Be aware of this company - I ordered the basic app update software @ €11.99 for 1 year. I was charged €45.18 for additional software I did not order. I have lodged a complaint with the company and P... See more
Company replied
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The up-front on-line add said it can be used for free. I hae very limited need for a pdf converter, so that is my best option. But, I am unable to access the free option. Very disappointing - and high... See more
I always liked Avanquest Software and hardware, I still do ,it has been a well known company to me I have purchased soo many Softwares and hardwares from Avanquest I can only say Thank you Ava... See more
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I tried to find the PC driver for new printer and searched on internet, PChelpsoft came first on the list. According to the instruction I installed it and made annual subscription. Soon I noticed... See more
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Company details
About Avanquest Software
Written by the company
With nearly 40 years of experience, Avanquest is a leading software developer dedicated to delivering innovative, reliable, high-quality software solutions. Our diverse portfolio includes software for PC optimization, PC security, PDF solutions, and photo editing, catering to both individual users and businesses.
Avanquest is committed to enhancing user experience by integrating cutting-edge technologies such as artificial intelligence into many of our products. Our advanced software solutions are designed to improve PC performance, ensure robust security, streamline PDF management, and enhance photo editing capabilities.
At Avanquest, customer satisfaction is our top priority. We provide exceptional customer support through LiveChat, phone, and email, ensuring users receive the assistance they need. For more information about our products or to reach our support team, please visit our Support Page.
Avanquest® is a registered trademark of Avanquest® Software.Contact info
Rue Berthelot, 2, 92400, Courbevoie, France
- https://avanquest.zendesk.com/hc/en-us
- www.avanquest.com
3.9
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick solution just call & chat
I had a problem which through a live chat was solved very quickly what else could I ask for Thanks
February 6, 2025
Unprompted review
Reply from Avanquest Software
Hello Dunc,
Thanks for letting us know that our team could help you properly. We appreciate your positive comments!
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Reply from Avanquest Software
Hello Michael,
Thank you for rating our service! We would like to understand your feedback better. If you have any questions or need assistance, please feel free to contact our support team
With help, without recover cd, help was ther.
Lost all data with a system recover, and with a bit of help works again.
February 6, 2025
Unprompted review
Reply from Avanquest Software
Hello,
Thanks for letting us know that our services helped you. We appreciate the review.
The continued support was very much…
The continued support was very much appreciated and attention to detail.
February 5, 2025
Unprompted review
Reply from Avanquest Software
Hello Julian,
Thank you for letting us know you are happy with the support you received! We appreciate your feedback a lot!
Reply from Avanquest Software
Hi Louis. Thank you! We're glad you’re enjoying our service. If you ever need any assistance, feel free to reach out!
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I'm either like or dislike because I…
I'm either like or dislike because I only just download the program but everything that come from the driver site fail to work so it isn't useful to me maybe something down the track perhapes
January 31, 2025
Unprompted review
Reply from Avanquest Software
Hello Philip,
Thank you for letting us know you need more time to evaluate our software. Please note that our support team is here to help you if you are having any difficulties. Please feel free to contact our live chat or submit a support ticket here: https://avanquest.zendesk.com/hc/en-us
Reply from Avanquest Software
Hi,
Thank you for letting us know that our team has successfully resolved your issue. Don't hesitate to reach out to us if you need help again.
you guy were great and when i had to…
you guy were great and when i had to cancel my plan because of unforeseen events i got my full refund thank you guys
January 28, 2025
Unprompted review
Reply from Avanquest Software
Hello James,
Thanks for sharing that our team could help you with the cancellation. We appreciate the positive review.
To Whom it may concern at Avanquest…
To Whom it may concern at Avanquest support
I am very disappointed with the InPixio studio program and lack of customer service support and consideration on your part
Immediately upon receiving the program 01/03/25 I contacted InPixio stating that I don't like the program, I don't want the program, and I requested an immediate refund for my purchase of the program. After more than a week and more than a few failed attempts to seek resolution from inPixio and only receiving canned AI generated robot responses, I filed a claim with PP customer service to help resolve. I have not used the InPixio program and have removed it from my computer and was just advised via PP that my request for a refund has been denied by inPixio.
This is terrible customer support by any reputable service or product provider and is the reason for my negative on-line review
You finally made a public apology on trustpilot for my dissatisfaction as well as a promise to contact me to resolve this matter after I provide my personal contact information which I did. That was three days ago and as of this recent attempt no one from your team has contacted me.
This makes my seventh request for a resolution since 01/02/25. Please issue a refund for the full amount of $63.29 to my PP account for my purchase of inPixio Studio which I do not want and will not be using.
