Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
Company replied
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Hire car not collected
Hire car not collected, should have been collected 2 days go. Had a message on the day of collection to say its no longer insured from AX.
Now sat on my drive uninsured. Tried calling on the evening of the day it should have been collected they said they would get the hire care company to call me urgently and nothing. Tried to call back this morning and offices are closed. Was called a week before by Ax to say they were arranging collection for the 23rd couldn't give specific time
I clarified date twice with the advisor before coming off of the phone. Had day off work so could ensure all was okay on collection. No communication what so ever since.
July 23, 2026
Unprompted review
Reply from AX
Thanks for reaching out, we are sorry to hear of the issue experienced. The team are looking into this for you and will be in touch in due course.
Excellent service
Excellent service, everyone efficient thank you very much for a smooth service
July 18, 2026
Reply from AX
Thank you, we appreciate your feedback.
Well looked after
The whole process was excellent AX Looked after
Everything expertly. Supplying a hire car for 3weeks and 2 days until the process was finished. I was paid out for my total loss 3 weeks to the day, from the accident date. So they get my vote!
July 18, 2026
Reply from AX
Great to hear - thanks for your review.
AX were very quick and responsive in…
AX were very quick and responsive in sorting my courtesy car. Even has it dropped off and collected from my house.
July 25, 2026
Reply from AX
Thanks for your review, we are pleased you were happy with the service provided.
Hire came within the day expected
Hire came within the day expected, i was updated all the time regarding my car being done- always had updates and when picking car up when done, staff were so friendly and easy to talk to
July 25, 2026
Reply from AX
Great to hear - thanks for your review.
The company is a professional one
The company is a professional one, l greatly appreciate the speed of processing and communication.
July 25, 2026
Reply from AX
Thank you - thanks for using AX!
Great communication from start to…
Great communication from start to finish. Got regular updates on the progress and steps to take.
July 22, 2026
Reply from AX
Thank you, we appreciate your feedback.
Reply from AX
Great to hear - thanks for your review.
I thought initially this company was…
I thought initially this company was efficient and appropriate. However it doesn't appear like that now being mislead by them. I had a claim dealt by them and paid out. Confirmed in a emailed the third party was at fault. Only to be informed this isn't the case and the case was paid out under different circumstances. Sounds very manipulated and inappropriate. Possibly a inappropriate taking advantage of the unfortunate situation of someone being only third party insured. Having to gain legal advice now. Very mentally challenging!
July 24, 2026
Unprompted review
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Regrettably we cannot locate your claim from the information provided, however if you would like to discuss this further, please call the office on 0370 011 6720 and one of the team will be able to assist.
Impressive service thanks.
Very good communication and a smart replacement vehicle. Thank you for your help. Dave
July 24, 2026
Reply from AX
Thank you, we appreciate your feedback.
Reply from AX
Great to hear - thanks for your review.
Fantastic experience
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired.
It’s easy to download the app to see at what stage it at. Also being given clear instructions on what to do once your vehicle is repaired and ready for collection.
Thank you for a great service.
July 24, 2026
Reply from AX
Thank you, we appreciate your feedback.
I can say that for the hire vehicle…
I can say that for the hire vehicle service I was very satisfied, now I'm waiting to see when they make the payment after evaluation of the car!!!!!
July 16, 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Great to hear - thanks for your review 😊
From start to finish A1 service
From start to finish these guys were on the ball had a courtesy car sent to me within 2 hours of filling out all the paperwork over the phone and via email/app. I would certainly use them again if I'm in a accident
July 17, 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thank you - we're happy to hear this.
Very professional staff.
Very professional staff.
all went very swiftly.
courtesy car was great.
Work carried out on our car was excellent.
July 24, 2026
Reply from AX
Great to hear - thanks for your review 😊
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