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Automania Reviews 

8,012
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, professional, and always ready to help ensure a smooth rental process. Travelers are also consistently very pleased to receive clean and modern vehicles that make getting around completely hassle-free and truly enjoyable. However, some people mentioned that a few vehicles were not in the best shape, experiencing minor issues with cleanliness or wear and tear. Visitors additionally noted that the initial pick-up counter or airport shuttle service could occasionally involve unexpected delays and longer waiting times than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the overall rental process is smooth,... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, helpful, and professional.... See more

Product

People report ambiguous experiences with product quality, ranging from total satisfaction to severe... See more

Quality

Customers consistently note positive experiences with quality, highlighting a great price-to-quality ratio... See more

Location

Users describe ambiguous interactions with location, as opinions are divided. Many customers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flawless experience from start to finish!I rented a car from this agency at Bari Airport (BRI) for a week-long road trip around Puglia, and I couldn't be happier. The desk was easy to find in the arri... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Automania Brindisi! We rented the car via DiscoverCars and initially selected it for not having a < 25 fee. The checkin was smooth and took us literally 5 minutes to g... See more

Company replied

Rated 5 out of 5 stars

Quick and easy, collection from airport, positive people in the office, 2 minutes from airport. Collection and drop off all smooth. They look after their cars, and if you do the same theyll look afte... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Very kind staff. The selection of vehicles was OK as they have very basic rental cars like Fiat Panda, but great nonetheless if you want to pay by debit card. I highly recommend aut... See more

Company replied


Company details

  1. Car Rental Agency
  2. Bicycle Rental Service
  3. Boat Rental Service
  4. Scooter Rental Service
  5. Van Rental Agency

About Automania

Written by the company

Automania S.r.l. - Il tuo partner di fiducia per il noleggio in Italia

Dal 2014, Automania si impegna a offrire un servizio di noleggio auto di qualità, diventando un punto di riferimento per chi cerca affidabilità, convenienza e flessibilità.

La nostra azienda è in continua crescita e si sta espandendo su tutto il territorio italiano per garantire una presenza sempre più capillare.

Oggi vantiamo un'ampia flotta composta da veicoli moderni, sicuri e adatti a ogni esigenza:
  • Utilitarie per la città
  • SUV per viaggi più lunghi
  • Van a 7 e 9 posti
  • Veicoli commerciali
  • E-bike
  • Gommoni

Siamo orgogliosi di offrire un’esperienza senza stress, con:
  • Procedure semplici
  • Tariffe vantaggiose e trasparenti
  • Un’assistenza clienti sempre pronta a supportarvi

Scegli Automania per un noleggio che fa davvero la differenza!

  • Economico Economico
  • Affidabile Affidabile
  • Sul territorio italiano Sul territorio italiano
  • Noleggio senza carta di credito Noleggio anche senza carta di credito
  • Ampia flotta veicoli Ampia flotta veicoli (auto, furgoni, scooter, van, e-bike, gommoni)

Clicca qui Prenota Subito

Il Tuo viaggio, la Nostra missione

Written by the company

Autonoleggio su misura per ogni esigenza
Offriamo un'ampia gamma di veicoli per soddisfare le tue necessità: auto compatte per la città, SUV spaziosi per le avventure in famiglia, e veicoli di lusso per eventi speciali, veicoli commerciali adatti ad ogni carico, E-bike per favorire la mobilità e gommoni per ammirare le meraviglie del territorio via mare. La nostra flotta è moderna, sicura e costantemente manutenzionata per garantirti un'esperienza senza pensieri.
Prenotazioni facili e servizio clienti d'eccellenza
Con un sistema di prenotazione online intuitivo e un team dedicato al servizio clienti, ti guidiamo passo dopo passo per un'esperienza senza stress. Siamo qui per aiutarti, sia che tu stia pianificando un viaggio di lavoro, una vacanza o un'esigenza temporanea.
Convenienza e trasparenza senza compromessi
Crediamo in politiche di prezzo trasparenti, senza costi nascosti. Le nostre offerte competitive includono opzioni flessibili per chilometraggio, assicurazione e tipologia di veicolo, adattandosi al tuo budget e alle tue esigenze.

Sicurezza e fiducia al primo posto

Ti garantiamo trasparenza, qualità e supporto costante.

Dettagli

  • Prenotazione senza rischi: Modifica o cancella la tua prenotazione gratuitamente entro i termini previsti.
  • Assistenza 24/7: Il nostro team è sempre disponibile per supportarti in ogni momento del tuo viaggio.
  • Veicoli sicuri e garantiti: Ogni auto della nostra flotta è sottoposta a controlli regolari per garantirti un'esperienza di guida impeccabile.
  • Nessun costo nascosto: Con noi sai sempre cosa stai pagando. Trasparenza totale, per evitare sorprese.

