AXS USA Reviews 

Makayla was very helpful and understood exactly what I needed and took care of it easily.

I couldnt access tickets and was getting frustrated but thankfully live chat customer support was available and able to help me get the tickets i wanted for the event.
Thank you Sherrell B. for helping me thru the process.

Kiara P. Was very helpful!

The request was quite fast, and they were able to help me within minutes!

My problem was solved, but man, this whole thing dragged on for way too long

Tasha C was the best! She managed and resolved my issue within just a few minutes. Polite, knowledgeable, and friendly. Thanks, Tasha!

Thank you for fixing my issue promptly Makayla J. !

This company forces their call centers employees to have a certain time with you on the phone! Will disconnect with if they are done speaking to you, and not when issue is resolved! Would not recommend. Very unprofessional and untrustworthy!

Walter was kind patient and very helpful

Makayla J did a fantastic job resolving my ticket issue today. Thank you for your patience and attentiveness. Much appreciated!

You took my money, no tickets and no way to resolve the issue or escalate. That is why you screen shot and charge back using a credit card thank god i took all my screen shots. i do not recommend the painful experience of dealing with AI and then asking for a human over and over to finally get what is proposed to be a human texting with no escalation ability. disgusting.

Ashley H did a fantastic job of helping me and getting me logged in to see my tickets.

The agent resolved my issue quickly. My event was only a few hours away, and they were able to deliver my tickets to the app in time.

Walter C. was of great help. He read through all of our previous information and was able to help us quickly and efficiently. We felt like we were in good hands. He helped us understand what was the root cause of our issue that occurred when we did presale for Boynextdoor. Not only that, he gave us a glimpse of hope of maybe getting our issue resolved. If not, he at least gave us good life advice and made us feel better about the seats we had. After all the emotional turmoil we went through the past couple of days due to this experience, it was nice to have a customer service rep who cheered us up with jokes and small talk in between trying to solve our issue.

did everything to review my issue and easy to see queue line

Tasha C. was great, very friendly and communicative.

the customer service rep Ashley H, logged off before my issue was completely resolved and didn't answer my underlying question

Makes you sit in line for a queue and then proceeds to tell you 3 hours later all presale tickets are sold out. Then during actual sale time, site bugs out and keeps telling you that you don't have internet connection when you clearly do since all of their ads seem to work perfectly.

Then 30 minutes later, you finally get into the queue only to be offered resale tickets at a huge surcharge. Bad performance, let's bots obviously be prioritized when buying the tickets. Customer service seems non existent either..

I needed to change my email for tickets and Kiara helped me get my tickets back!

What made it great was how poor everything was leading up to Ciara's help.

First, Stubhub ticketing process and email verification is absolutely horrid. I fear going on their site every time I have to buy from them.

2 hours with their support and zero help - I was very frustrated when I had to go go AXS support as Stubhub was horrid (that's being nice).

She knows her stuff, she understood the issue I was facing, she was calm (when I was not so calm), she escalated it quickly with the team behind her, and in the end, after 2 hours with Stubhub, the issue was resolved and I'll be going to the show tonight.

If someone can buy her a drink, I owe her one.

Thanks Ciara.
Jason