AX Reviews 

Quick and simple. Everyone gave updates when needed. Didn't have to chase. A inconvenient situation made simple. Thanks

My hire car has not been collected and I can't get a response about it, after 3 phonecalls. I'm now trying to get a response via WhatsApp.

stars. Great service from start to finish. Professional, friendly, and everything was handled quickly. I’d definitely recommend AX-UK.

Very difficult to deal with. Set up online access for me to their system with temp password to track progress. I had to change the pw. Then I was told things needed to go via their app - but I couldn't get access to it with either pw! I was told IT would have to look at that and get back to me. Nothing happened.

Every call I made to them, I had to jump through automated security hoops...And then the person I got through to always asked for the same info. Why? Plus you can't actually talk to the team you need to ... just a call/claim handler. Never got put through to anyone else with my questions.

Got a rental car replacement while mine was being fixed, but it took LOT of pushing to get written confirmation that I would get an extension period that would cover our planned (UK) break (when my car wasn't going to be ready in time) . I had provided the dates right at the start, but when I called to check all was going to be OK, I was told that date info hadn't been logged so the rental car would be expected back as soon as mine was ready (that was likely to be while I was away! ) Never got an answer to insurance cover questions either.

Info wasn't communicated consistently - sometimes email, sometimes text message, sometimes call/voice or 'it'll be in the app' even though I'd explained I couldn't get that working. Often it seemed like an automated update that didn't actually say anything.

So it was utterly frustrating and stressful overall. All this and the accident wasn't even my fault.

My car got fixed. The repairers did a good job. A Ex, though, made the whole experience far too painful.

Raging with this company they issue me with replacment car through my insurance they messaged me asking me to call them then find out ive been billed £30 for phone charges they said id get refund and it never happened

My name is Deborah, I had my courtesy car delivered on the 23rd of July by an AX representative called Marcus,He was so warm and helpful, he made my day start beautifully on that day. He was respectful, kind and helpful, I would for this reason recommend AX.

My claim was sorted out stress free

I would like to say a big thank you to the team at AX for all their help and support following my accident. From the beginning, they were extremely professional, supportive and helpful.

They arranged a hire car for me within just two days, which made a huge difference as it meant my work and daily life were not disrupted at all. The pickup was also arranged on time, which made the whole situation much easier to manage.

The accident involved a stolen vehicle, which made the situation more complicated, and I understand there were delays while waiting for payment from the third party or MIB. Despite this, AX continued to support me throughout the process and kept helping wherever they could.

I really appreciate the effort, communication and support from the whole team. Having someone take care of things during such a stressful situation made a big difference

Great service from the start to a somewhat daunting experience. A no fault claim following an accident ( which I’ve never experienced before) was swiftly dealt with and lots of information from my claim handler ( Tanisha). I received lots of updates as to the progress of the claim and a lovely car provided until it was settled. Easy to upload photos etc. The courtesy car was delivered by a very friendly and helpful gentleman from Europcar (Michael) who ran through some of the tech . My claim was done and dusted in 3 weeks although disappointed that my car was written off. Still waiting for the salvage element of my payment from Copart but have been assured I should get it in a couple of days.

Good service.
I thought it would take longer.

Good communication and understanding

Very professional and able to provide their services as I required.

Still not sorted and am waiting for payment, communication is absolutely horrendous! Keeping getting passed on to different people and no one gets back to you.

Hire car not collected, should have been collected 2 days go. Had a message on the day of collection to say its no longer insured from AX.
Now sat on my drive uninsured. Tried calling on the evening of the day it should have been collected they said they would get the hire care company to call me urgently and nothing. Tried to call back this morning and offices are closed. Was called a week before by Ax to say they were arranging collection for the 23rd couldn't give specific time
I clarified date twice with the advisor before coming off of the phone. Had day off work so could ensure all was okay on collection. No communication what so ever since.

Good service

Excellent service, everyone efficient thank you very much for a smooth service

The whole process was excellent AX Looked after
Everything expertly. Supplying a hire car for 3weeks and 2 days until the process was finished. I was paid out for my total loss 3 weeks to the day, from the accident date. So they get my vote!

AX were very quick and responsive in sorting my courtesy car. Even has it dropped off and collected from my house.

Hire came within the day expected, i was updated all the time regarding my car being done- always had updates and when picking car up when done, staff were so friendly and easy to talk to