Queste garanzie riflettono il nostro impegno per offrirti un servizio affidabile e di qualità superiore.


Scopri di più

Seguici sui nostri canali social per rimanere aggiornato su offerte, novità e consigli di viaggio:


Contact info

Promotion box for Automania

Noleggia anche senza carta di credito

Semplice e sicuro con la Nostra Kasko Platinum: Vieni a scoprirla!

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,012)

4,822 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was fine

Everything went smoothly from start to finish. We had a Renault Twingo, which was small but perfect for the narrow streets in Italy. Returning the car was quick and hassle-free.

August 2, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.

Rated 5 out of 5 stars

Congratulations

The service was perfect, as always!

July 26, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

easy to reach from airport

easy to reach from airport, friendly staff, car is good, no complaints

August 2, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 2 out of 5 stars

We hired the car for a day and when we…

We hired the car for a day and when we returned it, they tried to pin two already existing damage on us.

Update: I got as a response from Automania to make pictures before the renting. Yes, we did that and could proove that the damage was already existing before the renting. Our conclusion: no more renting with Automania

July 4, 2026
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Reply from Automania

Dear Customer,
We’re sorry to hear about your recent experience. Our team is thoroughly trained in delivering attentive and professional service, and we strive to ensure every interaction is clear, smooth, and satisfactory.
At the time of vehicle pick-up, it is the customer’s responsibility to carefully inspect the car and ensure that any existing damages are properly recorded in the check-out document. This step is essential to avoid any misunderstandings upon return.
If any damage is identified during the subsequent inspection the damages are then assessed by the partner body shops we work with. Once the repair estimate is received, Automania will proceed with charging the corresponding amount.
The customer is always informed in a transparent manner regarding the cost and the charge for any detected damages.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.

Rated 5 out of 5 stars

Quick and easy check-in and check-out…

Quick and easy check-in and check-out procedures. The office was a bit difficult to locate but the staff was friendly and helpful.

August 1, 2026
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Reply from Automania

Dear Customer,
Thank you for your review! We are glad to hear that your experience was so positive. We are especially pleased that you appreciated the friendliness of our staff. We always strive to provide excellent customer service, and we are happy to have exceeded your expectations. We look forward to seeing you again soon!

Rated 4 out of 5 stars

Make sure to bring a card reader for deposit!!

They tell people to bring a credit card for the deposit, but dont tell you to bring a card reader as well. We are from Belgium and we couldn’t pad by credit card because we didn’t have a card reader from our bank. So we were forced in taking a insurance from them, even tough we were full insured by the booking company. Ripped off by 400 euro’s. This was the only way to get the car. Oh and besides the insurance they still needed a 100 euro deposit, which we payed with the credit card without using a card reader! The girl at the reception told us that this situation happens a lot. THEN YOU NEED TO TELL CUSTOMERS TO BRING THEIR CARD READER INSTEAD OF IGNORING THE PROBLEM!!!

Halfway trough our journey, our tire got ripped. We were on a very dangourus road. So I called them (we have a full insurance!). The guy on the phone didn’t even ask for the situation and told us that there is a spare tire in the back. I got a bitt frustrated so he told me he could send someone, but that we have to wait (could take 3 hours). So we changed the tire on a road where cars were passing us at 100km per hour. He told me to call him when we got home so he could give us an adress for a garage (to change the tire). I called back and got someone else on the phone. This person told me that we have to look for a garage ourselves. Again WRONG INFO!

I called again the next day, got again another person on the line. She told me that we couldn’t choose our own garage en that she would check the options and call me back. She called back and give me an adress. We went to that adress. The repair-man askedus some questions that we could’t anwser. I again called Automania. They said that garage would be to expensive and that they would look up another garage! They told us to wait because they needed to call the main office. So we sat in the car waiting for their decision. At last, they found a garage for us in Palermo. To sum up our experience with Automania: NO THANKS. I will book with a different company the next time.

August 1, 2026
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Reply from Automania

Dear Customer,

Thank you for taking the time to share your detailed feedback. We are sorry to hear that your rental experience did not fully meet your expectations.

Regarding the credit card requirement, we understand that this situation may have caused inconvenience. Our rental conditions clearly explain the requirements for the security deposit, including the need for a valid credit card. However, we appreciate your feedback regarding the use of bank card readers, as we understand that this can be an important detail for international customers and we will continue working to make our communication even clearer.

The additional coverage offered at the desk was provided as an alternative solution to allow you to proceed with your rental when the standard deposit procedure could not be completed. We understand your frustration regarding the extra cost, especially as you had already arranged insurance through your booking provider.

Regarding the tire issue, we understand how stressful it must have been to experience a problem while driving, particularly in an unfamiliar area and on a difficult road. Our team provided guidance based on the information available at the time and tried to assist you as quickly as possible. Arranging repairs can sometimes require coordination with approved garages and our partners, which may involve additional waiting time.

