Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
Company replied
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
I was looking for a cinema grade 4k projector to add movies to my golf simulator room I had done research and had a few options in mind I spoke to Tom who was knowledgeable, helpful and we... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
475 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly & efficient
Ellie and her colleagues were very helpful with my order and kept me posted with what was happening. Thank you!
September 17, 2025
Unprompted review
Reply from AV Parts Master
Morning Erica Wheeler
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
5* customer service!
I can't rate AV Partsmaster highly enough, especially Jordan Thurgood.
When the touchscreen we wanted was out of stock, Jordan not only went above and beyond sourcing an alternative, he also helped arrange a collection with the manufacturer to achieve our tight deadline. 5* service!
September 5, 2025
Unprompted review
Reply from AV Parts Master
Morning Sarah Pilkington
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Parts Master were incredibly helpful…
AV Parts Master were incredibly helpful in sourcing us a replacement projector lamp. Unfortunately there was a shipping issue (completely out of their hands) and Tom couldn't do enough to help get it resolved.
September 11, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Daniel Chalaye
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Shipping incredibly quick
Shipping incredibly quick, customer service reply within minutes, any issues sorted immediately. I’ve honestly never dealt with a company more efficient! Highly recommend
September 10, 2025
Unprompted review
Reply from AV Parts Master
Morning Caroline
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great experience!
Ben from sales did a great job on 2 different projects for us
Sent him the specs and some photos and got back immediately with a quote along with some advice
Couldn't recommend enough!
March 10, 2025
Unprompted review
Reply from AV Parts Master
Morning George Bradley
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A returning customer
As a returning customer, I love the comms and engagement i get from AVPartsmaster (Scott specifically!). Nothing is too much trouble and I get the reassurance of an expert who knows his subject. A joy to deal with so why would I go anywhere else?
September 5, 2025
Unprompted review
Reply from AV Parts Master
Morning Epworth IM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
It's hard to get great customer service these days so when it happens it deserves recognition. I ordered a monitor with next day delivery. AV Parts Master rang me within an hour to say there were no units in the country and they tried to come up with a suitable replacement. They promised they would do everything they could to come up with a unit or find an alternative. An hour or so later they called again to say they had, against the odds, managed to find a unit for immediate shipment. Sure enough by 0930 the next day the monitor had arrived. Truly superb communication and customer service. Well done and thank you. Stephen Burgess
September 1, 2025
Unprompted review
Reply from AV Parts Master
Morning Stephen Burgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service from AV Partsmaster
Fantastic service from AV Partsmaster, especially from our account manager Scott. He went above and beyond to ensure we got our delivery on time.
Very well priced, and great communication throughout. We've used AV Partsmaster many times in the past and will continue to do so. I highly recommend them.
August 1, 2025
Unprompted review
Reply from AV Parts Master
Morning Stuart Wilson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A brilliant service
A brilliant service from Ellie and the team at AV Partsmaster. I placed an order on Wednesday, by Thursday morning I had received a call from Ellie advising that there might be a better option, she confirmed it shortly after this, and confirmed the new order by Thursday afternoon. The items have just been delivered at 10am on the Friday. Top service and great communication at every stage. Thank you!
August 22, 2025
Unprompted review
Reply from AV Parts Master
Morning Amanda Perry
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered a particular monitor online…
I ordered a particular monitor online from AV Parts and paid there and then. Unfortunately it had been discontinued by NEC. Ellie at AV Parts went out of her way to understand what the monitor was needed for and to come up with suitable alternative recommendations, she also answered many questions patiently and accurately. I ended up with a better option at half the cost. If I had to offer anything constructive to feedback it would be to improve the time taken to refund the difference, 5-7working days meant my product was delivered a good week before the refund was made, which had me thinking ‘have they forgotten it’, but as it turned out they hadn’t, they were just a bit slow. It was a really great service though and I would definitely buy from them again.
July 17, 2025
Unprompted review
Reply from AV Parts Master
Morning Andy Salter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great product and Customer Service
I recently purchased a projector for my golf simulator (Viewsonic PX749-4K). I was helped through out my journey by Scott. He was incredibly helpful and knowledgeable, taking time to answer all of questions. What really stood out was how he listened to my needs, not only for golf but also other uses of the projector, and gave me a fantastic recommendations that perfectly fit my budget. Scott made the whole experience easy and stress-free, and couldn’t be happier with the result. Highly recommend both the product and Scott’s top notch service.
August 19, 2025
Unprompted review
Reply from AV Parts Master
Morning Myles
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
horrible Service
Hi there,
I am writing to express my deep disappointment with the service I have received from AV PartsMaster.