If not resolved within the next 36 hours I will be reporting your fraudulent practices to the BBB. I will not be responding to another one of your computer generated "we care so give us more information details" replies through trustpilot. I have given you all of the details in previous requests so it's quite simple to resolve. Refund my PP account with the total purchase price
January 2, 2025
Unprompted review
Reply from Avanquest Software
Hello Ranger,
Thank you for sharing your concerns and experience with us. We understand how important it is to have your issues addressed promptly and thoroughly.
We would like to confirm that our support team has followed up with you and resolved your request. Additionally, we have forwarded your feedback to our quality assurance team for further investigation, as we are committed to continuously improving our processes. Providing quick and efficient support to our customers is always our priority.
If you need anything further please feel free to reach out to us directly.
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The Application did not work
The Application did not solve my problem although the advert appeared to say it would. ( fixing broken shortcuts ). So it was a waste of time getting the download. However the helpline staff were very polite and helpful and I got a full refund quick without hassle.
So 10 out of 10 for customer service but 0 for fix.
January 10, 2025
Unprompted review
Reply from Avanquest Software
Hi Robert,
Thank you for sharing your experience. It’s great to hear that our support team delivered polite and efficient assistance, and that your refund was processed quickly and hassle-free. Your input about the application's functionality is important to us and helps guide future improvements. If there’s anything further we can assist you with, feel free to get in touch—we’re here to help!
Not only with virtual assistance
Not only with virtual assistance, but also with real dialog with colleague on the phone, I experienced a session of tremendous setting up in all details of a marvelous and very helpful new application.
January 24, 2025
Unprompted review
Reply from Avanquest Software
Hi Michel,
Thank you for your thoughtful feedback! We're thrilled to hear that you appreciated both the virtual assistance and the direct support from our team over the phone.
the company refuses to issue a refund
the company refuses to issue a refund, the programs dont make my pictures look any better, they promise a refund if you are not happy, now they offer 25% off something i dont want
January 5, 2025
Unprompted review
Reply from Avanquest Software
Hello Albert,
Thank you for sharing your feedback, and sharing your experience. We strive to ensure our customers are satisfied with both our products and our service. Regarding your refund, we’d like to better understand the situation and see how we can make things right. We've sent a request about your contact info, please follow up, so we can contact you directly
Great Support from PC Help Soft and Lea.
Could not be more pleased with the help that I received
from PC Help Soft support....it was easy to follow which I appreciated as I'm not tech savvy at all, but Lea led me through my problem and persevered with me until I finally resolved my issue. Thanks Lea.
January 22, 2025
Unprompted review
Reply from Avanquest Software
Hello Peter,
Thanks for sharing that our support helped you effectively. We appreciate the feedback.
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Works l as I hoped it would.
Product works fine and I will be renewing when my present subscription ends.
January 20, 2025
Unprompted review
Reply from Avanquest Software
Hi Donn,
We are glad to read that you are satisfied with how our product works. We'll be happy to see you as our customer next year too!
Well done
Fast,efficient and proffetional respond.
Matter was solved in very short time
January 22, 2025
Unprompted review
Reply from Avanquest Software
Hi Ira,
Thank you for sharing your feedback! We're thrilled to know that your matter was resolved quickly and professionally.
Reply from Avanquest Software
Hi Frank,
Thank you for your kind words! We're delighted to hear that you’re enjoying the software and that our support team could provide fast and effective assistance.
Good Service
It is helpful in showing you how to over come problems to get back on track
January 20, 2025
Unprompted review
Reply from Avanquest Software
Hi Barry,
Thanks for sharing your feedback on our support! We are glad that our team could help you.
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i paid for the program and expected it…
i paid for the program and expected it to be downloaded , no i saw it was going to be sent to me, i am waiting over a week and nothing yet. i have tried to contact the customer service 3 different days with emails but no responce, what terrible customer service
January 13, 2025
Unprompted review
Reply from Avanquest Software
Hi Sergio,
Thanks for sharing that you are still waiting for the reply from our support team to get help with the license. We are here to assist you properly. Please confirm your case number or email address so we can check the status of your request and help.
PC Helpsoft is easy to use and fast
PC Helpsoft is easy to use and fast! Having no problems!
January 18, 2025
Unprompted review
Reply from Avanquest Software
Hello Donald,
Thank you for taking the time to rate our service! We are happy to hear you find our software to be easy to use and fast!
Awesome it helps me and retrieve my…
Awesome it helps me and retrieve my license
January 15, 2025
Unprompted review
Reply from Avanquest Software
Hello Ace,
Thank you for taking the time to rate our service. We're happy to hear that you got help retrieving your license
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