We also regret that the communication between different team members did not feel as consistent as it should have been.

Thank you again for sharing your experience. We will use your comments to improve our procedures and ensure a smoother experience for future customers.

Kind regards,

Rated 5 out of 5 stars

Customer service was professional

I was a bit surprised by the excellent and fast customer service. I will definitely use this car rental company in the future.

July 25, 2026
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Reply from Automania

Dear Customer,
Thank you for your review! We are glad to hear that your experience was so positive. We are especially pleased that you appreciated the friendliness of our staff. We always strive to provide excellent customer service, and we are happy to have exceeded your expectations. We look forward to seeing you again soon!

Rated 5 out of 5 stars

The company offers a free shuttle from…

The company offers a free shuttle from the airport to their office.
Staff was very friendly, the pickup and drop off of the car went smoothly.
Would definitely choose Automania again.

July 31, 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you for your review! We are glad to hear that your experience was so positive. We are especially pleased that you appreciated the friendliness of our staff. We always strive to provide excellent customer service, and we are happy to have exceeded your expectations. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Always a hassle free experience

The airport shuttle pick up was prompt. Car was as booked. Staff were, as always, friendly and efficient. Vehicle return was hassle free. We have never had a bad experience with Automania.

July 30, 2026
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Reply from Automania

Dear Customer,
Thank you for your review! We are glad to hear that your experience was so positive. We are especially pleased that you appreciated the friendliness of our staff. We always strive to provide excellent customer service, and we are happy to have exceeded your expectations. We look forward to seeing you again soon!

Rated 5 out of 5 stars

All good

Nice car, nice people, everything went well.

August 1, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

Everything was perfect!

Everything was perfect!

August 1, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 4 out of 5 stars

Everything was oke

The car was what we expectet

July 25, 2026
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Reply from Automania

Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!

Rated 5 out of 5 stars

Everything was good organised and…

Everything was good organised and fluent. Giuseppe was super kind.
Thank you and see you next time.
7th time we book with automania ! 😀

July 31, 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you for your review! We are glad to hear that your experience was so positive. We are especially pleased that you appreciated the friendliness of our staff. We always strive to provide excellent customer service, and we are happy to have exceeded your expectations. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I had a great experience with Automania…

I had a great experience with Automania in Sicily. The whole rental process was quick, easy, and professional. The staff were friendly and helpful, and everything was clearly explained. I received an almost brand-new Opel Corsa, which was clean, comfortable, and in perfect condition. It made our trip around Sicily enjoyable and completely hassle-free.
I highly recommend Automania to anyone looking for a reliable car rental company. I will definitely use their services again on my next visit!

August 1, 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.

Rated 5 out of 5 stars

Small deposit

Small deposit, works with debit cards, nice cars, shuttle bus. Perfect.

August 1, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 4 out of 5 stars

Smooth Service, Average Car

The pickup and drop-off process was smooth and efficient. The rental office is located off-site from the airport, which we knew in advance, and we didn't have to wait for the shuttle. The staff were friendly and helpful throughout.

The car was clean and reliable throughout the trip. However, we were not particularly impressed by the DR brand, as both the acceleration and braking felt rather weak. Overall, the service was excellent, but the car itself left some room for improvement.

June 8, 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

Good experience

Good experience. The employee spoke to us in french and were nice. No problem with the car. Good agency !!!!

August 1, 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.

Rated 5 out of 5 stars

Excellent service and a great experience

I had a great experience from start to finish. The team was professional, responsive, and always willing to help whenever I had questions. Communication was clear, everything was handled efficiently, and the whole process was smooth and stress-free. It’s refreshing to work with a company that genuinely cares about its customers and delivers on its promises. I highly recommend their services to anyone looking for reliability and excellent customer support. Thank you for the outstanding experience

July 31, 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.

Rated 2 out of 5 stars

The car had a lot of bruises already…

The car had a lot of bruises already and when returning it, the clerk insisted on having found yet another one. The insurance paid more than 400 EUR for light scratche on the edge of the drivers door and I doubt that the repair was executed. So it all just seemed a way of making money by making up damages, that don't exist. Unfortunately there was no way for us to solve it since we had to catch a flight.

February 26, 2026
Automania logo

Reply from Automania

Dear Customer,
We’re sorry to hear about your recent experience. Our team is thoroughly trained in delivering attentive and professional service, and we strive to ensure every interaction is clear, smooth, and satisfactory.
At the time of vehicle pick-up, it is the customer’s responsibility to carefully inspect the car and ensure that any existing damages are properly recorded in the check-out document. This step is essential to avoid any misunderstandings upon return.
If any damage is identified during the subsequent inspection the damages are then assessed by the partner body shops we work with. Once the repair estimate is received, Automania will proceed with charging the corresponding amount.
The customer is always informed in a transparent manner regarding the cost and the charge for any detected damages.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.

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