My first enquiry regarding the Dynascan TV was on 28th July, and from the very beginning I made it clear in all of my emails that this specific model was required for our shoot. Tom Donegan was fully aware of this. I trusted that he understood our needs and, as a result, I stopped looking elsewhere, assuming the booking was in safe hands.
On Friday 15th August, just one week before our shoot, I queried the quote as it listed a ProofVision 65" Aire instead of the Dynascan. Tom confirmed to me at 11:00am that day that we would, in fact, receive the Dynascan.
Since then, I have emailed Tom twice (on Monday and again today) with no response. When I called the AV Parts number today, I spoke with George at 14:30, who informed me that the Dynascan was not available and that nothing could be done to help. This is three days before the agreed collection date.
This experience has been extremely frustrating and unprofessional. A simple apology is not enough, as I am now left scrambling to find a very specific and difficult-to-source TV for a shoot that begins in just three days. At the very least, I would expect your team to proactively assist me in locating the correct equipment from another supplier.
Overall, the communication and customer service I have experienced has been completely unsatisfactory and needs serious review.
Sincerely,
Cecillia Brunna
August 19, 2025
Unprompted review
Reply from AV Parts Master
Morning Cecillia
We are sorry to hear of your recent experience with us here at AV Partsmaster and apologise for any inconvenience this may have caused.
We do completely understand the frustration associated with this scenario and can fully assure that our team did everything they could to resolve this matter. Our team here have been in-touch with you and hope this provided some additional clarity. Of course we would be more than happy to discuss this situation with you further if required.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience which we hope to rectify via our customer service team.
Kind regards,
The AV Parts Master Team
This company is fabulous - shout out to Debbie!
This company is fabulous - they took the time before shipping to call me and talk through the projector screen I was buying and what I was using it for and making sure I had the right dimensions etc -
Navigating projector screen size online is confusing and often doesn't account for case size vs screen size etc so a call to debunk all of this was so lovely and unexpected. Biggest shout out to Debbie Tildesley who was so personable and helped me problem solve in the moment - even rang the manufacturers on my behalf (as i wanted to use a pull down screen as a pull up) and called me right back! I don't think I have experienced this kind of service in years. Will absolutely be recommending them to anyone I know. Thanks Debbie and team!! x
August 19, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Lovestead Email
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered a monitor and was very happy…
I ordered a monitor and was very happy with the experience. There was a short delay whilst stock arrived, which was expected due to it being a newly-released product, but after that delivery was next day and without issues. It was also comfortably the best price around and a great deal, so very happy overall.
July 30, 2025
Unprompted review
Reply from AV Parts Master
Morning Kieran
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and helpful staff
Had a great experience with AV Partsmaster. A special thanks to Scott, who went out of his way to advise me with the correct product suited for the job I needed. Great service, would recommend.
July 29, 2025
Unprompted review
Reply from AV Parts Master
Morning Sheniz Vechi
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic job
Excellent communication throughout and a fantastic and swift Install of 7 interactive boards and displays across our site. Very impressed with AV. Thank you
July 28, 2025
Unprompted review
Reply from AV Parts Master
Afternoon John
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
WAS Being completely ghosted, now issue fixed
UPDATE: An hour after this review being written, got a call and my issue was sorted within the day. I like to think the issue with in regards to some internal miscommunication. At least this company WILL read your reviews and WILL find a solution. I can't fault them for that. Sales person's name redacted.
ORIGINAL REVIEW: Being completely ghosted. Was made promises by sales person ******** that were not upheld. Ongoing for half a year now. They simply want me to quietly go away.
No response from complaints or any department. Now email has been blocked by their systems. Would not recommend.
January 23, 2025
Unprompted review
Reply from AV Parts Master
Morning Santiago
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are very glad to hear that the issues associated with your experience were rectified and we do apologise for any inconvenience caused
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I can’t fault these guys
I can’t fault these guys ! Even recieved a follow up call from Deborah just to chat about the spec’ of the projector just to confirm that it would meet my needs. Crystal clear communication and super quick next day delivery from a very customer orientated business who, in my opinion, do everything to provide a great customer experience. I will definitely recommend.
July 28, 2025
Unprompted review
Reply from AV Parts Master
Morning Anthony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Thanks Ellie for finding the monitor…
Thanks Ellie for finding the monitor that I wanted and for great communication
July 15, 2025
Unprompted review
Reply from AV Parts Master
Morning Jan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great communication
Great communication. Great price.
Really speedy delivery.
Would recommend this store
July 22, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Darryll
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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