Autoguard Warranties Ltd (United Kingdom) Reviews 

2,130
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 416 reviews, reviewers had a great experience with this company, sharing consistent praise for the overall reliability and peace of mind. Customers frequently praise the helpful staff and note that vehicle claims are handled quickly, smoothly, and professionally by the team. Many people also genuinely appreciate the prompt payouts and the supportive guidance provided by representatives throughout the entire repair journey. However, some customers also noted that certain necessary repairs were unexpectedly declined due to overly strict policy criteria or unexpected exclusions. A few reviewers expressed deep frustration regarding unexpected out-of-pocket expenses for diagnostic tests and parts classified simply as normal wear and tear.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast claim processing and helpful staff.... See more

Warranty

Customers consistently note ambiguous experiences with warranty, reflecting a split in how claims are... See more

Claim

Clients share ambiguous opinions on claim experiences, reflecting a wide variety of outcomes. While many... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Payment

Users describe positive interactions with payment, noting that claims are handled efficiently and funds are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more

Company replied

Rated 5 out of 5 stars

Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more

Company replied

Rated 5 out of 5 stars

I bought a secondhand car with the help of my reliable garage, it came with six months Autoguard warranty. The car was just what I wanted. Unfortunately a fault developed that was unforeseen. Thanks t... See more

Company replied

Rated 5 out of 5 stars

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more

Company replied


Company details

  1. Car Service
  2. Auto Insurance Agency
  3. Insurance Broker

Written by the company

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,130)

387 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful, polite and got the job done quickly.

March 5, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

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Rated 5 out of 5 stars

Excellant service

Excellant service, prompt, happily suprised

March 20, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Claimed twice with in a few weeks

Claimed twice with in a few weeks. Payed out. No problems. The app kept me up to date at every step of the claim. Will renew.

March 6, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Great Experience

I was very pleased with the service I have received I rang and asked advice what to do and it was given and then my mechanic took over and contacted you direct and the job was completed, when you take out warranties I am always sceptical if they will actually honour what its states but on this occasion I needed not to worry and I am very pleased with the efficient way the car was repaired

February 19, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

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Rated 1 out of 5 stars

Dont waste your money, dont pay out absolute scam

Dont waste your money

March 13, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Kodi,

We’re sorry to hear your feedback.

Your repair request was declined as it related to the vehicle’s battery, which is an excluded component under the Premium with Assist plan.

We understand this is frustrating, but we aim to be clear and transparent about what is covered within the plan.

Many thanks,
Autoguard Warranties

Rated 5 out of 5 stars

What could have been a very stressful…

What could have been a very stressful experience was eased by the helpfulness of all the people I spoke to and prompt payment after my car was fixed

February 26, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review - we're extremely happy to hear that our team and processes were able to take the stress away!

Rated 5 out of 5 stars

Had a fault develop

Had a fault develop, which was a item covered by the warranty, got estimate approved by Autoguard had the repair done and claimed cost back which was settled within a week.

March 2, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Great

Great, communication throughout. Questions that I had was answered either on the phone or via email without too much of a wait time.
Excellent service all round

March 5, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review! We will pass along your kind words to the team!

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Rated 5 out of 5 stars

Easy app portal to put in claim…

Easy app portal to put in claim authorised within 48 hours.

February 18, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

If you can spare any time, we'd love for you to head to the app or play store to give our app a 5-star review too!

Rated 5 out of 5 stars

Hassle free experience

Two days after taking delivery of my car and EML appeared on the dashboard i booked it into the garage and between the seller and autogaurd warranty the problem was fixed no hassle just good cover.

February 10, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Avoid

Avoid they have done the usual deny, dismiss and delay and the final offer was a fraction of the costs
Off to small claims court to see if this might focus the corporate minds
Avoid

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Had to make a claim recently and the…

Had to make a claim recently and the whole process was very straightforward. It was quick and easy to submit everything, and the communication was clear throughout. The claim was assessed promptly and paid out without any hassle.
Overall a very smooth experience when you actually need to use the cover, which is exactly what you want from a warranty.

March 5, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Purchased Autoguard when I brought my…

Purchased Autoguard when I brought my car, have recently had to use my policy with the help of the garage I brought my car from, must say 100% service from both, smooth transaction, would highly recommend when buying a new second hand car

March 11, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Useless

Useless, waste of time and money, avoid

March 11, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Hi John,

We’re sorry to hear your feedback.

Your repair request was declined as the fault was traced to the media system head unit. Internal electrical components such as this are not covered under the Select plan.

We understand this is disappointing, but we aim to be clear and transparent about what is included within the plan.

Kind regards,
Autoguard Warranties

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Rated 1 out of 5 stars

Very poor service!

Very poor service!! Carl from the claims department almost told me that I was trying to “scam” you guys. I had a fault come up on my car 4 days after renewing my contract. My car was absolutely fine before that. When i tried to make a claim it was declined stating the fault was pre- existing. Which is not true!! I have been with you guys for over a year and I thought I would have been treated better. There was no help just “ we can’t do anything”. Absolutely shocking service!!

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company, hide behind small print, the warranty is not worth the paper it’s written on, covers very little and the level of cover was completely pathetic

February 21, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Tim,

We’re sorry to hear about your experience and appreciate your feedback.

Following assessment, your repair request was declined as the issue was caused by excess oil leading to contamination of components, which falls outside of the cover provided under the Premium with Assist plan.

However, we acknowledged your concerns regarding diagnostic costs and, as a goodwill gesture, agreed to cover these.

We understand this is frustrating, but we aim to be clear and transparent about what is included within the plan.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Peace of mind …

From start to finish the transaction was as smooth as ine would expect, I took my CLA45s AMG to MB main dealer for diagnostics & health check, 1 mechanical issue & 1 wear and tear issue identified, had the works carried out by MB - i paid them directly and processed a claim for the mechanical issue, after all documents were filled in accordingly, I was reimbursed by autogaurd within 5 days from submitting my claim.

Well done autogaurd a pleasure to do business with and the peace of mind is priceless.

Thank you

February 16, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

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