your feedback.
We are sorry that you have faced inconveniences with the delivery and our support.
Please contact us at trust@autodoc.co.uk and provide your order details, so we can check your case.
Best regards,
AUTODOC Team
Good service.
August 10, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Spark plugs & coil packs fit perfectly…
Spark plugs & coil packs fit perfectly but the air filter was the wrong type.
August 10, 2026
Reply from AUTODOC - Great Britain
Hello Mark,
We are sorry to hear you faced any inconvenience.
Perhaps the product selection was incorrect? We recommend choosing using OEM.
Our quality control manager will look into the issue that occurred and get back to you in the shortest term.
Best Regards, AUTODOC Team
No worries The best even I know
No worries The best even I know, I was bought a radiator, but wrong one and no problem to return and get full refund! Thanks autodoc Exelent service
August 10, 2026
Reply from AUTODOC - Great Britain
Hello Girts Kalns!
Thank you very much for your kind feedback! We’re delighted to hear that your return and refund were handled smoothly and that you were satisfied with our service.
We truly appreciate your trust and support, and we look forward to helping you again with your future car parts needs.
Best regards,
AUTODOC Team
I ordered a few bits for my car and the…
I ordered a few bits for my car and the price was really good. The delivery was fast too. Absolutely fantastic service. I will definitely be ordering again.
August 12, 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Ordered parking sensor on 10aug…
Ordered parking sensor on 10aug delivered by DPD 11aug fantastic, £11,
Mercedes garage £150,Just fitted it,working perfectly,how long for,time will tell
August 10, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear DAVID!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
As always stunning service
As always stunning service. I have an old 1999 Audi A4 TDI. AUTO DOC is just about the only place I can get just about any part. Parts are always reasonably priced and always there is a choice or component manufacturer. They have proved to be a god send on more than one occasion. To date they have never let me down. Very swift delivery with fair shipping costs. Whats not to like!
August 10, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Another company with absolutely no…
Another company with absolutely no customer service whatsoever.
I have had two issues recently :
1 broken spill loom , they started a replacement order ,it now says cancelled and I am stuck with a vehicle in pieces. The ai chat bot is completely useless , and there is no other way of contacting a human being to resolve it .
Secondly I ordered a gearbox service kit that their system said would fit my vehicle based on reg , they have send an automatic transmission kit not a manual one . They now want me to pay the return postage .
I have a vehicle I need to use for work tomorrow sat on axle stands and I'm going to have to hope my local supplier has the correct parts in to get it working again before work .
You have completely failed in terms of customer service and parts specification and I no longer have any trust in your company to deliver the correct parts , to deliver suitable quality parts and finally faith in your ability to demonstrate any form of customer service that isn't an infuriation and completely unsuitable ai chat system .
You have done the maths and worked out you can make more money even if you destroy a percentage of your customer loyalty by using ai bots .
Disgraceful .
August 11, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello William Stuart!
We are very sorry to hear about your recent experiences and sincerely regret the frustration and inconvenience caused, particularly as your vehicle is needed for work. We understand how serious the situation is when a replacement part is cancelled and another part does not meet the required vehicle specification.
We also appreciate your concerns regarding the vehicle registration selector, the return costs and the difficulty you experienced when trying to obtain assistance. This is certainly not the experience we want our customers to have.
We would like to investigate both issues in detail, including the cancelled replacement order and the gearbox service kit, to understand what happened and determine the appropriate solution.
Our Quality Control Manager will be contacting you shortly to review your case personally and assist you further. We hope to have the opportunity to address your concerns and restore your confidence in our service.
Thank you for bringing these matters to our attention, and please accept our sincere apologies for the inconvenience caused.
Best regards,
AUTODOC Team
Excellent service and great price
Excellent service and great price for the throttle body part I ordered from Autodoc. Part arrived quickly allowing me to complete job on the car quickly.
Two reasons for not giving 5 stars. The label seal on the part box was already broken on arrival, which made me question if the part was actually new and correct. It looked new and fitted as suggested, but suspect this might have been an issue if I had needed to return the part for some reason. Also, why are part prices cheaper on a Monday than they are on Friday or Saturday? I would have ordered earlier, but was advised to wait until Monday when prices were lower, and they were!
August 3, 2026
Reply from AUTODOC - Great Britain
Hello Tony!
Thank you for your sincere feedback.
We really appreciate your loyalty and that you are with us.
Regarding the packaging, it’s a pity that the goods did not arrive in perfect condition. If you have any questions, you can always contact us, and we'll be sure to check and resolve everything.
Regarding the prices, they're dynamic and depend on many factors, such as the availability of goods from suppliers, the availability of global promotions and promotions for certain categories of goods, and so on. However, you can be sure that AUTODOC always makes sure that our customers get the best deals.
Please, feel free to contact us at trust@autodoc.co.uk we wil be happy to assist.
Best Regards,
AUTODOC Team.
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