Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
Company replied
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
I was looking for a cinema grade 4k projector to add movies to my golf simulator room I had done research and had a few options in mind I spoke to Tom who was knowledgeable, helpful and we... See more
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Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
476 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication
Great communication. Great price.
Really speedy delivery.
Would recommend this store
July 22, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Darryll
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Incredible and speedy service- can't recommend enough
Aiden is one of the best customer service people i've ever spoken to- concise, extremely knowledgeable and patient, helped me over the span of four hours, even working past the end of his shift on friday to complete my order to ensure I got it before monday- the product actually came the next day!(saturday), an all around brilliant company with brilliant service, 100% recommend
July 18, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Rebecca
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Morning Anna
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Stellar, speedy and sincere service
Stellar, speedy service with a personal touch.
After ordering (at a better price than anywhere else) I received an email from a human confirming my order and imminent despatch.
Then, an automated despatch notification, with tracking.
Next day, just before the item was delivered, I had another email from a different and equally polite person with my invoice.
I’m actually speechless at this level of service in this day and age, and you’ve won another loyal customer in me.
Shoutout to Ellie and George for putting the care in customer care, and adding the personal touch.
July 7, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Valued Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Thanks to Aidan for a great experience
Thanks to Aidan for a great experience! Despite being a domestic customer likely placing a once-in-years order, AVPM were really helpful and proactive. They checked that the large commercial display I was interested in would actually work for my intended purpose and even checked the dimensions of my house to ensure it would fit. Installers were great and I'm really happy with the end result.
June 25, 2025
Unprompted review
Reply from AV Parts Master
Morning Jordan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Partsmaster
We have found AV Partsmaster to be a perfect supplier for us, they are very knowledgeable and friendly together with competitive pricing structure its a win win for us. Their team has a brilliant can do attitude, especially our account manager Hamish Dodridge
June 25, 2025
Unprompted review
Reply from AV Parts Master
Morning Julie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and support
As a large secondary school, we regularly order AV equipment. Each time we request a quote, AV Parts Master consistently beats the competition by hundreds of pounds — like magic — making them exceptional value for money.
Our account manager, Jordan, is always attentive to our needs, going above and beyond (almost like someone waving a wand behind the scenes).
Things do occasionally go wrong — as they do with any supplier — but unlike many companies that leave you hanging, Jordan always manages to turn drama into a happily ever after — with a touch of sparkle and the occasional song, if needed.
We would highly recommend AV Parts Master and fully expect to remain a long-standing customer
June 24, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Anthony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very helpful
Very helpful. The bracket required was not available and offered an alternative straight away.
June 24, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Dave
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great price and really good customer…
Great price and really good customer service from Ellie. I'll definitely buy from them again.
June 18, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Truly Wonderful!
A truly extensive catalogue to choose from, not to mention fantastic customer service from their team, especially Deobrah :).
Would most definitely recommend taking your business here.
June 10, 2025
Unprompted review
Reply from AV Parts Master
Morning Gus
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
They had sold out of the projector I'd…
They had sold out of the projector I'd ordered, offered a suitable alternative but when I explained I'd researched and chosen this one specifically (they were offering the best price in the market). They redoubled their efforts and were able to make it work which I really appreciate. Three phone calls within an hour and all was sorted. I was really impressed with the level of post sales service.
June 9, 2025
Unprompted review
Reply from AV Parts Master
Morning Matt P
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service
I needed replacement parts for a screen bought from AV Parts Master five years ago but wasn't sure if it would be possible to get spare parts or I'd need to buy a new screen. Customer service were super helpful and arranged delivery of the parts from the screen manufacturer in Germany. Super helpful, faultless customer service.
June 4, 2025
Unprompted review
Reply from AV Parts Master
Morning Iain Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Screen Procurement By Main Contractor For NHS Project
Extremely quick response on the supply of 5 Samsung screens for an NHS project.
Extremely helpful, professional, went above and beyond to assist
May 29, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Dan Fenwick
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service in sourcing a replacement lamp
Very helpful in sourcing a replacement lamp for my "discontinued Epson projector". I had a small issue on the install of the lamp but I received excellent help to quickly resolve the issue.
May 21, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Ray Dinsey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent, highly recommended!
I've been buying projector lamps from these guys for 10+ years and the service has always been excellent. On the rare occasion that there have been issues they have been quick and effective in working to a resolution. Pre-sales advice is accurate and comprehensive. Their prices are extremely competitive, products that say 'in stock' actually are and the range of products beyond lamps is excellent too. Highly recommended, I don't know of a better firm in this market. A++
May 19, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Nick Davidson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great organisation to deal with!
What we ordered was out of stock. We were contacted the next day with options for replacement. Which were delivered the next day. Fantastic job by Ellie!
May 13, 2025
Unprompted review
Reply from AV Parts Master
Morning Paul S Carter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
HD Projector purchase
Great communication, good price, would recommend and use again.
May 12, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Darrell Sturgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
One of my 'go to' suppliers
My 'go to' for replacement projector bulbs for our school. Always good stock and reasonable prices. Delivery is quick and items appropriately packaged.
May 8, 2025
Unprompted review
Reply from AV Parts Master
Afternoon James Williams
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fast Delivery and Exactly What I Needed
I needed a specific 16AWG power cable for my PC to better support the power draw, and AV Parts Master had exactly what I was looking for. The product was clearly described on their website, and what I received matched perfectly. Delivery was quick, and communication throughout the order process was clear and professional. Overall, great service and a smooth experience – would definitely use them again.
April 30, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Leigh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic!
Fantastic!!
Tried to place an order online using the account option as I am a school Governor but this didn't work.
Got an Email from Austin J in sales to sort out payment but I had found the item cheaper directly with the manufacturer. Austin was very helpful and beat the price and even included free next day delivery.
A pleasure to deal with!
Shout out to Austin J!!
April 29, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Kayleigh Gove
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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