Auto Parts Fair Reviews 

368
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Bought a couple of used parts for my Honda, everything is in great condition. The shipping was a little over its time, but overall everything is alright. :)

Rated 5 out of 5 stars

You learn about a company when an error occurs. Called upon receipt and immediately provided option to ship correct part or cancel. Part was part marked incorrectly. Flywheel (A/T) ordered, flywhee... See more

Rated 5 out of 5 stars

I was hesitant at first, to buy a used transmission from an on-line source. I have read and heard about horror stories, told by people shopping on-line for used car parts. I am happy to report, Auto P... See more

Rated 5 out of 5 stars

Part delivered as expected. Had the fuse box installed yesterday. Solved me a ton of problems at a very reasonable cost. The under the hood fuse box cost about 1/4 the price of the dealer quote. Becau... See more

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Information provided by various external sources

Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

368 reviews

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4.1

All reviews

(368)

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Rated 2 out of 5 stars

I ordered a interior door panel and …

I ordered a interior door panel and without enough information, I ordered one that was the wrong material on the insert. They say you can not return something for wrong color but what about different material?

September 29, 2017
Unprompted review
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Rated 1 out of 5 stars

I ordered a flex plate for my 2005 f150 …

I ordered a flex plate for my 2005 f150 crewcab in 4x2. It wasn't until I got my vehicle torn apart that I discovered they sent me the wrong part. I was sent a flex plate for a 2007 supercab 4x4. When I called to resolve the issue no one awnsered the phone. I've called for customer service 3 times now spending about an hour on hold each time and still nothing. Stay away from these guys, terrible service and massive incompetence.

September 26, 2017
Unprompted review
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Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

Your issue has been passed on to our customer service staff.

You need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return/replace this part. Thank you.

The AutoPartsFair Team.
www.autopartsfair.com

Rated 1 out of 5 stars

clicked on link for tracking

clicked on link for tracking, it does not work. can't find where my shipment is or if it was even shipped

September 16, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

So our records show that your part was delivered on 9/14. Use the link here: http://market.autopartsfair.com/order_tracking.html and reference your order number. Any questions, contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number.

They can help you return this part Thank you.

The AutoPartsFair Team
www.autopartsfair.com

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Rated 1 out of 5 stars

A used Smart car hood

A Smart car hood was advertised sale for $113.50 used and to include free shipping from Phoenix, AZ. I live in Texas and received a notice they were unable to ship and cancelled the order. I was told the part was fragile and they could not send it through their parts network either for a local pick near my home. Very disappointed since I purchased a similar used Smart car part from California without any issues.

August 27, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

We cannot ship Hoods, because they are oversized. We have an oversized note on our website explaining this. We do have options with local pick up, and shipping to a commercial address.

To ship these items, you need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST).

Thank you.

The AutopartsParts Team
www.autopartsfair.com

Rated 1 out of 5 stars

Waste of time

The specific part I needed showed on the Auto Parts Fair website as available. I ordered it, and received a completely different part. I contacted them, and they told me they would get the correct part sent to me ASAP. A week later, they told me they didn't have the specific model number I needed available. Huge waste of time.

August 27, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

If we cannot replace this radio, you need a refund. You need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return this part. Thank you.

The AutoPartsFair Team
www.autopartsfair.com

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Rated 3 out of 5 stars

I ordered a visor for a car

I ordered a visor for a car, among the long list that fit my car was one labeled as being "blue" . I ordered that specific visor and received a gray visor. The visor ordered was the only blue one, all the rest were gray or a few were tan. I would have researched more sites for a blue visor if the one I ordered from their site had not been available.

August 25, 2017
Unprompted review
Rated 1 out of 5 stars

Very poor. Rod Pratz

Very poor. Not at all considerate of customer

August 17, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

If this involves anything with a defective part in need of a return, you need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. Thank you.

The AutoPartsFair Team.
www.autopartsfair.com

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