Autofesa Reviews 775

What a great experience. I just came out from England and was worried about buying a car here in Spain.
Really good customer service and fantastic products and prices.
Fully recommended.

POOR CUSTOMER SERVICE.
MAL SERVICIO AL CLIENTE.

I was interested in purchasing an advertised vehicle. Unfortunately a person called Fabian contacted me. He was unhelpful and ignorant. I purchased a vehicle from another garage.

Estaba interesado en comprar un vehiculo anunciado. Desafortunadamente, un tal Fabian me contacto. No me ayudo ni me dio informacion. Compre mi vehiculo en otro taller.

Unresolved Engine Issues After Purchase – Disappointed with Autofesa Villalba.
We purchased a car from Autofesa five months ago, and unfortunately, our experience has been extremely disappointing.
Since the purchase, we’ve had to send the car to their workshop four times due to a persistent engine problem. Each time, they kept the car for several days to even 3 weeks, yet the issue was never resolved. Within just 150–200 km of driving after each repair, the engine warning light would come back on.
We asked the company for a clear explanation:
• What is the actual problem?
• Were they aware of this issue before selling the car?
They failed to provide any answers.
When we first saw the car, white smoke came from the engine. We asked the salesperson, who casually claimed it was because the car "had not been used for a while"—clearly a misleading excuse. We’ve repeatedly asked the salesperson if he knew about the engine issue before the sale, but he has consistently avoided the question.
We feel that Autofesa knowingly sold us a defective car and has not taken responsibility. This has caused significant stress, loss of time, and financial burden.
We sincerely hope they take real action to resolve this situation—not just for us, but for the trust of all future customers.

In January I phoned them to tell them I was catching a flight to view a car of nearly 30,000 euros.
They phoned me the day before to say someone else is interested in the car so I should pay 1.000 euros deposit! When I got there the car was filthy, body damaged, they couldn’t find the service history, and told me I can only have a short drive in a local zone.
When I told the manager he said I could not have my money back. Constant calling since is no good .
They still have 1,000 euros of my money!!
I am now taking legal action, then I will write another review if there are updates.

Really positive experience, money wise I was given a more than fair deal, the car I bought was very well priced and I got an excellent exhange on my old wreck. The staff were really helpful and made the whole process of buying/selling as simple as you could imagine - Spanish bureacracy still scares me after years here. I'm extremely happy with the car I came away with and would highly recommend Autofesa to anyone.