Be aware of this company - I ordered the basic app update software @ €11.99 for 1 year. I was charged €45.18 for additional software I did not order. I have lodged a complaint with the company and P... See more
Company replied
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The up-front on-line add said it can be used for free. I hae very limited need for a pdf converter, so that is my best option. But, I am unable to access the free option. Very disappointing - and high... See more
Company replied
I always liked Avanquest Software and hardware, I still do ,it has been a well known company to me I have purchased soo many Softwares and hardwares from Avanquest I can only say Thank you Ava... See more
Company replied
I tried to find the PC driver for new printer and searched on internet, PChelpsoft came first on the list. According to the instruction I installed it and made annual subscription. Soon I noticed... See more
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Company details
About Avanquest Software
Written by the company
With nearly 40 years of experience, Avanquest is a leading software developer dedicated to delivering innovative, reliable, high-quality software solutions. Our diverse portfolio includes software for PC optimization, PC security, PDF solutions, and photo editing, catering to both individual users and businesses.
Avanquest is committed to enhancing user experience by integrating cutting-edge technologies such as artificial intelligence into many of our products. Our advanced software solutions are designed to improve PC performance, ensure robust security, streamline PDF management, and enhance photo editing capabilities.
At Avanquest, customer satisfaction is our top priority. We provide exceptional customer support through LiveChat, phone, and email, ensuring users receive the assistance they need. For more information about our products or to reach our support team, please visit our Support Page.
Avanquest® is a registered trademark of Avanquest® Software.Contact info
Rue Berthelot, 2, 92400, Courbevoie, France
- https://avanquest.zendesk.com/hc/en-us
- www.avanquest.com
3.9
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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reminders
I kept getting reminders to resubscribe. So i called 4 help. It became clear that my renewed payment was not activated. PC help soft was polite. knowledgeable, and efficient. thank you from Mike Barry
January 2, 2025
Unprompted review
Reply from Avanquest Software
Hello Mike,
Thank you for sharing your experience with our support team. We are happy to hear our team was efficient in helping resolve your subscription request. Ensuring a seamless experience for our customers is always our goal!
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Beware
Beware. I loaded what I thought was going to be a similar Adobe Pdf suite. Once paid for, I attempted to download and was unable to get past the password prompt. It would not allow me to go further claiming password did not meet criteria, it did. A chat box popped up with offer to help me activate, my spidey sense said, "nope" as it required me to allow remote into my computer to set up. I promptly informed "Richard" that I would be immediately cancelling my payment. The customer service "bot" responded with a link to billing. I dont think I would trust this company.
Added after response: See? Even their response here is a bot.
January 6, 2025
Unprompted review
Reply from Avanquest Software
Hi Contina. Thank you for letting us know that you need help with the activation process. We will be glad to assist you without the remote connection. We sent you a request for your contact information. As soon as we get it, we will create a support case for you.
Very helpfull and prompt in dealing…
Very helpfull and prompt in dealing with my situation.
Regards
S P Bevan
January 5, 2025
Unprompted review
Reply from Avanquest Software
Hello Stuart,
Thank you for your feedback! We’re glad to hear that you found our team helpful and prompt in addressing your situation. We’re always here for you!
Quick answer good help.
December 17, 2024
Unprompted review
Reply from Avanquest Software
Hi Inger,
We are happy to read that you could get prompt help from our team. We appreciate the positive review.
Reply from Avanquest Software
Hi John,
Thank you for your feedback! We're delighted to hear that our service met your expectations with promptness and professionalism.
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Simply did what it promised.
January 2, 2025
Unprompted review
Reply from Avanquest Software
Hi Malcolm,
Thank you for your feedback! We're delighted to hear that the product met your expectations and delivered on its promise.
I had emailed support my problem
I had emailed support my problem. I emailed because I knew that the hour was past the closing time. Within the hour, I had an email back with the complete instructions to follow. I immediately followed his instructions. Oh, boy. The problem was solved. I was so grateful. I replied back to the instruction email and said thank you. I received a very nice comment back.
The support system they have is awesome.
December 30, 2024
Unprompted review
Reply from Avanquest Software
Hi Penny,
Thank you for taking the time to share your experience! It’s fantastic to hear that our support team could assist you so promptly and effectively.
The software won't run
The software won't run. It stops at the same spot each time, saying :Service is currently unavailable. Please wait".
I've waited days for it to do something. What can I do?
December 27, 2024
Unprompted review
Reply from Avanquest Software
Hello John,
Thank you for reaching out and sharing your experience. We are here to help you fix the program and make it run. Please contact our support team directly with details about the error message https://avanquest.zendesk.com/hc/en-us
Or please confirm your contact details in the request we sent you so we can email you.
