Autoglass® Reviews 

I am satisfied; good, fast service.

Overall gd job done

Easy to book online, communication ahead of the day was good and the technician was great.

I really appreciate everything done. I had a good experience from booking to finishings. It was a job well done.

Unfortunately had a crack on my windscreen that occurred while driving on the motorway.

Auto glass are very helpful in getting the issues sorted and alot of back and forth to confirm insurance coverage.

Now monthly later trying to double charge me for what they confirmed was paid by the insurer. Refuse to communicate or contact you back. Just keep chasing payment for something that already been paid for

Mark the guy who replaced the glass was a good polite workman.

The whole repair experience was positive and can highly recommend.

Great service no problems just great

Outstanding fitter, totally professional job, well done!

Great service. Come to my home to replace windscreen and wipers. Would totally recommend.

Absolutely shambolic organisation and abysmal customer service. This occurred at Autoglass Cambridge (Milton, CB24 6BQ). After arriving on time in the morning, the reception was unmanned and I was only received after a 10 minute wait. Despite having booked my repair, with all the necessary details of my car given to Autoglass, almost two weeks prior, I was told that they ordered the wrong windscreen! I would therefore have to come again in another two week's time!

To make an already appalling service experience worse, while I was laughing speechless at the absurdity of the shambolic organisation, not only was the staff member unapologetic, he was asking me "What's up?". I had to politely explain to him that I had no choice but to laugh at the utterly unprofessional behaviour. Two week's worth of preparation time and they had not bothered to check! This is something that could be done within 5 minutes in front of a computer. Due to the staff's attitude, I did not even bother telling him that I took time off work to make this arrangement.

Since I already made a booking payment and made a claim through my car insurance, I did not want to complicate things by switching to another provider. I now have the pleasure of waiting for *yet another two weeks* to get my windscreen replaced.

I would encourage Autoglass Cambridge to shape up. However seeing the reaction from the staff member today, I fear this would be a futile effort. Please AVOID if you see this review.

Quick and easy process all round. May not need all that is recommended at time of booking.

The whole experience was great very professional but I think the rain repellent is expensive for what you get

Quick and easy to book for a full windscreen replacement. The technician came to my home and replaced it right outside my front door. He was very professional and polite. Excellent service—I would definitely recommend!

Very good communication, kept informed of arrival time. Friendly and efficient service

If i could give it 0 stars i would . Windscreen fitted start of june .1 day later a part flew off the car at top of windscreen then had to wait 5 weeks for someone to come out and have a look .came out called me and said thats it fixed got home from work hadn't even touched car .called again to be told a manager would call me within 48h 1 week passed nothing.called again for them to escalate it to higher up as the windscreen is now leaking to be told we will call you in 48 h 2 weeks and still no phone call.

My car front windscreen had a crack and it was replaced by an Autoglass engineer. The service was excellent, professional, and done to a high standard. I'm very satisfied with the repair. Thank you Autoglass!

Arrived on time, friendly technician who was happy to explain the process in detail.

They came to me always polite and did a great job