The product was easy to find on the site, a number of options were shown as far as manufacturers was concerned. Order was easy to place and confirmation was quick and clear. Dropped one stare as actua... See more
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Review summary
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Been using autodoc for over a year now and have never had an issue with the parts. Always know where my order is upto. The only thing thats lets them down is the delivery service they use. There are c... See more
Company replied
Good were delayed due to supplier issues I believe. Good communication though, and a small voucher to use with the next order has been supplied. I will be using Autodoc for parts again and again n... See more
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the only problems is evri delivery times. trying to deliver at 9pm to a business address 3 days in a row is a bit stupid
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Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.1
Great
19K reviews
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Great service, not ideal delivery curier used
Been using autodoc for over a year now and have never had an issue with the parts. Always know where my order is upto. The only thing thats lets them down is the delivery service they use. There are constant problems as soon as the parts leave the warehouse but when they eventually arrive they are as good as expected
September 8, 2026
Reply from AUTODOC - Great Britain
Hello Lukasz Gawronski!
Thank you very much for your continued support and for using AUTODOC for over a year! We’re delighted to hear that you’ve consistently been satisfied with the quality of the parts you’ve received and that our order tracking information has been helpful in keeping you informed about your deliveries.
We’re sorry, however, to hear about the issues you’ve experienced with the delivery service once your parcels leave our warehouse. We completely understand how frustrating it can be when delivery problems or delays occur, especially when you are waiting for parts you need.
Your feedback is very valuable to us, and we will certainly take your comments regarding the delivery service into consideration as we continue working to improve the overall customer experience.
It’s great to know that, despite these delivery issues, the parts have consistently arrived in the expected condition and met your expectations. We truly appreciate your patience, loyalty, and positive feedback, and we look forward to serving you again in the future!
Best regards,
AUTODOC Team
The product was great and effective.
The product was great and effective.
The delivery was problematic via Evry.
August 31, 2026
Reply from AUTODOC - Great Britain
Greetings!
Thank you for your feedback 🙏 It’s wonderful to see that you’re satisfied with your order 🌍🧭 We’ll continue to improve our service to make your experience even better next time🚙🧡
Best regards,
AUTODOC Team
Buy from elsewhere - yes really !!
Ordered a cooling module ( combined radiator & a/c condenser) for my ford focus. Arrived promptly, but when I opened the box, the unit was damaged in several places. The damage appeared to have been from a prior hamfisted installation, the unit cleaned up, then returned to Autodoc - then sent to me without being checked. Trying to return and obtain a refund was frustrating, very time consuming (I'm still waiting for my refund) and like banging my head against a brick wall. Eventually autodoc stopped responding to my request and ignored me. Only since invoking section 75 of my credit card with my bank have they recently been back in touch and - touch wood - they are offering me a refund....AFTER 2 MONTHS ON THEIR JOKE OF A 'Returns Portal' !!! I would have given zero stars if that was possible.
So, would I recommend autodoc ?? ABSOLUTELY NOT!
July 16, 2026
Reply from AUTODOC - Great Britain
Hi Mick!
We are sorry that your experience with our service fell short of your expectations.
We are continuously working to improve our chat service. We will review what happened and use your feedback to help improve our processes.
Please contact us at trust@autodoc.co.uk and provide the relevant details so that our specialists can review your case and assist you with a suitable solution. We will do our best to address the situation as quickly as possible.
Yours sincerely,
AUTODOC Team
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Ordered an exhaust part and it was lost…
Ordered an exhaust part and it was lost in transit. No way to contact the company except live chat which took 60mins! Asked for a new part to be shipped and they refused. Did refund promplty but I would not use this company again
September 7, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Jennifer Urquhart!
We are very sorry to hear about your experience with your exhaust part and the inconvenience caused when the parcel was lost in transit. We completely understand how frustrating it must have been to wait for your order, experience difficulties reaching our support team, and then be unable to have a replacement part sent to you.
While we are pleased that the refund was processed promptly, we sincerely regret that the overall experience did not meet your expectations. We understand that a lost parcel and the time spent waiting for assistance can be particularly disappointing when you need the part for your vehicle.
We would really appreciate the opportunity to review your case in more detail and see if there is anything further we can do to address your concerns. Please contact us by email at trust@autodoc.co.uk, quoting your order details and referring to this review, so that our team can locate your case and assist you further.
Thank you for taking the time to share your feedback. We sincerely apologize once again for the inconvenience and hope we can have the opportunity to restore your confidence in our service.
