Away Reviews 

Got my new lock and installed it very simply.

Amazing. Flawless. This is why I bought Away.

I was having issues with the handle on a 5 year old carry-on and Away replaced it right AWAY!

Appreciate standing by your warranty no questions asked. Hassle free

Bought a carry on 7 years ago, the latch was sticking and not operating correctly. I emailed Away and fill out the proper form with a short video. My claim was processed quickly and efficiently and had a replacment bag at my front door with in 4 days of initial contact. Love my aluminum carry on and the customer service is top tier.

The customer service experience with Away is always wonderful. They are able to find a solution to my issues right away. Their warranty policy is amazing!

I had a great experience with Away’s customer service and warranty process. I had an issue with my suitcase and contacted them to file a claim. The entire process was incredibly easy, and their team was very friendly, helpful, and responsive. They handled my claim quickly and resolved the issue without giving me a hard time or making me jump through hoops.

It’s easy to love a product when everything is going well, but you really find out how good a company is when something goes wrong. Away definitely stood behind their product, and the way they handled my claim gave me even more confidence in purchasing from them again. Excellent customer service and a great warranty experience. Highly recommend!

The warranty process was easy and very satisfied with the service
Go eat she was super cute

Great customer service - got a response right away and appreciated them replacing my bag that had broken

Wheel was damaged, Away team replaced at no cost, great service.

Quick and efficient

Prompt response and turn around with the replacement part.

AWAY is the 'Gold Standard' both in quality luggage and customer service! Through no fault of their own, they honored their warranty replacing my nearly seven-year-old large piece of luggage that one of the major airlines irreparably damaged and refused to replace with the exact piece that was part of our AWAY 3-pice luggage set. I would not hesitate to recommend AWAY luggage to anyone searching for both quality luggage and excellent customer service!

I can’t complain about their warranty they recently replaced a cracked suitcase but given that they no longer had the same color and now have more options, I wanted a color that was more expensive so I asked if I could have credit and I would pay the difference for what I wanted. They were not flexible on this and strictly only replace exactly what you originally purchased. I ended up w the same suitcase in a color I don’t want. It would have gone a long way for them to have been more customer service oriented and I don’t plan to buy from them again

The AI assistant was very clunky and inefficient. The process required repeated submissions of the same information. However, I did receive the repair kit that I requested.

Love this luggage! I’ve purchased two pieces and the durability and space are unmatched. I had a tear develop in one of my pieces and within a week, the warranty was honored and I received a replacement. I highly recommend.

I’ve had 2 warrantee claims now (over 6 years), and both times Away was so helpful and quick in their response and shipping.

Away response to my claim was handled so quickly that I am amazed. I received the replacement suitcase in less than 2 weeks from my registered claim. We have several sets of Away luggage and have bought pieces for our extended family., so we were very pleased with their high level of customer service