Auto Parts Fair Reviews 

368
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Bought a couple of used parts for my Honda, everything is in great condition. The shipping was a little over its time, but overall everything is alright. :)

Rated 5 out of 5 stars

You learn about a company when an error occurs. Called upon receipt and immediately provided option to ship correct part or cancel. Part was part marked incorrectly. Flywheel (A/T) ordered, flywhee... See more

Rated 5 out of 5 stars

I was hesitant at first, to buy a used transmission from an on-line source. I have read and heard about horror stories, told by people shopping on-line for used car parts. I am happy to report, Auto P... See more

Rated 5 out of 5 stars

Part delivered as expected. Had the fuse box installed yesterday. Solved me a ton of problems at a very reasonable cost. The under the hood fuse box cost about 1/4 the price of the dealer quote. Becau... See more

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Information provided by various external sources

Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

368 reviews

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4.1

All reviews

(368)

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Rated 2 out of 5 stars

Got the wrong part twice

Got the wrong part twice, second time part in bad condition with dirt inside. Also told me I needed to send first order back before second would be shipped, but never sent the return label as they said they would. Did not send second part until I called and asked about return label for THIRD time. Not very good customer service.

November 4, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

You should have a Return Merchandise Authorization form. If it has not arrives, contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you replace this part. Thank you.

The Autopartsfair Team.
www.autopartsfair.com

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Rated 2 out of 5 stars

Ordered a part

Ordered a part, paid for it, spoke with customer service and arranged for delivery to a commercial address at their request. A day later I receive an email they were out of stock, their database said 3 in stock....they did refund my money but a lot of unnecessary hassle when all they had to do was keep their inventory straight.

November 1, 2017
Unprompted review
Rated 2 out of 5 stars

Ease of ordering and shipping were …

Ease of ordering and shipping were fine. Item description was inaccurate and i would have never placed the order if i knew. Now i have a useless item collecting dust.

October 31, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

If this part is the wrong part, you need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return or replace this part. Thank you.

The Autopartsfair Team
www.autopartsfair.com

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Rated 4 out of 5 stars

The first part

The first part, ABS Module, was defective but a replacement was sent at no charge...pronto. The replacement was good.

October 28, 2017
Unprompted review
Rated 5 out of 5 stars

A wonderful resource...

Helpful folks, great parts selection, good prices, speedy delivery: these guys are on it! I found parts on their site that were unavailable anywhere else...

October 20, 2017
Unprompted review
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Rated 2 out of 5 stars

Easy ordering and good prices, but difficult customer service

The ordering process, shipping times, and prices were all good. The real problem was customer service. I had to cancel my order, and did so more than an hour before it actually shipped. Somehow communication broke down within their shipping department, because it still shipped. When I reached out for an explanation and seeking to refuse/return the shipment, I was informed I would only receive a partial refund. It took a full day, between a dozen emails and calls with documentation to prove that the error was on their side. They finally "found" my original cancellation email (why didn't they just look the first time I asked???), which proved beyond doubt that I had cancelled prior to shipment. They did send me a prepaid return shipping label, and I was able to do the return. They have promised me a full refund - let's hope it comes through.

October 14, 2017
Unprompted review

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