Best regards,
AUTODOC Team
Disgraceful customer service
I ordered the correct part for my vehicle. A box with the correct part number on it was delivered but the box had been resealed and contained an incorrect part, clearly visibly different from the correct one. I requested a return, with photographic evidence. The return made it clear that I would have to pay return postage and would not be refunded the original postage, which I was ready to dispute.
While away from home arranging my sisters funeral I received an email asking me to complete another form. When I was able to do that a few days later the form link was invalid and I received a further email telling me case had been closed because I did not respond quickly enough.
That is the customer service you can expect from Autodoc - Gear Britain, a German company.
September 10, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Angus Macdonald,
Thanks for your review.
We are sorry to hear about your situation.
You have received system letter about closing the case because we didn’t receive from you reply during 72 hours. We understand that different situation can happen, that’s why it is indicated in that letter about closing the claim, that you can contact us in the live chat to continue the process.
And of course if you have received wrong content and this is our fault we are covering the return costs and we will refund you money for the order.
Our Quality Control Manager will check your case and contact you.
Best regards,
AUTODOC Team
AUTODOC has good quality products and a…
AUTODOC has good quality products and a good range of affordable ones, all quality and durable
September 7, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
All orders arrived on time and the…
All orders arrived on time and the parts were just what I needed. Excellent company thank you AUTODOC 👍
September 7, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Easy to use app and great selection of…
Easy to use app and great selection of products
September 9, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
I had ordered the wrong parts by…
I had ordered the wrong parts by accident.
It wasn’t AutoDocs mistake eventhough initially I thought it was.
AUTODOC were quick in responding to resolve the issue which ended up becoming a full refund as soon as I had sent them back.
Very pleased and will continue to order from AUTODOC in the future.
August 20, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Ian!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
I purchased these parts due to delivery…
I purchased these parts due to delivery advertising from Wednesday/ Thursday and I’d arranged to service both my vehicles on the Friday however they didn’t turn up until Saturday afternoon now I don’t know when I’ll be able to complete these services now dissatisfied and disappointed
September 9, 2026
Reply from AUTODOC - Great Britain
Hello !
We are very sorry to hear that your order arrived later than the advertised delivery timeframe and that this affected the servicing arrangements you had made for both of your vehicles. We fully understand your disappointment, especially after planning the services around the expected Wednesday/Thursday delivery.
We sincerely apologize for the inconvenience caused by the delay. Our Quality Control Manager will be contacting you shortly to review your case, investigate what happened with the delivery, and assist you further.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Best regards,
AUTODOC Team
⭐ 1/5 Stars
⭐ 1/5 Stars — Compatibility checker is wrong & they won't take responsibility
The website compatibility checker said this part fits my vehicle — it does not. When I contacted them, they admitted their own system is "not 100% accurate" but still refused to cover return postage, trying to shift the cost of their mistake onto me. They hide behind fine print and ignore UK consumer rights.
I relied entirely on their compatibility information when ordering — that's exactly what the tool is there for. But when it was wrong, they told me I should have checked OEM or VIN numbers instead — even though their system gave a clear confirmation that the part was suitable.
Under the Consumer Rights Act 2015, goods must be as described and fit for purpose. Their system said it fits — it didn't. That's their error, not mine. They escalated my case internally but still haven't confirmed they will refund the return postage.
Do not trust their compatibility checker — and be prepared for them to refuse responsibility when it gives the wrong information.
September 9, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Iris,
Thanks for your feedback.
We are sorry that your received incompatible parts.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number).
Before placing an order, you should check the OEN indicated in the description of the item.
Our Quality Control Manager will check your case and contact you.
Best regards,
AUTODOC Team
volvo Drive shaft
Second time of ordering car parts & there's plenty of options on most products, which is handy.
from ordering to delivery, Autodoc have been communicating via email at every process of the order & also came well packaged. Will definitely be ordering again, as highly recommend.
September 7, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Delivered earlier than expected fitted…
Delivered earlier than expected fitted perfectly price wasn't to bad
September 7, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Easy to use app and a great range of…
Easy to use app and a great range of parts at a reasonable price. The only reason I only gave 4 stars is the delivery time was a little slow.
September 7, 2026
Reply from AUTODOC - Great Britain
Greetings!
Thank you for your rating 🌟 It’s great to know you’re satisfied with your purchase 🚙💨 We’ll do our best to make sure that your next order is perfect 🏆💪
Best regards,
AUTODOC Team
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