Away Reviews 

100% fantastic customer service! Thank you very much.

My flex carry-on’s stitches by the zipper area was unraveling. I contacted Away and asked how I can get it repaired. I was told it was still under warranty and that I should file a claim. I was also told to specify the color of my carry on and provide an alternate color, if the one I have is not in stock. I did as told and a few days later, I received a replacement! Great customer service and warranty policy! My suitcases are all Away! I would not buy any other brand!

We purchased a lot of bags in our family from away. It is so nice to see a company that truly stands behind their product. Thank you very much for your quick response to our way back that had some issues Steve Graham.

Away helped me with my luggage issues on the zipper, was speedy about helping me get a new one as well; very much appreciated

The experience was quick, however took a couple of rounds to actually resolve.

No hassle return/replacement policy. Luggage was ripped, replacement received within days. A plus for that.

Excellent customer service; quick response and turnaround.

Truly an amazing experience with the warranty. I sent in photos and a description of the issue I had (zipper fell off the track behind the hinge) and then 1 hr later I received an update that a replacement was on the way.

Blown away by Away’s customer service so far. Thank you kindly.

Excellent customer service from Away! I purchased a carry-on about 8 months ago and recently noticed that the handle had broken and some of the stitching was unraveling. I reached out, sent over a few photos and videos, and they handled everything quickly and professionally.

Within days, a brand-new replacement was on its way to me. No hassle, no back-and-forth—just great service and a company that truly stands behind its products. Very impressed with how Away handled the entire experience!

I really appreciated how quickly I received the repair piece! It was a little tricky to replace it with Away's instructions, but I was able to find YouTube videos to help me! Now my suitcase is back to working perfectly!

The process was so easy to just take a picture of the issue and submit with the claim.

Response was very quick.

Easy to use. Prompt response.

The costumer survive is so easy to work with. I submitted a claim and the resolved the issue almost immediately.

You guys were very helpful and I appreciated you honoring what your AI had already promised.

While the person helping us has been kind and the responses timely, our issue is still not resolved and now in addition to the two rounds of pictures we’ve sent, they now want us to film a video. This experience is incredibly frustrating.

The pull to one of the zippers came off in my hand when I was unpacking after a trip. I bought the bag two years ago, so expected to have to jump through a bunch of hoops to get it repaired, but instead, I filed a claim online, added a single picture, and within two days my claim was approved and within a week replacement luggage arrived. I am so impressed, and also relieved that I don’t have to try to figure out how to get this luggage repaired. This was a surprisingly great response to a quality issue.

Purchased a medium checked over 3 years ago and used it many, many times. Unfortunately the last trip the zipper pull tags for both zippers somehow came off. It was a simple process to take a picture, submit the claim and get a replacement sent! It took no more than a week between submitting and receiving the replacement.