Short wait time for help
Short wait time for help. Support was knowledgeable, patient and helpful.
December 18, 2024
Unprompted review
Reply from Avanquest Software
Hello Naomi,
Thank you for your feedback! We’re glad to hear that your wait time was short and that our support team was able to assist you with patience and expertise. Providing helpful and efficient service is our top priority, and it’s wonderful to know we met your expectations.
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very quick answer and very helpful
very quick answer and very helpful
Many thanks
December 10, 2024
Unprompted review
Reply from Avanquest Software
We appreciate your feedback, Ines!
Reply from Avanquest Software
Hi Peter. Thank you for letting us know that you need help with the charge. We sent you a request for your contact information. As soon as we get it, we will create a support case for you.
PcHelpsoft Apps Yust Great👌
Said it before, no comment, keeps your system in good order, definitely worth the money and more. keep up the good work, this app is here to stay 😁👌
September 13, 2024
Unprompted review
Reply from Avanquest Software
Hi Roj,
Thank you for your fantastic feedback! It’s great to know the app is keeping your system in top shape and delivering value for you.
Prompt friendly response to my concern.
December 10, 2024
Unprompted review
Reply from Avanquest Software
Hi Angela,
Thank you for sharing your feedback! We're delighted to hear that our team was able to address your concern quickly and with a friendly approach.
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Fraudulent and looks to be a scam site
The company misrepresents themselves - it looks like you’re ordering an Adobe product. When I wanted to download the misrepresented software - again I believed it to be Adobe, I had issues, a chat box opened and the person on the other end of the chat box wanted me to allow access to my computer to which I had the good sense not to allow. (watch the movie ‘The Beekeeper’). I’ve emailed them numerous times and have tried calling too, with zero response - the phone number for both help desk and customer service is overseas and is closed during business hours in North America - I’ve reported them to my credit card fraud department and I’ve been told by my bank that this company is fraudulent and a scam site. Please avoid if you wish to avoid a ton of grief and aggravation and NEVER allow anyone access to your computer.
December 5, 2024
Unprompted review
Reply from Avanquest Software
Hi Elizabeth,
Thank you for sharing your experience. We take concerns like yours seriously and strive to maintain clarity in all our communications. Your feedback will help us improve accessibility for North American customers. Please use this support page to reach out to us https://www.avanquest.com/USA/group/contact/ or confirm your contact details in the request we sent you so we can email you.
Reply from Avanquest Software
Hi Frederick,
Thank you for your feedback! It’s wonderful to know you’re enjoying the experience.
Very helpfull with the recovery of my…
Very helpfull with the recovery of my paswrd
December 9, 2024
Unprompted review
Reply from Avanquest Software
Hello Martin,
Thank you for rating our service! We are happy our software helped you with the recovery of your password!
The excellence of the support was…
The excellence of the support was really precise and helpful.
December 6, 2024
Unprompted review
Reply from Avanquest Software
Hello Roberto,
Thank you for taking the time to rate our service! We’re happy to hear that our support team was able to provide precise and helpful assistance. Your satisfaction is our top priority!
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Ordered webeasy download and cd
Ordered webeasy download and cd. Was sent email with activation code. LOL activation code used on another pc. I wonder whose pc they put it on. Not mine. Feeling very scam like. Still haven’t received cd. Finding a customer service number…… keeping searching y’all.
December 5, 2024
Unprompted review
Reply from Avanquest Software
Hello Beth,
Thank you for bringing your experience with the activation code to our attention. We want to ensure that it gets resolved for you. We have sent a request for your contact information, so please follow up with us so we can reach you directly.
Reply from Avanquest Software
Hello Manuel,
Thank you for taking the time to rate our service and let us know that you would recommend our software! We appreciate it a lot!
AVANQUEST took money from my Paypal…
AVANQUEST took money from my Paypal account without my consent. I don’t know what this software is and I don’t want it.
My efforts to contact them and correct this mistake have failed.
I need to address this situation and that they refund my money
December 6, 2024
Unprompted review
Reply from Avanquest Software
Hello Dolors,
Thank you for letting us know that you have received a fee from our company and you are not sure what it was for. We are here to help you.
If you see a charge from us on your bank statement or account, it means that you have purchased or renewed a software product, such as a PDF reader, image editor, or PC optimization software.
We would like to help you with your inquiry and provide you with the best possible service. We have sent you a request for your contact details. Please reply so that we can contact you directly.
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